Amanda Snow

adcz04@r.postjobfree.com

**** ***** **** ******, *********, OK 73018

405-***-****

QUALIFICATIONS

Customer Service: 10 years experience

SAP WM: 3 years experience

Warehouse: 4 years experience

Leadership: 7 years experience (warehouse and customer service) Microsoft Office: 19 years experience

SKILLS

5S, pulling and picking, order coordinating, order tracking, audits and order fill rate updates, inbound, outbound call handling, billing, technical support, inventory, dispatch, dock loading, yard logs, itineraries, staging, wrapping, auditing, safety compliance, employee performance reviews, tracking productivity, managing workforce, housekeeping, 30 60 90 evaluations, SAP WM and SAP WM RF (includes cycle counts, annual physical inventory, desktop and RF internal movements, movements to external sites, PO creation, outbound shipments, return goods, BOL prints, shipping and receiving logs, order generation, inventory adjustments, inbound deliveries, returns, PIK and PLT creation and discrepancies, billing, traffic, scrap, check function, stock inquiries and more) implementing SOP, Microsoft Office (including pivot tables, merges and formulas), customer service, accounts receivable, account reconciliation, purchasing, CBIS, MFPRO, Cisco, XHTML, Internet, Intranet, ADP, Dayforce, Java, Adobe Reader, file management,

EDUCATION

OSU OKC

2006 AAS/Information Technology

Dean's Honor Roll and President's Honor Roll

Wright Business School

1997 Administrative Assistant and Accounting

Valedictorian

Victory Bible Institute

2011 Charismatic Studies

EXPERIENCE

Sprint Wireless

8525 Silver Crossing, Oklahoma City, OK 73134

April 2019 to Present

Advanced Technical Support Representative-

MBB customer assistance, billing, sales, network support, device support, upgrades, leases, HP2, RMS, Pinpoint, Glance, MAT goals, Madella SPS, NCP 48, 7, iCare, CST, AHT, call compliance, adherence, attendance, passion for the customer experience.

Harbor Freight Tools

2403 Ponderosa Drive, Chickasha, OK 73018

November 2018 to March 2019

Logistics Supervisor- inbound deliveries, scan audits on each inbound item, store in a box set up, key employee, safe audits and drawer management, exemptions, customer service, LOD, mentor and train, stock, face, pricing updates, zoning, aisle audits, inventory and hazardous material handling Carey Johnson Oil dba EZ Go

HE Bailey Turnpike, Chickasha, OK 73018

January 2018– September 2018

Assistant Manager- deliveries, check in, audits, loss prevention, bank drops, vault management, daily paperwork, deposits, reporting, stock rotation, ordering, kitchen management, inventory, gains and losses, scheduling, training, new hire onboarding, quality management and customer experience. Sitel DBA PSCU

2701 Technology Place, Norman, OK 73030

August 2017 to January 2018

Member Service Representative- Assist Credit Union members with balance information, assist with home banking set up and login concerns, process loan applications, block lost or stolen debit or credit cards, assist in disputes, document fraud and provide empathy, request and issue fee reversals if valid, exceed quality and adherence requirements, provide excellent member experience while fulfilling set standards of the CU, Red Phone and Teller Net systems, CU scriptor, Star, Digital Insight, Alkami, Q2, Avaya phone system, Microsoft Office and Webstation. Paw Paw's Hamburgers

1103 S County Line Rd Blanchard, OK 73010 November 2016 to September 2017 Restaurant Manager-Manage and train Front of House and Back of House staff, scheduling, time and attendance, corrective actions, ordering and inventory tracking, control food costs and labor ratio, marketing and promotions to increase revenue, party planning, cash balance daily log with wait staff, accounts payable, interviewing, hiring and terming, health department requirements, verification of orders and more.

Gabriel Ride Control

700 N Industrial Blvd, Chickasha, OK 73018

July 2013– July 2016

Shipping Supervisor- Supervise and mentor team of 20 plus employees, time and attendance, quality loading and unloading of trailers, inventory control, forklift and stand up lift operation, warehouse safety and housekeeping, corrective actions, traffic and dispatch, order entry and shipping coordinating, bills of lading, packing slips, order completion with proper product arrangement on pallets, hourly performance reviews, RF gun usage, SAP resolution, ADP and Dayforce, increase picks per hour from 40 to over 100 Receiving Clerk/Team leader-Accurately record inbound shipments against packing information, SAP receiving functions, file and record keeping, audits, inventory control and bin discrepancies, common carriers, inbound log, internal put-away, hourly performance reviews, return goods, forklift and stand up lift operation, resolve picking and putaway system issues, quality control, back orders, and increase fill rate

Park Avenue Thrift Store

507 S Grand, Enid, OK 73701

August 2012 – May 2013

Floor Associate- Rotate clothing on the floor, identify pricing, store cleanliness, inventory, cash handling AT&T Wireless Customer Care Center

Oklahoma City, OK

September 2002 – August 2004

Customer Care Rep/Resolution Rep- Microsoft Office, SAP, line number portability, average handle time and aux time goals, WebAXE and other programs, customer care, customer escalations, data entry and customer follow up, problem resolution, contract coordinating and accuracy assurance, tech assistance, contractual guidelines, customer care representative assistance and training Certifications

Forklift Certification through Cintas and 3M

Reach Lift Certification

Order Picker and Harness Certification

OSHA Compliance

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