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Customer Service Air Force

Location:
Jefferson City, MO
Posted:
April 27, 2020

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Resume:

Objectives

As a retired USPS employee I’m looking to use my vast amount of skills to support a growing organization.

Over my 30 year career I have gained skills in many different areas like customer service, logistics, data entry,

and labor negotiations.

Skills

Strong work ethic

Self-motivated

Ability to work well under pressure

Strong customer service skills

Detail oriented

Ability to multi-task

Basic computer skills

Experience

Lincoln University Jefferson City, MO

October 2018 – Present Front Desk Manager

Maintained all work orders on issues pertaining to repair of Dawson Hall dorm

Maintained all building reports and files

Keep Dawson Hall in safe working order and maintained all safety reports

Pickup mail daily from the mailroom and distribute to Dawson Hall tenant mailboxes

Distributed all furniture to dorm rooms that requested it and maintained logs of such changes

Kept the office and dorm lobby clean and kept

Logged daily changes and adjusted for future changes to student roster

Provided front desk customer service to students pertaining to room accommodations

Oversaw that daily janitorial services were performed by janitorial staff

Xerox Mail Services Jefferson City, MO

November 2016 – July 2018 Mail Services Coordinator

Coordinated delivery and pick-up of all campus and outgoing mail and Package/Heavy Parcel Delivery

Transported and distributed mail and packages as well as documents and records to departments within the campus and off-site

Picked up all incoming mail from the USPS every morning

Handled returned mail according to the documented procedures

Ensured mail was date-stamped and sorted correctly

Napa Auto Parts Jefferson City, MO

January 2015 – October 2016 Delivery Driver

Coordinated delivery of auto parts and supplies to various local auto repair businesses

Maintained delivery vehicle according to company policy

Assisted different positions as needed

DHL Jefferson City, MO

October 2012 - December 2014 Route Delivery Driver

Coordinated the delivery of international mail and packages to businesses and residential customers in Central Missouri

Operated a 28ft box truck regularly

EMT Jefferson City, MO

April 2011 – August 2012 Medical Transport Driver

Transported veterans throughout Missouri from their homes/nursing homes to various VA clinics and VA hospitals within Missouri

Maintained assigned vehicle according to company policy

Operated wheelchair lifts and stretchers on a regular basis

Assisted Transportation Ashland, MO

January 2009 – February 2011 Medical Transport Driver

Transported veterans throughout Missouri from their homes/nursing homes to various VA clinics and VA hospitals within Missouri

Maintained assigned vehicle according to company policy

Operated wheelchair lifts and stretchers on a regular basis

ILRC Jefferson City, MO

July 2005 – November 2008 Bus Driver

Transported disabled individuals from their residence to their job/and or any activity they may be attending

Maintained assigned vehicle according to company policy

Assisted with any office work as needed

United States Postal Service

April 1979 – September 2004 (Retired) Mail Room Clerk

Operated and managed automated postal sorting machines

Manually sorted and inspected mail as needed

Coordinated shipping and receiving on the delivery dock

Retail counter sales involving customer service with the public

Cash management

Operated various office equipment

Broadway Shell Towing Service

June 1979 – October 2004 Towing Operator, Dispatcher

Dispatched incoming calls for towing service, coordinating the available fleet to maintain highest level of service

Determined appropriate services needed based on needs of the customer

Operated tow truck based on company guidelines for safety

Made judgement calls based on the situation on scene

Maintained tow truck per company policy on maintenance

Education

John F. Hodge High School St. James, MO

1967 - 1971

United States Air Force

1971 – 1974

Labor and Employment Law Certificate

1982

References

Robert Kessler

Overland Park, KS 913-***-****

Dan Jasper

Russellville, MO 573-***-****

Derrick Keteherside

Jefferson City, MO 573-***-****

Carlos Graham

Jefferson City, MO 573-***-****

Kelly Todd

Linn, MO 573-***-****

Earl Wheatfall

Jefferson City, MO 573-***-****



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