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Customer Service Sales

Alexandria, Alexandria Governorate, Egypt
April 25, 2020

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Mobile Phone : +2-012********

Email :

Personal Information

Date of Birth : 26/11/1985

Place of Birth : Alexandria

Nationality : Egyptian

Gender : Female

Marital Status : divorced

Career Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.


(2004-2008) Bachelor degree of commerce – Major: Business.

High School

El Nasr Girls College (E.G.C)


MARKETING & SALES SERVICE : The success of almost any business depends largely on the effectiveness of its marketing and sales team. The programme in Sales and Marketing Management recognises the vital importance of this function and has been designed to give a broad understanding of marketing. At the same time, learners acquire selling skills and techniques which are essential in order to be successful in this field

CUSTOMER SERVICES : Providing excellent customer service is essential to the long-term viability of every business,

introduces the fundamental elements of customer service and explains how they

can be applied in any organization. Following this, it described how a business

can develop its customer service program to the highest level.

RISK MANAGEMENTS: introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

TEAM WORKING SKILLS : Effective Team Development course is an intensive team development program for the whole team, including their managers.Teams participating in the Effective Team Development courses achieve greater results than the combined efforts of their best individual team members. Your teams will achieve outcomes from this course that are far beyond those of conventional team building or team planning

All certificates available upon request

Work Experiences



Handling operation–custom clearance –trucking- accounting departments

Handling related administrative work flow hiring – attendance – discipline according to the company rules

Organizing work flow among departments

Implementing work plan for the operation department after acquiring new customers to issue related file

Following with custom clearance steps starting the issuance of all related documents for both import, export shipments

Managing required transportation for shipments through any ports

Following with shipping lines booking container withdrawal

Following with clients stuffing and safe container gate in and shipping on board

Arranging with agents abroad receipt of shipments

Finalizing with custom clearance related documents

Passing related charges and expenses to accounting department to facilitate invoice issuance

Complying all departments to extract work in the most professional, smooth, fast & organized kind of way

Managing office expenses along with operations charges related to its profit



Receiving orders from clients and handeling booking with shipping lines.

Following with packing houses cargo readiess and perfect time for stuffing

Handling transportation to pick up containers for ready cargo and following with clearance to finalize needed documents for cargo shipment

Following with packing houses container stuffing and receiving loading cards to prepare necessary documents.

Managing containers gate in and shipping on board, following with client receiving cargo after realizing through shipping line

Sending to client all related cargo documents and issued packing lists

Implementing a weekly plan to divide work flow through the logistics department

Organizing work separation and duties among team following up with team through a daily report

Creating the friendly yet work oriented environment for subordinates

Following with sales department new orders to form weekly plan and enable the accounting and logistics department working together efficiently

*ARKAS SHIPPING AGENCY: REEFER DEPARTMENT (2011 -2018 ) Customer Service & documentation responsible


Take incoming customers’ calls and provide needed information

Call customers to provide service information

Verify orders and prices over the phone and enter orders in the system

Starting shipment process and actively following up

Issuing Shipping orders and assuring container withdrawal by customer and successful stuffing

Attaining final declaration to issue BILL OF LADING

Assuring conatiner gate in and shipping on board

Following with POD agents shipment arrival to release shipment to consignee by issing TELEX RELEASE or ORIGINAL BLs

Manage change orders and cancellations

Perform cash functions as directed

Manage customers’ conflicts and resolve issues

Trained new hires for customer service provision

Issuing booking,shipping orders and Bill of ladings,and responding to customer requirments as effeciently and professionally as needed

Multi task and working under pressure espacially during the high seasons

Perfectly following uo customers and their cargos in order to guarntee the safe recepit of documents and shipments at the required time

*SUTHERLAND - Customer service & Sales representitive (2009-2010 )


Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

*PIONEERS LANGUAGE SCHOOL Business & math teacher (2010-2011)


Deliver instruction on topics such as the principles of marketing, how to operate a business, and the financial aspects of business.

Improve students' knowledge of business practices.

Teach business topics such as basic economics, resume writing, facts about business careers, account checking, computers, the stock market, accounting, and finance.

Deliver the skills and knowledge necessary for students to function as responsible citizens in the business world.

Hold seminars and lectures at local organizations.

Keep records of grades, grade papers, and perform other administrative duties as needed.

Write grant proposals to gain funding for further research.

Create projects designed to enhance lectures.

Read and stay abreast of current topics in business.

Create lesson plans.

Utilize various curriculum resources.

Integrate competencies, goals, and objectives into lesson plans.

Utilize curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served.

Develop incentives to keep participants in class.

Develop professional relationships with other agencies and programs.

Utilize public library resources.

Work with program coordinators to ensure initiatives are being met.

Tutor students on an individual basis.

XEROX - Administration& Human Resources (10 months)


Organizing sales procedures through phone calls and emails and paying visits to clients to assure product selling

Giving required orders to main headoffice in cairo to cover new orders

Helping manager with writing emails,organizing sales plans for products

Attending sales meetings as well as staff meetings

dealing with telephone and email enquiries;

creating and maintaining filing systems

scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;

keeping diaries and arranging appointments;

organising travel for staff.

in-house and external events.


Computer skills

•Professional user of MS office (Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access) & Internet

•Holding an ICDL license.


•Fluent in reading, writing and speaking English.

•Fluent in reading, writing and speaking Arabic (Native )





•Sports Basketball



•Available upon request

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