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Senior Technician Representative

Richmond, VA
April 26, 2020

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Gary E. Anderson

*** ***** ****** ********* *, Ashland VA, 23005, 804-***-****,

OBJECTIVE Motivated and experienced individual seeking management opportunity in the field of technology.

EDUCATION Penn Foster Career Schools, Scranton, Pennsylvania

2012, Associate Degree in Computer Information Systems

Richmond Technical Center, Richmond, Virginia

1996, Certificate of Completion in Electronics and Principles of Technology

EXPERIENCE Senior Equipment Representative

August, 2017-Present

360DTI, Richmond, Virginia

Repair computers, printers, scanners, fax machines, and routers in hospital and office settings.

Install/deinstall computerized equipment.

Organize regional projects from start to finish.

Train entry-level technicians to repair device and networking issues.

Printer Technician

October, 2015- August, 2017

Auxilio Inc., Richmond, Virginia

Repaired equipment in hospital setting while reducing repeat service calls and executing service at lowest possible cost.

Accurately updated service calls in log and/or helpdesk application.

Trained Auxilio team members on triage efforts, device technology, and networking issues.

Adhered to Auxilio device data security procedures, and identified opportunities to improve client data security.

Fleet Manager

July, 2007- October, 2015

Ricoh Inc., Richmond, Virginia

Trained end users to properly use printers, fax machines, and scanners.

Communicated with customers to ensure service was performed at or above expectations.

Completed reports and provided scanning support as requested.

Researched questions and deescalated customer issues.

Handset Technician

October, 2005-May, 2007

Ntelos Inc., Richmond, Virginia

Explained technical concepts of handheld devices to customers and staff members.

Developed and maintained formal process documentation for training.

Replaced external and internal modular components.

Electronics Technician (Assistant Supervisor)

January, 2005-October 2005

OCE Inc., Richmond, Virginia

Maintained and serviced printers, fax machines, and scanners.

Provided over-the-phone training to internal customers.

Troubleshoot equipment problems.

Print Services Supervisor

October, 2000-August, 2004

Suntrust Banks Inc., Richmond, Virginia

Printed customer statements and reports for internal and external use.

Maintained audit standards governing printing, preparation, and distribution of pre-signed checks.

Provided quality control in processing sensitive output to internal and external customers.

Produced CD’s for ARP clients.

Maintained working knowledge of all equipment, applications, and software in department.

Managed cases with internal and external customers and vendors.

SKILLS Proficient in Microsoft Word, Outlook, Excel, and project management

REFERENCES References are available on request.

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