Magela Martinez

813-***-**** adcwzb@r.postjobfree.com

Skills

• Strong Customer Service

skills

• Strong Selling Skills

• Ability to work under

pressure and Meet

Deadlines

• Proven ability to multi-task

• Cash Handling Experience

• Strong Communication

Skills

• Proficient Written & Verbal:

English and Spanish

• Fluent Italian and

Portuguese

• Effective in a Team or

Independently

• Committed to the Job

• Quick learner with Strong

Work Ethics &

Organizational Skills

EDUCATION

Havana University (2009 – 2015)

Bachelor’s in Communications

Includes expertise in areas such as Marketing, PR, Sales, Advertising, Negotiation, and Corporate Communication.

Management training by MSC Cruise Line (Ocean View Monaco) WORK EXPERIENCE

MSC Cruise Line (2015-2019)

Spa Receptionist

Sells and bookings, team schedule organization

Spa Manager

Managed all aspects of the businesses’ daily operations, such as a promotions plan, facility maintenance, sales/bookings, daily revenue, ordering supplies, daily and monthly accountability by department, and corporate reports.

Interacted daily with customers to resolve issues and ensure satisfaction with spa services and personnel. Staff related duties: training, schedule, payment of salaries and commissions, staff end of contract evaluation, control and discuss individual and general performance in terms of quality of the service and revenue, enforcing internal policies and procedures, and staff wellbeing at the same time. Achievements: Company gross revenue increased, expected revenue by cruise overcome. keeping high guest satisfaction scores

*Spa department included Fitness Center, Hair Salon, Beauty Therapist Services, Spa Doctor Services and Thermal Area.

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