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Sales Representative Customer Service

Location:
Mississauga, ON, Canada
Posted:
April 26, 2020

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Resume:

MALIQUE OUEDRAOGO

647-***-****

adcyxp@r.postjobfree.com

Toronto, Ontario

Finance and Accounting Professional

Results oriented, finance professional with demonstrated achievements in customer service, leadership and client negotiation. Effective communicator, with a talent for fostering successful relationships. Well-versed in checking the validity of audits and ensuring collection of client accounts. Key Highlights

Highly skilled in negotiating due payments with customers and formulating payback plans

SAP, S/4 HANA, MS Office

Exceptional ability to organize priorities

Excellent understanding of financial and accounting concepts

Ability to deliver results in a proactive manner

Bilingual – English and French

Professional Experience

Senior Leasing Account Coordinator Konica Minolta 2019 - 2020

Process lease applications with leasing partners while managing profitability and a suitable portfolio mix

Audit and approve all lease transaction documentation prior to releasing order to shipment

Work with leasing partners to ensure prompt funding of transactions and to resolve funding deficiencies

Investigate and resolve leasing-related customer service issues; provide required lease information to sales

Reconcile lease payments against invoices

Manage leasing process and information in SAP

Senior Master Agreement Specialist Konica Minolta 2018 – September 2019 (maternity leave coverage)

Upon receipt of a manual order (paper based) from Customer Service, audit the pricing against the master agreement to ensure accuracy

Work with Customer Service and Sales to resolve any pricing related issues

Maintain accurate customer information in the system – updates when required, enter new customer information

Work with customers to create and resolve issues with their online accounts

Work with customers to set up electronic invoicing Senior Leasing Account Coordinator Konica Minolta 2013 – 2018

Process lease applications with leasing partners while managing profitability and a suitable portfolio mix

Audit and approve all lease transaction documentation prior to releasing order to shipment

Work with leasing partners to ensure prompt funding of transactions and to resolve funding deficiencies

Investigate and resolve leasing-related customer service issues; provide required lease information to sales

Reconcile lease payments against invoices

Manage leasing process and information in SAP

Senior Credit and Collections Representative Konica Minolta 2011 – 2013

Responsible for account reconciliation

Accountable for reducing delinquency for assigned accounts

Analyzed and reviewed customer credit every six month to determine if limit should be increased or decreased

Investigated and reconciled deductions by contacting the parties involved, such as the customer, sales representative

Renegotiated payment schedules, product returns and replacements on a regular basis to ensure proper payment of accounts

For all new customers, verified all business references Professional Experience (continued)

Accounting and Credit and Collections Representative Kruger Paper International 2010- 2011

Managed a project from January 2010 until June 2010 to collect >90 days past due invoices of over 100 accounts

Responsible for account reconciliation for 200 of Kruger’s accounts

Investigated and collected all past due invoices to ensure payment is received within terms

Analyzed and reviewed customer credit every six months to determine if limit should be increased or decreased

Investigated and reconciled deductions by contacting the parties involved, such as the customer, sales representative, transport companies and internal pricing department

Assembled and analyzed weekly sales trending reports to identify changes and issues – reports presented to upper management

Renegotiated payment schedules, product returns and replacements on a regular basis to ensure proper payment of accounts

Provided detailed quarterly analysis of all accounts to management Senior Accounting and Credit and Collections Representative Unilever Canada 2008 - 2009

Responsible for daily account reconciliation for Unilever’s major bilingual accounts

Investigated and collected all past due invoices to ensure payment is received within terms

Investigated and reconciled deductions by contacting the parties involved, such as the customer, sales representative, transport companies and internal pricing department

Negotiated payment schedules, product returns and replacements on a regular basis to ensure proper payment of accounts

Provided detailed quarterly analysis of all accounts to mid and upper management

Responsible for bank and month end reconciliation

Worked with sales representatives to ensure product costing and pricing is accurate in the system

Analyzed new customer pricing to ensure proper discounts are applied

Worked closely with sales team and customer service to ensure prompt payment by customers Senior Accounting and Credit and Collections Representative Parmalat Canada 1999 – 2007

Assembled and analyzed weekly sales trending reports to identify changes and issues – reports presented to upper management

Responsible for daily account reconciliation for Parmalat’s major accounts

Responsible for daily cash application

Collected over $20 million dollars a month from customers

Negotiated payment schedules, product returns and replacements on a regular basis to ensure proper payment of accounts

Provided detailed quarterly analysis of all accounts to management

Processed Trade Spend daily

Assisted Sales Representatives with Trade Spend set up

Responsible for bank and month end reconciliation

Worked with sales representatives to ensure product costing and pricing is accurate in the system

Analyzed new customer pricing to ensure proper discounts are applied

Worked closely with sales team and customer service to ensure prompt payment by customers Accounting and Credit and Accounts Specialist – Eastern Region Fila Canada 1998 - 1999

Collected and reconciled an average of $10 million dollars a month

Worked with sales representatives to ensure product costing and pricing is accurate in the system

Responsible for accounts receivables and collection for all accounts in the eastern region of Canada

Prepared and posted daily cash application

In charge of credit checks and approvals for new accounts

Interacted on a daily basis with customers, via phone, email or fax, for the reconciliation of accounts

Reviewed credit limit of each account every six months

Responsible for detailed quarterly analysis and reporting on accounts Volunteer Experience

Cercle d’Expression Artistique Nyata Nyata 1995 – present

Analyze income and balance sheets for company to identify and explain changes

Work with a team of three people in the design and implementation of marketing programs

In charge of negotiating grants and loans from the all three levels of government Education

University of Montreal (H.E.C)

Certificate in Accounting I

Certificate in Accounting II



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