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Software Office

Location:
Ozone Park, NY, 11416
Posted:
April 29, 2020

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Resume:

PROFESSIONAL PROFILE

US Citizen

Skilled IT Technical Support Specialist/Desktop Support Specialist working since 2009 providing technical support to corporate clients and small organizations. Well understanding and in depth knowledge of numerous software packages, operating systems and as well as hardware’s. Seeking for a consulting or permanent position as a Technical Support Analyst to advanced career as an IT professional.

SKILLS SUMMARY

Proficient in Microsoft Windows (Word, PowerPoint, Excel, and Access).

Typing (60 wpm).

MS Window XP Professional, Win 7 Professional, windows 8 and 10.

Experienced with Active Directory.

Hardware/Software Troubleshooting

Excellent Customer Service Skills

Technical/End User Support

Application Software MS Office and Remedy 6.0 etc.

Expert knowledge in MS Word, Excel, and Outlook.

Apple Mac installation, configuration, and troubleshooting.

Apple iPad, iPhones support and troubleshoot.

Capable of troubleshooting Network issues.

Hardware: CPUs, Monitors, Memory, PDAs, USB Hubs, Printers and other peripheral devices

Excellent written and oral communication skills in Technical and training fields

Fluent in English/Hindi/Bengali

PROFESSIONAL EXPERIENCE

Freshfield Bruckhaus Deringer LLP

NY, NY

01/2020-Present

GSD Support Analysts

Performed network administration functions, set up network user accounts/ permissions, reset passwords, and administered group policies via Active Directory.

Performed a Migration to windows 7 to windows 10.

Migrating third party server account such as BB UEM into Office 365.

Troubleshoot and help user to how to questions.

Assisted users Installed, configured, maintained, and supported software installations.

Supported troubleshooting, corrections and/or installation of issues involving software, hardware and network issues (including VPN)

Delivered printing solutions and peripherals, e.g., scanners/ copiers, digital senders, and fax machines.

Telephone Support for local and International local and remote users Network Connectivity issues.

Performed Help Desk / PC Level I and Level II support for end-users and clients.

Used SERVICE-NOW as ticketing system for logging and tracking all help desk calls.

Performed both hardware and software installations for Dell Lenovo ThinkPad and Apple products while doing major PC rollout.

Performed both PC and Apple Mac imaging. Windows 7 upgrade to Windows 10.

Performed Apple devices IPhone, iPad and MacBook software install and reset and restore.

Installed and configured various Dell and HP printers with TCP/IP addressing.

Upgraded various Dell and Lenovo laptops and desktops to the latest patches and Antivirus software.

NBC Universal

NY, NY

04/2018-10/2019

Technical Support Analysts

Responded to users on “How to Questions” involving several MS Window applications

Supported troubleshooting, corrections and/or installation of issues involving software, hardware and network issues (including VPN)

Supported troubleshooting of numerous software programs including repairing program if necessary

Create username, reset password and give user writes with Active Directory.

Supported users' questions involving various MS Office program, especially Word, Excel and Outlook

Installed and supported MS office products.

Performed upgrade and migration into Office 365.

Apple Mac installation, configuration, and troubleshooting and restore and image.

Apple iPad, iPhones support and troubleshoot.

Using Outlook, enabled items, calendar appointments, out-of-office message, email groups with rights, created PST folders, email accounts, and updated security patches.

Supported several Xerox printers, copiers, fax machines and other various multifunctional products.

Telephone Support for local and remote users Network Connectivity issues.

Performed Help Desk / PC Level I and Level II support for end-users and clients.

Used Remedy and service now as ticketing system for logging and tracking all helpdesk calls.

Performed both hardware and software installations for Dell products while doing major PC rollout.

Installed and configured various Dell printers with TCP/IP addressing.

Upgraded various Dell laptops and desktops to the latest patches and Antivirus software.

Received and recorded 30 calls per day into Remedy Help Desk Call Tracking System.

Recorded new PC installs and/or upgrades into MS Excel Asset Inventory Database

Administered processing for both Windows 2003 workstations and Windows 2003 servers.

Teq Equipment

Long Island, NY

06/13-01/18

HelpDesk Support Administrator

Performs a variety of on-site troubleshooting and diagnostic tasks including virus removal, Internet security, wireless network setups, PC and laptop setups and upgrades with latest versions of software application.

Provided software training on an individual and small group basis within a classroom setting.

Image and deployed new machines for users and was part of a migration.

OS installs data backup and recovery as well as server installs and setups.

Provided installation support of hardware and marginal components such as monitors, keyboards, printers, and disk drives on user's premises.

Installed specified software packages including operating systems, word processing, MS Office, or spreadsheet programs into computer

Identified and resolve all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.

Troubleshoot workstation’s all hardware and software problems. Perform hardware repairs when needed.

Performed both hardware and software installations while doing major PC rollout.

Maintained the inventory for all computer equipment.

Harris Computers

Reston, VA

06/09-5/13

Technical Support Specialist

Responded to users on “How to Questions” involving several MS Window applications

Supported troubleshooting, corrections and/or installation of issues involving software, hardware and network issues (including VPN)

Supported troubleshooting of numerous software programs including repairing program if necessary

Create username, reset password and give user writes with Active Directory.

OS installs data backup and recovery as well as server installs and setups.

Provided installation support of hardware and marginal components such as monitors, keyboards, printers, and disk drives on user's premises.

Installed specified software packages including operating systems, word processing, MS Office, or spreadsheet programs into computer

Identified and resolve all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.

Troubleshoot workstation’s all hardware and software problems. Perform hardware repairs when needed.

Performed both hardware and software installations while doing major PC rollout.

Maintained the inventory for all computer equipment.

EDUCATION

BOROUGH OF MANHATTAN COMMUNITY COLLEGE

Computer Information Technology Currently Enrolled.

MLS IT JOB TRAINING VIRGINIA Graduated

Helpdesk/Desktop Analysts

REFERENCES: Available upon request.



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