MR. LAWRENCE NAGUIT NEY
Mobile No. : (091*-*******
email address: firstname.lastname@example.org
Purpose and Objective
As a Collection Manager, I am responsible for ensuring clients are receiving their bills and remitting payments in accordance with specified terms. Will interact with clients as needed and work to continuously improve the collection process. Responsible for planning, directing and overseeing the operations of Collection Operations Group towards the achievement of its strategic goals; leads the collection team for billing and posting of payment, collection and Account Receivable. Work Experience
Pioneer Insurance and Surety Corporation
108 Pioneer House Building, Paseo De Roxas, Makati City February 26, 1996 – Present
Key Result Areas and Major Activities:
1. OPERATION MANAGEMENT:
Implement strategies and improvement that lead to timely and effective collection of account receivable, posting of payments and reconciliation.
Lead the team to meet the organization’s expectations for productivity, quality and goal accomplishment of the Collection Operation Group.
Monitoring the day-to-day running of business to ensure smooth progress
Recommend system improvements
2. WOKFORCE DEVELOPMENT:
Provide career planning of the team and the individual team members; conduct coaching and put in place corrective action plan/s for non/under performance
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contributions and includes in goal setting, feedback and performance development planning.
3. STAKEHOLDER MANAGEMENT:
Manage relationships / agreement with customers, internal and external.
Responds to escalated queries / concerns from customers, internal and external.
Communicate with customers, other parties on sensitive matters in a timely and effective matter.
4. PERFORMANCE OBJECTIVE:
Analyze/monitor client A/R account balance for past due
Making client contact as per collections strategies (e.g. calls, e-mails, follow-up, reconciliation meeting)
Utilize collections tools and workflow to manage contact.
Escalate Collections issues to Management as needed.
Ensure all work is performed in accordance with targets.
Coach, mentor and motivate employees.
Respond and resolve issues arising out of work or from within the team.
Conducts monthly Collection meeting within the team. Marketing Assistant
Ayala Life Insurance
Ayala Avenue, Makari City
September 1995 – February, 1996
- The provide marketing support to the Account Officer of CALABARZON area. IPO Staff
PCI CAPITAL, INC.
PCI Building, Makati Avenue,
June, 1995 – September, 1996
- The provide support to the initial Public offering of Camella and Palmera. KNOWLEDGE, SKILLS AND ABILITIES
Bachelor of Science in Computer Science
20 years of experience in collecting, accounts receivable, billing, account management and credit management.
Good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel and Oracle)
Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
Multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work.
Has supervisory responsibilities on special projects concerning Collections. Educational Background
College : Bachelor of Science in Computer Science
Philippine Christian University
Pedro Gil Street, Taft Avenue, Manila
1991 – 1995
- SIX SIGMA YELLOW BELT CERTIFICATE
- SEAMLESS PHILIPPINES – PAYMENT AND E-COMMERCE