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Medical Manager

Location:
Philadelphia, PA
Posted:
April 25, 2020

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Resume:

SUMMARY OF QUALIFICATIONS

Quick learner, able to make a positive impact. Work well independently and as a strong team player.

Tactful communicator, analytical thinker, diplomatic and ethical.

Proven skills to deliver the highest levels of business and personal support with discretion, warmth and enthusiasm.

Composed under pressure, able to meet challenging deadlines and to solve problems with adept amiability.

Excellent listener, with talent to discern and evaluate clients' needs and desires.

Core competencies and professional strengths include:

Project Management Quality Assurance Data Warehousing

System Design System Analysis Data Development

GITHUB Document Tracking Data Mining

Data Analytics Video Editing R/ R Studio

WORK EXPERIENCE

Sirius XM – Philadelphia

Field Technician (October 2018 – Present)

SXM Dealer application tester for minor and major fixes

Professionally represent Sirius XM at automotive dealerships

Proven Track record of meeting and surpassing daily targeted goals and expectations

Team Player with ability to manage tasks at hand without supervision

Implement the radio refresh process preparing dealership outdoors daily

Follow up to ensure consistent dealership support on behalf of Sirius XM

Trusted trainer for new hires within PA and NJ

Positive attitude with willingness to adapt to environment

CompuCom – Paulsboro, NJ

Configuration Technician (September 2017 – September 2018)

Performing hardware, software, and network troubleshooting, server imaging, rebuild, and configuration

Ensured all devices were functional and performing at high capacity

Team Player with ability to manage tasks at hand without supervision

Accurate documentation or status changes of laptops, notebooks, and desktops

Trusted trainer to teach newcomers policies and procedures

Performed other duties assigned by management

Drexel University College of Medicine- Philadelphia, PA

Patient Care Representative – (February 2017 – August 2017)

Explain policies, procedures, or services to patients using medical or administrative knowledge

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Interview patients or their representatives to identify problems relating to care.

Refer patients to appropriate health care services or resources.

Analyze patients' abilities to pay to determine charges on a sliding scale.

Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

Abbott Point of Care - Princeton, NJ

Assistant Project Manager for Research & Development (R&D) (February 2016 – January 2017)

Worked with Project Managers, Engineers, Software Developers, Manufacturers, Quality Assurance, Marketing, Clinical & Regulatory Affairs, and Distribution daily to achieve the project goals.

Supported the Clinical Trials team in Ottawa, Canada to ensure that the firmware and calibration on analyzers were current prior to shipping to clinical sites.

Performed Clinical Readiness on analyzers intended for Glucose Hematocrit and capillary clinical testing.

Shipped and tracked analyzers and equipment used at clinical sites.

Gained knowledge on firmware updates, to better explain the changes and differences in firmware revision.

Gathered engineering materials for Micro-Bio to prove that the analyzer and all the internal and external parts that can in contact with blood can be fully disinfected by Cavi Wipes, Super Sani Wipes, or bleach Solution.

Quickly learned the functionality of the analyzer and gave detailed tutorials to new team member.

Dry ran and performed verifications tests to assist in the certification of written protocols.

Processed Purchase Orders through iPurchase.com for engineering, and machining materials.

Created rework documentation for the i-Stat printer to provide justification on the firmware update.

Provided additional project support to the R&D team to ensure that all projects are meeting deadlines.

EDUCATION

Cabrini University, Radnor, Pennsylvania May 2015

Bachelor of Arts in Communications

Villanova University, Villanova, Pennsylvania May 2016

Certificate in Program Management

Purdue University

Pursuing a Masters in Information Technology



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