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Customer Service Technician

Muldersdrift, Gauteng, South Africa
April 24, 2020

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Nonjabulo Happiness Thwala

Contact No. : 073-***-**** / 061-***-****

Email address:

Nationality: South African

ID Number: 860***-****-** 2

Driver’s Licence: C1

Availability: Immediately



Institution Date (Completed) Subjects / Majors

National Certificate

NQF Level 4 Technical


CareersIT College 2013 September 06 Hardware, Software, Operating Systems,

Principles of Computer

Networks, Testing IT

Systems, Types of

Computer, Systems &



Computer Systems


Tshwane University Of


Incomplete Digital Systems 1,

Electrical Engineering

1, Engineering Maths 1

& 2, Computer Skills,

Communication Skills,

Komunikasie in


Senior Certificate

(Grade 12)




2003 December 31 Mathematics, Physical

Science, Welding &


Technical Drawing,

English, Zulu


Human Factor Awareness

Safety Management System

Occupational Health and Safety Basics

First Aid

Fire Fighting



Position Dates Employed

South African Airways Technical Aircraft Trimmer 2018 Aug – Current South African Airways


Aircraft Trimmer Technician


2014 March – 2016


EOH (Bromide) IT Support Technician 2012 Feb – 2013 February Airlink Customer Service Agent 2011 July – 2012 Feb EMPLOYMENT DETAILS

Company Name South African Airways Technical

Period 2018 August – 2019 May (Contract Expired)

Job Description Perform Weekly checks, A checks, C checks and Base checks

• Maintenance inclusive of servicing

• Perform a scheduled and unscheduled maintenance task which requires self-inspection, servicing, overhaul, testing modifications to meet the Customer’s schedule and basic troubleshooting

• Operate support equipment and ensure correct, serviceable and specialised tooling is obtained and utilised to achieve maintenance task requirements as stipulated by relevant Aircraft Maintenance documentation

• Ensure that all the relevant documents pertaining to each task are signed and stamped In Accordance With Company Policy & Regulatory Requirements

• Perform all reasonable task requested by the SLT and Team Leader

• Communicate with SLT/Team Leader and Crew Members with regard to work load and work related issues to ensure productivity, quality and safety standards are maintained• Abide to SAA QMP and Work Instructions Manual

Company Name South African Airways Technical

Position Aircraft Technician Intern

Period 2014 March 17 – 2016 September 19 (2 years 6 months) Job Description Maintaining Aircraft mostly the interior Making sure I complete every task given is in time and In accordance with the Civil Aviation Authority

Removing and installing carpets

Removing and installing linoleum

Stripping and covering aircraft's interior

Panels using teddlar

Manufacturing insulation blankets, Chair, Cockpit, Backrest Covers

Maintaining Cargo Nets and Safety Belts

Maintaining Aircraft Safety Equipments

i.e Slides, Slide Rafts, Life Vests, Baby Cot

Also maintaining Baby bassinet and

Stretcher and Window Shades

Testing, Repairing, Disassembling,

Assembling & Packing slides / Slide rafts

Remove and installing safety equipments in the aircraft Make sure every job is done in Accordance with the manufacturers’Manual & QMP,

I have performed A, C & D checks on the following

Fleet: B747 Series

B737 Classic/NG


A319 Series

A320 Series

A340 Series

Reason for leaving Training Completed

Company Name EOH (Bromide)

Position IT Support Technician

Period February 2012 – Feb 2013 (1 year 1 month)

Job Description Day to day IT support on Service-Desk -hardware & software support, Hardware repair on Lenovo Thinkpads and Desktops, Apple Mac, HP, Dell etc

Support and maintain IT peripherals.

Install and test necessary software and hardware, Upgrade network hardware and software components as required, Creating user/computer accounts and updating Active Directory Dispatch equipment to branches, Windows updates and patching, Support and maintain Anti-Virus, Support of 3G cards VPN provisioning, Escalate MPLS line faults to service providers and follow ups, Procuring of IT equipment, Ensure User-Backups are successful, Required from time to time, travel to nearby clients for onsite support, PABX maintenance assigning extensions renaming. Cabling / patching network points, Create Exchange mailboxes and flows, Configuring new Servers and maintaining old servers for big companies like Standard Bank, Wits, Smollen and many more, Assembling and Disassembling Servers, Maintaining UPS and configuring them

Reason for leaving: Training Completed

Company Name Airlink

Position Customer Service Agent (Ground Staff)

Period July 2011 – February 2012

Job Description Ground staff, Customer Service, Meeting Arriving flights, Helping disabled, elderly and unaccompanied Minors, Baggage co-ordinator, Checking-in pax(using Amadeus) Reason for leaving Contract expired


Name: Mr MMS Mbatha

Position: Senior Licenced Technician

Contact No. : (011-***-**** / 074-***-****

Company: South African Airways Technical

Name: Mr Brain Skippers

Position: Safety Equipment Supervisor

Contact No. : 011-***-**** / 084-***-****

Company: South African Airways Technical

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