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Software Support

Location:
Rawdat Al Khail, Qatar
Posted:
April 25, 2020

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Resume:

VON ROBERTSON ATIENZA

Bin Mahmoud, Doha Qatar

+974-****-****

adcybi@r.postjobfree.com

IT SUPPORT TECHNICIAN

Skilled IT specialist with 4+ years of hands-on experience in a wide range technologies and able to play a key role in diagnosing hardware and software problems to ensure that the quality solution meet business objectives. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas.

Highlights of Expertise:

Internet Service Installer

Field Support

Router and Antenna Configuration

Network Configuration

Technical Support Representative

Trouble Shooting/Resolution

Client Relations

End User Support

Technical Proficiencies:

Platforms:

Windows Vista/7/10; Mac OS X; Ubuntu

Software:

Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), VOIP

Tools & Technologies:

Switches, Ubiquity products, Email Management, Windows Server

PROFESSIONAL EXPERIENCE

IntegraNet Network Services, Philippines June 2017 up to present

Junior IT/Team Leader

In-charge in Internet service installation and performed range testing.

Knowledge on ubiquity products.

Diagnose and resolve technical hardware and software issues involving internet connectivity, VOIP and more.

Experience of supporting a wide and varied client base.

Trouble shooting PC’, laptops and mobile devices.

Install and configure networking systems and components.

Administering the IT department’s policies and procedures.

Working closely to software suppliers to resolve operational issues.

Delivers service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Strong leadership, monitors team members and provide necessary advice and guidance during operation.

Microfinance Maximum Savings Bank Inc., Philippines November 2014 – February 2017

IT Support Specialist

Mission Critical System Monitoring for Core Banking, ATM and POS Switches, and VISA transactions monitoring.

Create MIS Reports including Change Request and Advisory for Core Banking, Transmittal, Clearance & Acceptance, Problem Incident, Minutes of Meeting, Preventive Maintenance Inspection, Inventory and ATM Reports every end of shift.

Perform EOD / SOD, Full and Minor Backup, Restoration in Production and UAT Server for Core banking system.

Maintain IT equipments (Laptops/Desktops/Notebooks, Printers, and Network Devices – switches/routers/access points).

In charge on roll-out installation, testing and implementation of bank’s software.

Assist/Coordinate with network controllers/carriers (Globe, PLDT and SMART) in all line problems.

Conduct simple trainings and guidance to end-users on proper use of IT Systems and facilities.

Perform maintenance and repairs for moderate PC hardware problems.

Perform other IT Administrative function such as hardware inventory, manual documentation of IT related processes and procedures.

Monitor ATM transactions on all branches and isolate issues when occurred.

Monitor back up procedures and perform occasional recoveries to ensure back up integrity.

TECHNOLOGY CERTIFICATION

IKnow: Advancement and Innovation in Technology

Ateneo de Manila University, Philippines

November 24, 2012

World of Operating System

Batangas State University, Philippines

March 9, 2012

A Closer Look At Operating System

Batangas State University, Philippines

February 22, 2012

Digital Photography and Photoshop

Batangas State University Main Campus II, Philippines

December 15, 2011

EDUCATION

Batangas State University

Bachelor of Industrial Technology Major in Computer Technology

June 2008 - April 2013

PERSONAL INFORMATION

Age:

27

Date of Birth:

January 13, 1992

Gender:

Male

Civil Status:

Married

Height:

175 cm

Weight:

165 lbs

Nationality:

Filipino

Religion:

Catholic

Driving License No:

D05-13-003544

REFERENCES – available on request



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