Profile

Possess over sixteen years’ professional experience in the Technology field, specifically in the development and/or testing of software. Development expertise has included writing, testing and maintaining software applications/programs for products in varying industries. Experience in application development and deployment of many Customer Relationship Management (CRM), Cloud based/On-premise based applications.

Expertise

In-depth experience as an architect, developer and deployment owner for complex enterprise solutions build on Microsoft Dynamics and .NET

Self-directed rapid learner of business needs in the enterprise & translating to creative tech. solutions

Strong in proven abilities to accurately abstract technical problems and solutions to a business audience.

Demonstrated ability to mentor & build rapport with junior engineers through technical leadership

Extensive experience with working remotely and with a variety of stakeholders across geographies and cultures. Great team player when working with cross-functional disciplines.

Recent Technical Experience

Business Applications: Dynamic 365, Infor CRM

Data Integration Tools: Scribe Online, Dynalink, ERP Link, Inaport

Business Intelligence: Dataself, Power BI, Click Dimensions

Technologies: C#, jQuery, Ext JS, Dojo, ASP.NET, AJAX, SOAP, CSS, XML Web Services, Visual Basic,WCF

Reporting: SQL Reporting Services, Dundas, Crystal Reports

Others: SLX Card Scan, SLX Mobile, SLX Desktop Manager Customization

Notable Certification

MB-200 - Microsoft Power Platform + Dynamics 365 Core

MB5-705 - Managing MS Dynamics Implementations

MB2-704 - MS CRM 2015 - Microsoft Dynamics CRM Application

MB2-707 - Microsoft CRM 2015 Customization & Configuration Certification

Infor CRM 8.1 Webclient Certification

MB2-866 - Microsoft CRM 2011 Customization & Configuration Certification (MCP)

70-480 – Microsoft Programming in HTML 5 with Javascript and CSS3 (MCP)

Microsoft Certification in Developing & implementing Web apps with MS Visual Basic .NET & MS Visual Studio .NET

NIIT Certification in JAVA development

Microsoft certification in VB 5.0

Microsoft MCSE in MSSQL 6.5

Experience

CRM Solution Architect, Net At Work, NJ Jun 2013 – Apr 2020

Clients: L3 Mobile Communications, Acuren Inspection, Digital Federal Credit Union, Givaudan, TCP Reliable, Massarelli’s Lawn Ornaments, Texpak, Parker Laboratories, Schleuniger, Rollease, Power Curbers, RK Mechanical, Grosfillex, ACD Distribution, Ultraflex, Oxbow

Consultation and Technical leadership roles in successfully delivering Dynamics 365 and Infor CRM solutions to multiple enterprise clients.

●End to End Solution Life Cycle Management

oLed all phases of the DevOps (mainly in .NET and in Microsoft Dynamics CRM/XRM) including: planning, architecture, development, application reporting, unit testing, QA, installation, deployment & support.

●Solution Development

oDeveloped and tested MS Dynamics CRM client-side programming using (JavaScript / JSON / jQuery / HTML) using the Microsoft Dynamics CRM Customization SDK Tool Kit.

oCustomized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency. Translated user requirements into usable interfaces to align them with business goals.

oIntegrated MS Dynamics CRM 2016 with MS Outlook 2016 and offered a steady, familiar user interface. Built web pages that are more user-interactive using JavaScript. Experience in working with Microsoft Azure cloud.

oLed UI development using CSS, HTML, AJAX, Java Script and jQuery.

oCreated various tables, views, and indexes and normalized the data in SQL Server. Worked with ASP.NET AJAX Controls and Win Forms. Developed UI utilizing jQuery.

●Deployment

oWorked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.

oDeveloped Integration tool in .NET technology to migrate Sage 100 data into Dynamics 365.

oInstalled and Configured MS Dynamics CRM 365 On-premise, configured server instance for development & testing. Created Custom Entities, attributes in MS Dynamics 365 as per Business Process.

oWorked with every version of Dynamics 365 Implementation, Migration, customization and Integration MSCRM web service with JavaScript, C#, ASP.NET and jQuery.

●Training

oDeveloped and delivered customer training on Dynamics 365 and Infor CRM features and usages.

Sr. Software Engineer, Infinity Info Systems Corp, NY Dec 2010 – Jun 2013

Clients: The Hartford, Skanska Civil/Buildings, Panasonic, Wells Fargo, Lord Abbot, Ares Management, DLC Management, Intertek, Greenhill, Fitch

Technical Leadership roles in successfully delivering MS-CRM and SalesLogix solutions to multiple large Fortune 1000 enterprise clients in the insurance, healthcare and financial services verticals.

●Led the definition of requirements, schedules and resource needs for projects working with project managers and business analysts.

●Provided technical leadership to the junior engineers in development of new modules and customized capabilities across MS-CRM and SalesLogix products.

●Served as an in-house go-to expert for the development teams in crafting creative solutions to unique challenges faced by our customers.

●Served as the technology lead to uptake new technologies released by MS-CRM and SalesLogix and train fellow analysts/developers in the company.

●Assisted in troubleshooting client issues through onsite visits and creating innovative and adaptable resolutions to deployment problems in areas of upgrades and enhancements.

●Acted as a liaison between internal teams and SalesLogix product owners at Sage Support to analyze report & obtain fixes for critical issues encountered in our deployment environments.

●Attended live training provided by MS-CRM 2011 industry expert, Mitch Milam

Sr. Software Engineer, Wipro Technologies Nov 2007 – Nov 2010

Client: New York Stock Exchange, NY

Led the successful migration of legacy SalesLogix application to a web-based version (7.5.2), including conversion of custom modules.

●Successfully helped Wipro secure this project by conducting a Proof of Concept on the web-based application.

●Inherited the previous version of the framework developed by a third party vendor that was plagued with quality and feature deficiencies. Analyzed the problems, proposed and drove acceptance of novel solution alternatives to improve and extend the features of the framework. This upfront research and solid proposal was instrumental in the decision to shift the development responsibility from the third party vendor to my organization.

●Rapidly learnt and mastered scripting on Saleslogix LAN Client and developed new .NET applications that interacted with Saleslogix Extension. Ramped on SSRS and integrated the capability into the framework. Through self-initiated efforts, researched and recommended purchase of Dundas control for multiple dashboards. Built Saleslogix Card Scan support.

●Provided day-to-day guidance to my development team in India on development priorities, implementation options, Saleslogix advanced product knowledge, complex debugging issues, and test conditions to verify the implementation.

●Owned the roll out and deployment of the new enhancements to the framework into the production environment. To facilitate reliable deployment, proposed, defined and maintained multiple sandbox Saleslogix environments for development, testing and production.

●Successfully completed multiple technology expertise certifications inside the company.

●Directly interacted with the Sage Support to report and root cause bugs & issues with Saleslogix Web Client.

Client: Bloomberg Inc., NJ 04/2007 – 10/2007

●Designed and Prototyped user interface to help describe and affirm to the business users what the system is and how it behaves. Obtain sign-off or reiterate to further define and refine the system.

●Implemented a functional prototype to demonstrate core technological Responsibilities that could prove risky if not feasible or understood.

●Designed a technical template and document using various UML features including component/package, sequence and class diagrams.

●Modeled the database and the data interactions

Education

Master of Science in IT, Karnataka University, India

Graduate in Information Technology (GNIIT), NIIT, India

Certificate of Computing, Indira Gandhi National Open University, India

Bachelors of Science in Statistics, Bharathiyar University, India

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