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Data Analyst Sales

Location:
Lias, Bulacan, 3020, Philippines
Salary:
40
Posted:
April 22, 2020

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Resume:

MARY JANE LACABA

#** **** ** ***** ******* Pandayan

City of

Meycauyan Bulacan

092*-***-**** / 096*-***-****

adcw3p@r.postjobfree.com

OBJECTIVE:

To secure a position that allows me to full utilize my education and experience in a manner that will

challenge me while also giving me a chance to improve the company as a whole.

CORE COMPETENCIES

● Credit Specialist Navient Bank (Private Loan)

● Subject Matter Expert in Collections Department

● Certified Apprentice Trainer and Quality analyst(Lending)

● Strong background in financial institution for more than 8 years

● Strong experience with database software and MS Office Suite

● Excellent organizational skills, accuracy and attention details

● Excellent communication and interpersonal skills

● Excellent financial and analytical skills

● Excellent supervisory skills

● Managing conflicts and problem solving.

● Excellent sales management and word processing support.

WORKING EXPERIENCE:

Teleperformance (Formerly Aegis People Support)

Rockwell Business Center

Ortigas center, Pasig city

Duration: November 26, 2012 –October 25, 2016

Designation: Credit Risk Officer & Sales rep /

Account: Navient Bank (formerly Salliemae Bank)

●Perform responsibilities of checking loan application to the perspective borrower and co-signer on

existing options for obtaining loans

●Perform responsibilities of checking loan Application documents for further processing

●Handle responsibilities of analyzing and verifying financial information like monthly financial

statements, management accounts and cash flow statements. Providing credit decisions and letter

needed by the customers account: Bluestem Brands Inc.

Designation: Collection Representative / SME

Duration: 2015-2016 Subject Matter Expert

●Lead roll outs or updates of policies and procedure of collections perspective

●Served as Training Support

●Shadow coaching & Root cause analysis

● Provided accurate and appropriate information to members and providers in response to inquiries.

●Addressed customer concerns timely and accurately.

● Assist members with material request and account updates.

Acquire Pacific Asia

1800 Bldg., Eastwood, Quezon City.

Duration: Feb 03, 2017-Present

November 26, 2012 –October 25, 2016

Designation: Admin Officer / Data Analyst

● Generating reports for Sales & Collections LOB

● Create and Manage Written Communications

Microsourcing

1880 Bldg., Eastwood, Quezon City.

Duration: November 19,2018-April 30,2020

Designation: Apprentice Trainer/ Quality Analyst

●Lead roll outs or updates of policies and procedure

●Coaching & Root cause analysis

●Evaluating and identifying key behaviors that drive sales and improve customer experience

●Creating Training Calendar plan

● Timing of different training sessions

●Choosing the relevant training methods

●Preparing the training materials and aids

●Conducting training sessions and together with certified trainer

●Evaluating the post training session

●Facilitating calibration/group sessions regarding our quality program.

●Evaluating calls and live monitoring

TRAINING ATTENDED

● Effective Business Correspondence

● Advance Excel

● Voice and Accent Neutralization

Education Background

AMA Meycauayan

Bachelor of Science in computer Science



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