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Sales Employee Relations

Atlanta, GA
April 26, 2020

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***** ********** ******* Lithonia, Georgia 30016 * 404-***-****


Seeking an entry-level management position with a progressive organization

whereby my comprehensive educational background will s4erve a valuable



FORD MOTOR COMPANY, McDonough, Georgia

Warehouse Lead 06/87-06/2018

Tested System and quality of items to determine proper functionality and operational ability;

Inputted customer data into system, updating information regularly with changes to buying habits;

Led quality team in delivery of 9102 project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables;

Identified appropriate solutions to minimize issues and quickly solve problems.

Created communication strategies to meet client objectives;

Used Moms system to document job tasks and duties for traceability and transparency.


Q-1 team leader to oversee training of employees in quality related areas.

Quality 1st certification.


Production/Warehouse Supervisor 10/93-06/94

Provided outstanding coaching to team of 40 employees, which boosted efficiency in department;

Appraised customers’ requirements and worked to maintain high satisfaction;

Appraised customers’ requirements and worked to maintain high satisfaction;

Established product specifications and quality assurance practices;

Troubleshot product issues and fixed problems;

Kept records of quality reports and statistical reviews;

Supervised and guided inspectors, technicians and other staff;

Reviewed customer interactions and activity reports to identify and address concerns.

OAKTREE MENSWEAR, Decatur, Georgia

Store Manger 5/92-12/93

Delegated work to employees based on shift requirements, individual strengths and unique training;

Processed shipments and maintained stock shelf organization;

Met budget targets by controlling expenses and eliminating wasteful behaviors;

Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels;

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives;

Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility;

Minimized financial discrepancies by accurately controlling monthly operations budget;

Updated store pricing, signage and merchandising based on current promotions;

Assessed, optimized and elevated operations to target current and expected demands;

Oversaw inventory management with cycle counts, audits and shrinkage control;

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications;

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines;

Counted cash drawers and made bank deposits;

Managed store appearance, including merchandising and displays, signage.


Regional Salesperson of the month

Increased overall profitability in three stores by 20%

Implemented a formal training program to train managers in 10 stores

Increased sales potential through developing staff control expense and shortages, and promoting personnel to management positions.

KPVU 91.3 FM, Prairie View, TX

Sales Representative/ Disc Jockey 8/89- 06/90

Solicited in/outbound sales to acquire advertisers, which generated 12,000 in promotions;

Served as the morning personality for news and sports.


Candidate for outstanding in/ outbound sales person of the month


Morris Brown College, Atlanta, Georgia

Bachelor of Art in Mass Communication-Major 1994

Bachelor of Science in Business Management


Prairie View University, Prairie View Texas (1989-1990)

(Honor Roll)

Coacoma Community College, Clarksdale Mississippi

Associate Degree (1988)- Mass Communication (Dean’s List)

Qualifications Summary

Extensive managerial skills in manufacturing, production, distribution, shipping and promotional sales. Demonstrated skills in account management including quality control and operational procedure. Sales and customers service expertise, knowledge of sales and promotion implementation. Excellent employee relations facilitator with proven abilities to supervise and communicate well with subordinates, lateral and upper management.

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