MARTHA DENISE SYDNOR

**** *****, ************, ** ***** • 215-***-**** • adcyxo@r.postjobfree.com

Professional Summary

Extreme high productivity. Over 12 years experience in human resources and supervision. Detail oriented with ability to complete projects with accuracy and timing Experienced in recruiting, compensation, benefits and employee relations. Skilled in HRIS Systems FMLA, American with Disability Act, Sexual Harassment, Employee Record Management, Credentialing, Workers's Compensation, Labor Relations, Employee Relations, Training and Development Maximize resources to achieve increased productivity and meet deadlines. Excellent qualifications in interpersonal communications and leadership Proven success in fast-paced and challenging environments. Quick study in new technology. Ensure compliance standards, enhancing standards education Persuasive, with ability to communicate concepts effectively with verbal and written skills Multi-talented Director of Human Resources

consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

• MS Word, Excel, PowerPoint, WordPerfect,

Type 55 wpm., ADP Recruiting Workforce,

Kronos Time Keeping, People Soft Employee

Data Management

• Accounting, Recruiter

• Accruals, Reporting

• ADA, Safety

• ADP, Staffing

• Behavioral Health, Statistics

• Benefits, Time management

• Coaching

• Counseling

• Data Management

• Finance

• Healthcare Management

• Hiring

• HRIS

• Human Resources

• Performance management

• Personnel

• Policies

• Processes

• Project Planning

• Recruiting

• Records management

• Onboarding

• Labor agreements

• Performance evaluation

• Company organization

• Labor negotiations

• Compensation structuring

• Recruitment

• Benefits administration

• Payroll coordination

• Personnel recruitment

• Strategic Planning

• Kronos

• Labor Relations

• Leadership

• Managing

• Mediation

• Excel

• PowerPoint

• MS Word

• Optimization

• Organizational

• People Soft

• Performance reviews

• Technical Support

• Team building

• Regulatory Compliance

• Workforce improvements

• Benefits and compensation management

• Training

• MS Office

• Recordkeeping

Work History

Human Resources Director, 04/2018 to 01/2020

Mima/Bedrock Healthcare – Philadelphia, PA

• Advise and instruct Managers on company policies and procedures, provide guidance for solutions for motivating employees, talent management, succession planning, staffing levels and budgetary compliance Coordinate all mandatory in services for employees to be in compliance with Department of Health regulations.

• Implement and advised employees and managers on all the company Human Resources Policies and Procedures.

• Manage facility employees in the provision of care and services rendered in accord with professional standards, and in compliance with state and federal laws and regulations.

• Created and implemented forward-thinking initiatives to improve employee engagement.

• Addressed employee conflicts with appropriate urgency, following all corporate procedures.

• Directed job fairs to bring in local talent for long term and seasonal positions.

• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.

• Handled on-boarding process for newly hired employees and distributed all paperwork.

• Monitored and handled all employee claims, including performance-based and harassment incidents.

• Monitored administration of benefits program to maintain compliance with employee insurance program.

• Conducted exit interviews to better understand reasons why employees were separating from company.

• Developed incentive program for hiring of and retaining of employees.

• Oversaw workers' compensation program for employees injured on job.

• Conducted company-wide town hall meetings to convey updates.

• Developed succession plans and promotion paths for all staff.

• Collaborated with entire human resource department to discuss new ways to recruit top talent.

• Answered employee inquiries regarding health benefits and 401k options. Faculty Instructor, 04/2012 to 09/2018

University of Phoenix – Philadelphia, Pennsylvania

• Certified to teach Human Resources Courses at Local Ground Campus: Courses Certified; Human Resources Principles and Practices in Healthcare, Leadership and Performance Development, Healthcare Management, Healthcare Management Strategies, Healthcare Communication Design, implement and evaluate training courses and programs, determine instructional objectives select appropriate instructional methodology, and conduct and/or administers training.

• Used different instructional techniques to obtain and retain student interest in subject matter.

• Developed and updated source syllabi to comply with changing course plans.

• Educated students in strategies for utilizing core principles of discipline to address practical problems in field.

Human Resources Manager, 05/2012 to 01/2018

Genesis Healthcare – Willow Grove, PA

• Corporate Benefit Services to address employee issues/inquiries.

• Provide competitive wage information to Regional HR Manager.

• Established and implemented Performance Evaluation Schedule (including 90 day and annual reviews) for all employees.

• Counsel managers and supervisors proactively in effective performance management techniques to improve employee retention and productivity Coordinated center applicant flow processes from sourcing through selection.

• Complete reference checks, criminal background checks and ensure that applicant drug tests and physicals are completed along with all other necessary pre-employment paperwork.

• Reporting of HR statistical data: retention, terminations, new hires, attendance trends, staffing levels Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws Represent organization at unemployment hearings and achieved 100% percent favorable outcomes Investigated employee's injuries and ensure proper safety procedures were adhered to and complete reporting of worker's compensation claims Conducted trainings for management team to improve coaching and counseling skills Created a successful management rounding program which increased retention and employee morale Maintained current working knowledge of Company policies and procedures, pay practices, employee benefits, employment laws (i.e.

• Created and maintain individual personnel files/records (manual and electronic) as well as Center employee-related files/records including Benefit Accruals, Service Date Adjustments, Licensure/ Investigate causes of employee disputes and grievances and recommend corrective action.

• Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.

• Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.

• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.

• Created and implemented forward-thinking initiatives to improve employee engagement.

• Monitored and handled all employee claims, including performance-based and harassment incidents.

• Worked as effective team member while contributing to local and regional HR projects.

• Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.

• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.

• Adhered to all federal and state guidelines and managed payroll and benefits for over 250 employees.

• Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.

• Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.

• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.

• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.

Senior Human Resources Coordinator, 01/2008 to 05/2012 Temple University Health System – Philadelphia, PA

• Streamlined human resource organizational processes, utilizing extensive time management and process optimization skills Conducted employment verifications; Assist with new hire orientation, processing of new hires, transfers, salary increases, completion of probationary period and performance evaluations.

• Reduced management and recruiter workloads, assisting with hiring procedures and HRIS system concerns.

• Verified and identified discrepancies with employees bargaining union and seniority dates and provide and complete reports needed for reporting to the various union representatives Resolved employee relation concerns with open communication, mediation and guideline adherence.

• Maximized revenues and reduced losses, ensured accuracy of employees compensation rates, leaves of absences, transfers, FMLA and terminations Created position requests for hiring managers based on approval process Interpreted, assisted and advised employees and managers on HR procedures and policies within the specified guidelines. Human Resources Specialist, 03/1999 to 04/2007

Northwestern Human Services – Philadelphia, PA

• Notified applicants of results of selection process and prepare job offers.

• Efficiently conducted background checks on applicants and completed the activities of the employment function to include recruiting, screening and interviewing of exempt and non- exempt personal; made hiring recommendations Managed various programs and maintained human resources information and related record systems.

• Advised applicants on employment requirements and terms and conditions of employment.

• Maintained work structure by updating job requirements and job descriptions for all positions.

• Provided troubleshooting and technical assistance in use of PeopleAdmin system.

• Recruited talented, diverse and qualified candidates for employment. Facilities Supervisor, 09/1986 to 03/1996

Corestates Bank – Philadelphia, PA

• Supervised facilities staff by determining workloads and schedules, developed, interpreted an implemented policies and procedures; evaluated staff and made hiring and termination recommendations, and ensured that staff were trained and followed standard operating safety procedures.

• Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.

• Created work schedules and set up training for 60 employees working on various equipment to ensure daily cleanliness of eleven story building

• Provided guidance for janitorial staff and event plans.

• Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.

• Helped select, schedule and oversee contractors.

• Supervised daily operations, including employee performance, preventive maintenance and safety.

Education

Master: Human Resources

Keller Graduate School of Management

GPA: 3.73/4.0, Honorable Distinction

Bachelor of Science: Business Administration, Human Resources Management Colorado Technical University

GPA: 3.44/4.0, Chancellors, Dean's List, Basics of Accounting and Finance - Business Fundamentals

- Business in the Global Environment - Project Planning - Managing Human Resources - Labor Relations - Diversity Behavioral Health Coursework Community College of Philadelphia

Honor Society, Phi Theta Kappa, Sandra Lynn Barnett Scholarship Award for Academic Honors

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