Vickie J. Thornton, RN, MSN, FNP
Practice Manager / RN/Case Management/Behavioral Health
Highly talented medical professional with experience in all facets of employee supervision, nursing, budget management, data analysis, staff training, and performance management. Skilled in driving effective communications throughout organizational levels, streamlining workflow and increasing productivity. Success leading medical operations, ensuring customer relationship management through quality assurance and control. Proficient Registered Nurse with strong interpersonal skills in addition to the ability to drive performance, assessing patient needs while delivering high quality care.
Staff Training/Team Leadership
TriHealth, Cincinnati, Ohio Behavioral Health and Addictive Medicine *CPI training 2019-Present
PARTRIDGE PERIODONTICS, Cincinnati, OH 1996 – 2019
Execute management in leading cross-functional teams while effectively managing medical office supporting company goals, providing quality healthcare services to a diverse range of clientele.
Manage all aspects of pre and post-operative patient care, utilizing strong interpersonal skills to drive customer relationship management in achieving client satisfaction.
Direct team recruitment efforts, analyzing organizational needs to deliver continuous improvements in performance through training, coaching, and team leadership.
Facilitate new business development through organizational marketing and public relations, improving annual revenue and profit growth.
Orchestrate training and accountability measures for administrative and surgical personnel.
ADDITIONAL CAREER HIGHLIGHTS
American Nursing Care Agency, Cincinnati, OH Home Healthcare and Relief Representative
TriHealth Hospital, Cincinnati, OH Oncology Patient and Family Care Assistance
EDUCATION & CREDENTIALS
Family Nurse Practitioner, Northern Kentucky University, Alexandria, KY 2020
Master of Science, Nursing, Western Governor’s University, Salt Lake City, UT, 2015
Bachelor of Science, Nursing, Western Governor’s University, Salt Lake City, UT, 2013
Diploma in Nursing, The Christ Hospital College of Nursing, Cincinnati, OH, 1986
Registered Nurse (RN), Ohio
Registered Nurse (RN), Kentucky
Leader, Cost Control Measures Review Group, Partridge Periodontics, Cincinnati, OH
Leader, Patient Education Committee, Partridge Periodontics, Cincinnati, OH
Leader, Scheduling Guidelines and Standards Committee, Partridge Periodontics, Cincinnati, OH