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Sales Manager

Location:
Cainta, Pasig, Philippines
Salary:
75,000
Posted:
April 20, 2020

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Resume:

MA. ELENA L. TABOR

#** **** ****** ********-***** Village Sta. Lucia Pasig City

Mobile Numbers: +65-093*-*******/ +63-977*******

Email Add: adcvxk@r.postjobfree.com

adcvxk@r.postjobfree.com

Position Desire: Sales Manager/Retail Store Manager

OBJECTIVE:

To fully develop and utilize my skills, knowledge, and work experiences in your company.

EDUCATIONAL BACKGROUND

PRIMARY : GOTAMCO ELEMENTARY SCHOOL

(1984 -1990) Elementary Graduate

SECONDARY : LITTLE LAMBS LEARNING CENTER

(1990-1994) High School Graduate

TERTIARY : EMILIO AGUINALDO COLLEGE

(E.A.C. -LaSalle)

(1995-1999) B.S. Mass Communication

Major in Broadcasting – Graduate

OVERVIEW OF EXPERIENCE

Since year 2000 it has been more than 12 years in the field of Retail Management, Sales and Services. Current work concerns as a Retail Manager are the following:

●Composite Group of Companies Philippines. It’s a European Distribution Company of Imported Chocolates (Swiss Chocolates, Spanish Chocolates,Belgean Chocolates) were I’ve been a Sales Manager for Luzon, Visayas, Mindanao areas for about 9months. Handling all major Supermarkets, Department stores all over the Philippines such as Sm Supermarkets, SM Hyper Supermarkets, Robinsons Supermarkets, Robinsons Dept Store, Rustans Supermarkets, Shopwise Gaisano Supermarkets, Puregold Supermarket, Super 8, S & R, Waltermart, Ever Gotesco Supermarkets, South Supermarket, Phili Seven Corp, Ministop, Family Mart, etc.

●M1 Limited Singapore. It’s a Telecom Company which providing sales and services, employed as Customer Service Officer.

●Watson’s Personal Care PTE LTD. Singapore as a Retail Manager for 2 years. Retailer of health, beauty, personal care products (Retail Pharmacy).

●Prior to that I have been employed to Contempo Inc. for 3yrs as a National Sales Manager equivalent position to a Country Manager I have handled 180 sales staff with more than 50 outlets all over the Philippines with ensuring operating efficiency and sales growth. We are the licensing retailer and manufacturer of Hello Kitty, Batman Superman, Winnie the pooh, Looney Toons, and some Disney Characters, Children's wear.

●Prior to that I have also experience in cosmetics, perfumery, health and beauty products as a Store Manager in The Body Shop in the Philippines for about 2 yrs.

●Prior to that I have been Area Sales Manager in ADP Industries it’s a Distribution Company (FMCG) for about 3 yrs. handling several outlets around 150 Institutional Accounts.

●The very first job was in Globe telecom I work as a Customer Service Supervisor for 2 years. Handling sales and services in Business Center. One of the big Telecommunications Company in the Philippines.

WORK EXPERIENCES

April 2019 KALINISAN CHEMICALS CORPORATIONS

Up to Present

Position: Consumer Sales Head / Business Development Manager

DUTIES AND RESPONSIBILITIES

Manage strategic customer business relationships for the Specialty channel in assigned territory.

●Manage all broker business relationships – attain sales plans, achieve distribution objectives, develop and execute the channel strategic plan, set objectives, create and manage tactics to meet assigned objectives.

●Responsible for developing and implementing a comprehensive sales plan by customer.

●Conducts detailed analysis of business trends each brand to include: share, pricing, promotion levels, and trade class development; formulates specific action plans to address problems and maximize opportunities.

●Execute strategic sales process to generate sales opportunities - identify new sales opportunities and manage opportunities.

●Achieve sales plan, both volume and profit, within trade spending budget.

●Maximize merchandising visibility.

●Planning, forecasting and reporting - Responsible for assisting in setting revenue expectations, forecasting special packs and high volume opportunities, and reporting information, achievements, and issues.

●Build rapport with key buyers and senior management with the customer.

●Negotiate terms of business with customers/Key Account buyers to achieve win/win results that provide the basis for strong ongoing relationships and increased revenue.

●Develop and present quality presentations at Key Accounts Buyers

●Handling all Major Supermarkets and Department Store, Convenience Stores all over the Philippines such as SM Supermarkets, SM Department stores, Robinsons Supermarkets, Robinsons Department Stores, landmark, Rustan’s Supermarkets, Shopwise, Waltermart, Wellcome, Gaisano Supermarkets, South Supermarkets, Ever Supermarkets, Super8, Puregold, Unimart, Makati Supermarket, Landers, S & R, Sotres,711 Convenience Stores, Ministop Stores, FamilyMart, All days,

August 2014 COMPOSITE GROUP OF COMPANIES PHILIPPINES

August 2015

Position : Sales Manager

DUTIES AND RESPONSIBILITIES

●Setting up and ensuring all office systems and company policies are adhered to.

●Sales progressing deals to completion and dealing with difficult customers on behalf of team.

●Ensuring regular feedback is provided to vendors and all offers are relayed

●Pipeline control ( Geographic and Demographic control)

●Ensuring all written communication is appropriate, accurate and follows our standards

●Dealing with complaints as well as all corporate and repossession business

●Responsible for meeting Sales Target of the organization through effective planning and budgeting.

●Motivating team members towards a common objective and to explain lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best.

●Responsible for maintaining and improving relationships with the client.

●Ensure team is delivering desired results. Track their performances. Make sure each one is living up to the expectations of the organization. Ask them to submit a report of what all they have done throughout the week or month. The performers must be encouraged while the non-performers must be dealt with utmost patience and care.

●In charge major decisions making for team and act as a pillar of support for them and stand by their side at the hours of crisis.

●Coaching, training and developing the sales team.

●Carrying out quarterly and bi-annual appraisals for sales team

April 2013 M1 LIMITED PTE LTD SINGAPORE

April 2014

Position : Senior Customer Service Officer

DUTIES AND RESPONSIBILITIES

●To work for an organization to promote customer care.

●To work for an organization to help customers to resolve their queries.

●To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and -display a caring attitude.

●Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.

●To work for an organization to promote business.

●To answer to the queries of the customers in an ethical and informative way.

●To give appropriate and relevant information to the customers.

●To maintain a position of trust and responsibility by keeping all customer business confidential

●To update any requests made by the customers into the system to complete the task.

●Self-motivation to increase knowledge and skills by in-house trainings and seminars.

●Have complete knowledge of services rendered, and complete line of products, taking

Responsibility to stay update and ask for assistance to acquire latest developments.

●Answer confidently or find appropriate solutions to customerproblems and concerns.

●To initiate conversation to uncover customers' needs.

January 2011 WATSONS PERSONAL CARE STORES PTE LTD

January 2013 1 Coleman Street #8-07 The Adelphi Singapore 179803

Position : RETAIL SALES MANAGER:

DUTIES AND RESPONSIBILITIES

●Handling day to day operations, Daily Settlement of the Store

●Store lay out; Windows Display, Visual Merchandising

●Merchandising, Daily Settlement Store, and dealing to Customer Complaints and customer queries

●Implementing Weekly and Monthly Promotions

●Handling Manpower Scheduling.

●Supervise Management Staff and Sales Associates

●Implementing and maintaining the Standard Company policies and procedures.

●In charge in goods receiving’s and transfers of Goods to other branches as well as returns of Goods to Warehouse and to the Suppliers.

●Conducting Stock take, Cycle Count,

●Coaching Skills and Good Customer Service to the staff.

●Motivating Staff to be energetic effective and productive worker.

●Maintaining good high sales performance of The Store.

●In charged in administrative and clerical works.

●Maintaining Cleanliness and Orderliness in every dept.

December 2007 CONTEMPO INC. PHILIPPINES

December 2010 Licensing of Hello Kitty, Winnie the Pooh, Batman and Superman, Spiderman, Snoopy, Looney Toons (Children’s Wear) in all SM Department Store, Robinsons Dept. Store, Metro Gaisano, Waltermart, The Landmark Dept. Store, Gift Gate, Luzon Visayas, Mindanao.

14 Hillside Loop Blue Ridge Libis Quezon City Philippines

Position : NATIONAL SALES MANAGER

DUTIES AND RESPONSIBILITIES

●Handling Sales Operations, Sales Monitoring, Covering areas of LuzonVisaya’s, Mindanao, in all Major Department Store such as SM Dept. Store, Robinsons Dept. Store, The Landmark, and Gift Gate Inc.

●Responsible for Sales Forecast

●Plan, Develop and Implementing Strategy for Operational Management towards Sales Objectives with primary focus in productivity and efficiency among employees, decreasing the cost - relevant Areas of operation

●Implementing Marketing Strategy, Promotions and Advertising

●Hiring Employees and Appraisal

●Product Development, Product Research

●Visual Merchandising, Proper Displays,

●Monitor and ensure that the satellite offices in Luzon, Visayas, and Mindanao achieve key indicators Set by the management.

November 2005 THE BODY SHOP (JVS WORLD WIDE INC.)

November 2007 Perfumery, Cosmetics, Accessories

Suite308 3/F Ortigas Bldg. Ortigas Center Pasig City Philippines

Position : STORE MANAGER

DUTIES AND RESPONSIBILITIES

●Responsible for Over All Store Operations

●Responsible for Sales Forecast, Sales monitoring

●Responsible for Store merchandising products

●Handling Corporate Accounts

●Handling Customer Complaints

●Handling Telemarketing (Call out clients for Promotions and Sale Activities

●Responsible for Inventory, Cashiering functions, Accounting Bank –in Stock take

●Handling Manpower, Responsible to motivate the Staff to Reach the Monthly Sales Target.

●Executing Marketing Strategy, Paper Works

●Scheduling of Manpower

●Keeping Orderliness and Cleanliness by each dept.

August 2002 ADP INDUSTRIES INC. (FMCG)

October 2005 26Matalino St., G/F Eagle Court Condo Diliman Quezon City

Position : AREA SALES MANAGER

DUTIES AND RESPONSIBILITIES

●Responsible for Over All Store Operations

●Handling Major Accounts,Store visiting Store Merchandising Products by brands

●Responsible for Maintaining Existing Account

●Responsible for Developing New Accounts

●Follow ups, Booking, Events Coordinator

●Handling Product Presentation, Product Development, After Sales

●Responsible for Coverage Plan

●Conducting Business Review

●Responsible for Sales monitoring and Sales Forecast

January 2000 GLOBE TELECOM (Telecommunication Company)

July 2002 L/G Robison’s Metroeast Dela Paz Pasig City Philippines

Position : CUSTOMER SERVICE SUPERVISOR

DUTIES AND RESPONSIBILITIES

●Handling Customer Complaints, Billing Assistance

●Handing Fraud Investigation, Phone verifier Phone Configuration

●Follow-ups, Call out clients, Paper Works, Filling Records Encoding

●Responsible for product demo, Releasing Products

●Handling Reservation of Special Numbers, Roaming Coordinator

●Handling Sales and Service Assistance

PERSONAL DATA

CIVIL STATUS : Single

SEX : Female

NICK NAME : Elaine

HEIGHT : 5’3 Tall

CHARACTER REFERENCES : Available upon request



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