Vivian Barnes 615-***-**** / adcy46@r.postjobfree.com

Antioch, TN https://www.linkedin.com/in/ HYPERLINK "https://www.linkedin.com/in/vivienne-ejiofor-84a78073"vivienne HYPERLINK "https://www.linkedin.com/in/vivienne-ejiofor-84a78073"-ejiofor- HYPERLINK "https://www.linkedin.com/in/vivienne-ejiofor-84a78073"84a78073

Program Coordinator

Broad knowledge and success in project management. Skilled team leader and trainer with a track record of directing multiple tasks effectively to ensure on target completion of all deliverables. Outstanding interpersonal and communication strengths leveraged to train users, and ensure total client satisfaction.customer service representative with over 5 years of experience in sales,tech support and customer care. Familiar with major customer service software, conflict resolution,and possess a positive attitude.

Select Career Highlights

•Experienced Customer service professional within call centers and hospitality services

•Adept at handling various projects on daily basis while consistently resolving client issues in a rapid manner.

•Provide leadership to employees, while mentoring new hires on company process

Program Coordinator – EENJ & Associates Nashville, TN 2020

•Overhauled sales process and systems to achieve revenue goals, hitting target of 14% revenue increase annually.

•Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision.

•Resolved customer issues by communicating with customers via email, phone and internal software chat systems (Cisco webex).

•Manage project budget, and ensure company obtains the best possible pricing: determine/ minimize risk in buyout processes, and cost reduction.

•Managed, trained, and led a department of 11 to complete required tasks and projects.

•Spearheaded process improvements to reduce error, save time, and prevent overpayments.

•Utilized Microsoft Office software to input invoices with high-accuracy.

•Ensure that team understands all aspects of contract relating to their responsibilities, and demonstrate a thorough understanding of the prime contract checklist and organizational structure.

•Guaranteed activities adhered to policies and standards.

Education & Credentials

Bachelor of Science in microbiology

skill aquired: strong attention to details

Qualifications: Microsoft word, PowerPoint, Excel, Customer satisfaction, Mentorship, Customer service skills, Customer satisfaction