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Manager Front Office

Location:
Chennai, Tamil Nadu, India
Salary:
12,00,000
Posted:
April 26, 2020

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Resume:

M.MADHAN KUMAR

NO.*/***,JJ NAGAR MUGAPPAIR WEST, CHENNAI, INDIA - 600037

Mobile: +91-984*******, E-mail: adcywg@r.postjobfree.com

Seeking Managerial assignments in Operations with an organization of repute.

PROFESSIONAL SUMMARY

An MBA– Post Graduate from AMET University, Chennai, who already has a professional experience with ITC Pvt Ltd, Looking for an competent opportunity which would enhance my skills with 9+ years of experience in Operations, Marketing and Leadership positions in building record of success in developing Operational Solutions generating immense revenue growth seeks to head the Operational division of any company poised for growth and expansion.

Gained immense Experience by working in major Companies like 1MG.com, Quess Crop Limited, Housing.com, ITC Limited(LRBD), First Flight Courier Chennai and Hotel Ambica Empire .

Presently working as an City Manager Operations, 1MG Technologies PVT LTD, Chennai.

Sound understanding of administration with a regional mindset and strong quantitative and conceptual abilities.

Planning, execution, monitoring and resource balancing skills, attention to detail and the ability to build and lead effective teams.

CORE COMPETENCIES

KEY RESULT AREAS:

Operations Management: Responsible for managing day to day activities such as Site visiting and administrative activities etc. Also responsible for acting as a profit center and effective management of cash, cost control, and staff management.

Sales Promotion: Developed a successful track record in event management for Sales & Promotions through effective concept selling and usage of database. Ensured maximum brand visibility and capture optimum market share and designing awareness campaigns as per market requirements.

Customer Relations: Responsible for providing attentive customer friendly service with a low key sales approach. Making efforts to handle their problems solve them and ensure customer satisfaction through service, support and follow up. Organizing loans for customers as per their requirement through banks & finance companies.

Team Management: Training and mentoring a cohesive team willing to achieve set targets and ready to provide quality service in order to generate customer satisfaction.

PROFESSIONAL EXPERIENCE

1MG TECHNOLOGIES PVT LTD Operations Manager _ Fulfilment APRIL 2017 - January 2020

1MG.com:

1mg is a digital consumer health care platform that makes health care accessible, understandable, and affordable. It allows users to find information about medicines prescribed by doctors and also buy it. Users can find drugs by ailments, class, companies, and brands. Its doctor platform aims to transform how to find the right health care professional for a consumers' needs. Its diagnostics service brings transparency and price-effectiveness to lab tests.

The company empowers Indian consumers and caregivers to select the most appropriate health care service at the best possible price. 1mg was launched on 2015 and its operations are headquartered in Gurugram, India

Key Deliverables:-

Concept Operations :

Managing the entire Region Operations (Chennai, Tamilnadu )

Maintaining the stocks in the store for Day to day operations

Managing a team size of 40 which includes pharmacists and a Logistics Manager to Coordinate for the City Operations

Planning Roster for inhouse manpower availability for logistics to run a smooth day to day operations

Managing vendors, Recons and stocks in the store for order Placements for Fulfillment Purpose

Account reconciliation with the finance team based on Monthly delivered count in order to do Cash settlement on day to day basis

Handling Customer escalations from social media and solving it immediately within the mentioned TAT for the region

Onboarding of new Vendors incase of any shortage of Vendors for the fulfilment purpose

Visiting other Vendors Pan india for Quality Auditing and submitting the reports to the Panel Heads

Following and building a structural SOP for the City in order to maintain high stranded in service sector

Always Maintain a standard procedure to Attain SLA and NPS as per the set target

Helpr.in City Operation Manager Dec 2015 - Feb 2017

Helpr.in :

Like all good things, the idea of Helpr was born out of necessity. When you need help with small but important household chores, isn't it practically impossible to find trusted providers,. Helpr is the most convenient and hassle free way to get your household work done. With handcrafted mobile solutions, unmatched service quality, and background verified providers who are always willing to lend a hand, we aim to aid in solving all your household problems with efficiency, ease and most importantly, a personal touch.

Key Deliverables:-

Concept Operations :

Managing the entire City Operation and in Marketing

Managing a team size of 35 technicians along with Zonal Manager to Coordinate for City Operations

Arranging manpower availability in all services for smooth running of day to day operations

Managing vendors, payments and Facility in the office premises

Account reconciliation with the finance team based on Monthly expenses

Handling clients escalations and solving it at the earliest with the proper solution .

Housing.com City Operation Manager – Services April 2015- December 2015

Housing.com is a Mumbai-based real estate search portal which allows customers to search for housing based on gephy, number of rooms, and various other filters.The company has 6,000 brokers and serves 40 cities in India including Mumbai, Bangalore,Kolkata, Delhi and Chennai

Key Deliverables:-

Concept Operations :

Managing the entire City Operations in Services

Lead a Pilot Team for new projects in the company

Managing a team size of 50 which includes data collection executives and 3rd party vendors for RD purpose

Managing order panel and make sure SOP is followed in all aspects

Making sure the orders are reaching the Customers within the stipulated time and date

Managing vendors, payments and Facility in the office premises

Account reconciliation with the finance team based on the day to day expenses in the office

First Flight Courier Ltd Assistant Operation Manager – Branches August 2014- March 2015

Key Deliverables:-

Concept Operations :

Responsible for Branch Operations in the company

Managing a team size of 150 staffs which includes senior executives and delivery boys in the city .

Manage proper coordination with the staffs to run smooth operations on day to day basis

Manage the flow of consignment in a proper order and make sure SOP is followed in all aspects

Manage operations by calculating branch and staffs with their respective targets .

Benchmark with market and competition to understand available opportunities

Dhanam Foundation Pvt Ltd Assistant Operation Manager (Construction Company ) February 2013 - July 2014

Dhanam Foundation ’ which has over “Three Decades” of excellence in building quality and affordable housing in Chennai and New Chennai.

Dhanam Foundation believes that the Real Estate is not just about property but more about people’s emotions and Value for money. Dhanam Foundation is spearheaded by a competent team of professionals experts who deliver quality, comfort and durability for its valuable customers in their respective fields.

Concept Operations :

Responsible for Sales, Marketing and Operations in the company

Manage the sales by coordinating with the staffs

Manage Marketing by giving advertisements through newspapers, distributing pamphlets and telecalling customers through customer database

Manage operations by calculating the stocks in the warehouse and coordinating with the staffs .

People Management

Ensure product training for the staff about the project

Build, coach, develop and motivate the team to meet and exceed performance expectations

Manage and ensure employee satisfaction and retention

ITC Limited LRBD, Chennai Customer Associate (M8+ cader CF ) September 2009 –August 2010

ITC Lifestyle Retailing Business Division entered the retail business through its exclusive specialty stores, Wills Lifestyle. It launched a men’s garment range John Players in 2002, ITC received the Retailer of the Year Award for Wills Lifestyle in Fashion & Lifestyle category at Asia Retail Congress 2008. ITC Group has a market capitalization of Rs 130000 Crores.

Key Deliverables

Sales and Marketing:

Selling of Retail products (apparel & accessories) in the store

Checking of quality of the products and reporting to the manager

Preparing of weekly sales report and sending it to Regional sales manager

Planning Visual merchandise on every alternate days in the store to display the latest arrival merchandise

Combined sales, marketing, and product development skills into a unique and dynamic hybrid role to evaluate company's products and capabilities, getting new customers in Chennai

Operations Management:

Attending customer complaints and suggestions and giving information about new products to customers, taking feedback from customers and forwarding the same to management.

Efficiently ensured that merchandise orders were placed in line with the business plan and inflow pattern was met fully as per the requirement.

Reviewed stock levels and determined the quantity, time for reordering and accordingly coordinated with brands and logistics for replenishments.

Attainments

Maintaining High Standards of customer service and local Marketing activities for the store to improve Walk-ins.

Ambica Empire,Chennai Front office Executive August ’07 to March ‘09

Hotel Ambica Empire is a 3 star Business class hotel, based in Chennai

Hotel Ambica Empire has 80 rooms, Restaurant, Pub and Bar and Spa facility included for the Guest who check in the hotel for their stay

Hotel Ambica Empire received Indian Hospitality Awards, as the Best Three Star Hotel of the year 2013 for the Outstanding performance in Hospitality Industry

My position in Hotel Ambica empire :

In charge of Front office in absence of Assistant Front office manager

My job is to control the team and maintaining a smooth operation in the department .

And shift allotment for the staffs in the Department and handling guest complaints and resolve it.

Motivating the team and co-ordinate with other departments in the Hotel to deliver best customer service to the guest .

ACADEMIC CREDENTIALS

MBA in Shipping & logistics

AMET University,Chennai

B.Sc. Hotel and catering Management

Jaya College of Arts and Science, Chennai

COMPUTER SKILLS

Operating System : Windows 2000, Windows XP, Vista

Applications: MS Office (Excel, Word, Presentation, Outlook, power point )

Hands on experience: Internet Application and its use for Office productivity.

PERSONAL INFORMATION

DATE OF BIRTH: 10.01.1985

■ GENDER: MALE

■ MARITAL STATUS: MARRIED

■ NATIONALITY: INDIAN

■ LANGUAGES KNOWN: ENGLISH, AND TAMIL

Place : Chennai

Date : Signature

CORE STRENGTHS

Operations

Marketing

Inventory Management

Sourcing & Cost Analysis

Team Management

Administration



Contact this candidate