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Concierge, Server

Location:
Brooklyn, NY
Posted:
April 19, 2020

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Resume:

Cameron Morris

*** **** ******, ********, ** ****0

661-***-**** adcvmk@r.postjobfree.com

Californian with extraordinary politesse and cognitive creativity in search of opportunities and development in Restaurant Service, Retail Sales and Fashion Assistantship in New York City.

EDUCATION

California State University, Sacramento

School of World Languages and Literature

B.A., French. (Graduation 2017)

California State Polytechnic University, Pomona

School of International Business and Marketing

B.S., International Business (2013 - Not Completed) American River College

General Education (2010-2013)

EXPERIENCE

The Owl’s Head – Bay Ridge, NY

Bartender – 02/2020 - Currently Employed (Impacted by COVID-19)

The Owl’s Head is an intimate, rustic Bay Ridge gem specializing in natural wine, craft beer, and charcuterie.

Accurately served wine and beer offerings in a timely manner Carefully prepared charcuterie boards by hand and by slicer Remained knowledgeable about current offerings and parings Exhibit exceptional customer service leading to upsells Revel POS usage, attentive and accurate cash and card payment handling

Dyker Park Bagels – Brooklyn, NY

Counter Server/Cashier – 07/2019 - Currently Employed (Impacted by COVID-19)

Dyker Park Bagels is a South Brooklyn institution, serving high quality bagels and hot food for over 20 years. The Counter Server is one member of a unit of Servers independently serving customers from initial order taking to processing their transaction.

General outstanding customer service delivery

Remain focused and in footstep in a high volume restaurant environment Stocking, Inventory control, and Delivery intake

Effective, accurate, and punctual order taking and function Prepared hot and cold food on line, deli slicer, and using grill Barista, coffee and espresso drink preparation

Routine sanitation and stock refurbishment

Undergrind Café – Los Angeles, CA

Server, Barista - 03/2019 – 06/2019

Undergrind Café is a chic local café serving espresso drinks and flavored lattes, full service breakfast and lunch in Mid City Los Angeles.

Efficient and apt use of semi-automatic espresso machine, grinders, and blenders Accurate order-taking, cash handling, change delivery Tracking, receiving, stocking, and maintaining barista supplies, and FOH dry-inventory Timely and precise expediting of both food and drink, including packaging Exceptional communication with BOH when Expediting, and the Guests when Barista Management of food courier apps and tablets, troubleshooting and dealing with drivers Polishing glassware, silverware

Any General task/Additional measure that may arise

Federico Beauty Institute – Sacramento, CA

Manager, Café Federico -- 12/2017 – 03/2019

Café Federico is a restaurant serving students and staff of Federico Beauty Institute, and the general public. The Café Manager reports directly to the CFO, Joe Federico, including conference with the Head Chef. The Café Manager leads and supervises the Café Staff in maintaining the highest level of service and function. Accordingly, the Café Manager oversees daily functions and long-term operations, ensuring financial stability and profitability.

Café Federico profits increased 21% during my tenure (before raising prices). Exceptional food and customer service

Weekly ordering and inventory control

Schedule and interpersonal management

Formidable multi-level communication between higher and base level employees Supervising and developing cross functional employees Analytical and Organizational duties, archiving and cataloging, Excel Conflict resolution and shrewd decision making

General Administrative duties, etiquette in correspondence Daily cash balancing, distribution and depositing

Conducted complete menu refurbishment and inventory/price update of each individual item Line Cook as needed

Federico Beauty Institute – Sacramento, CA

Server, Cafe Federico -- 04/2017 – 12/2017

The position is a customer facing server position at Café Federico in a casual fast food cafeteria-style atmosphere. The position is service focused beginning with cashier duties and responsibilities coupled with detailed food handling and service, light food preparation, and barista station being the sole front space worker, working in tandem with the chef and cook in the kitchen. . Valid CA Food handlers card is required.

Processed cash and electronic payments

Ordered, Received and Verified inventory

POS (Square) competency

Barista, coffee drink preparation using semi automatic espresso machine Creating signature lattes

Preparation of cold foods, delicatessen, soups

Cleaning, sanitation, temperature control for hot/cold food Dishwashing in 3 sinks systems

Accurate and apt management of cash on hand

Effective use of multi-line phone

Productive time and self management

Responsible for training re: all front duties

Earle's – Los Angeles, CA

Counter Server, Cashier -- 01/2017 - 03/2017

The Server at Earle's is a customer facing position and first point of contact in the Earle's fast-casual restaurant atmosphere. The server is responsible for leading the front of house team by example in delivery of exceptional guest service to include accurate cash handling to delivering orders in a timely manner with ensured quality quantity and accuracy to light clerical and janitorial duties. ServSafe certification/CA Food handlers card is required. Welcomed guests, Saluted guests upon exit

POS (Clover) competency and ability to train others Inventory control

Ability to take orders and deliver accurate order to customer Accurate and effective time management

Accurate cash handling

Mentor and Train, and discipline employees

Exceptional customer service delivery

Sticky Gator Barbeque and Soul Food Company - Sacramento, Ca

Counter Server, Cashier -- 03/2016-01/2017

The Server at Sticky Gator is tasked with implementation of exceptional customer service and to lead by example in a fast-casual restaurant environment with tasks including greeting guests, accurate cash handling, food running/expediting, and sanitation to include bussing, dishwashing, and mopping.

*This restaurant is permanently closed as of 2017* ServSafe certification/CA Food handlers card is required. Maintained safety and regulatory compliance

Scheduling and labor control, Inventory control

Accurately handle cash and change resulting in balanced drawer Effective time management

Leadership and staff development

Exceptional customer service delivery

Greeting and guiding guests through unfamiliar ordering process Ability to dictate and receive accurate directions POS system knowledge and competency

Goldie’s Bookstore, Secrets Lingerie Boutique - Sacramento, Ca

Sales Associate -- 12/2015-03/2016

Working independently of Management, the Sales Associate works alone in the boutique and is responsible for all retail functions and operations including opening/closing duties, inventory procedures, clerical responsibilities, and maintaining store appearance and standards as assigned by management. Duties include, but are not limited to:

Greeting, staying attentive to the needs of the customers in store Loss Prevention responsibilities

Retained and displayed comprehensive product knowledge Consulted with variety of different customers in an Adult store atmosphere Train Customers on set up, operation, and maintenance of product Catalogued and maintained large DVD-movie inventory Accurately handle cash and credit transactions

Ensure balanced drawer, accurate cash on hand

Light clerical duties and janitorial tasks

Display ability to function through entire (graveyard) shift

Urban Outfitters, Inc. - Sacramento, Ca

Cashier, (Sales Associate) -- 06/2015-12/2015

The Cashier-focused Sales Associate is relegated Cashier duties and duties in the immediate area surrounding the cashwrap area, dealing face to face with guests and handling transactions solely. The Cashier is responsible for effective and efficient use of customer service skills to ensure friendly and professional point of sale with all guests, ensuring a return visit. In addition, the Cashier-Sales Associate is responsible for promoting Urban Outfitters’ product lines and upselling as well as troubleshooting any issue, problem, or complaint that may arise in store, online, or over the telephone. Greet all entering and guests, Salute all parting guests Handle all applicable aspects of customer service requests; refer guests to Management when necessary

Retain extensive knowledge of Urban Outfitters’ product and placement on sales floor Efficiently process sales transactions, with use of Point Of Sale, and Mobile POS systems Effective time management

Ensured correct balance of till at the beginning and end of each shift

American Apparel - Claremont, Ca

In-Store Visual Merchandiser -- 03/2013-06/2015

Answering to the Regional Lead Merchandiser, the In-Store Visual Merchandiser works independently in store, and confers with the Regional Lead in the conception and execution of visual displays in their retail environment. The In-Store Visual Merchandiser is charged with enhancing the American Apparel brand experience and drives sales through effective and creative visual communication. Following the ousting of the former Visual Merchandiser, I was promoted to In-Store Visual Merchandising Manager in addition to my junior management position at American Apparel.

*This, along with all other American Apparel Stores are permanently closed as of Q4 2016* Oversaw and implemented all in store visual presentation and merchandising Executed detail oriented, on-brand displays including both mannequins and dress forms Installed and removed window displays using aids including ladders, tools Maintained daily communication with Regional Merchandiser as to store updates Maintained displays for cleanliness, season-appropriateness, and placement Remained in accordance with standards and Visual Direction provided by Lead Merchandiser Displayed ability to retain accurate knowledge of current popular styles, fashion trends and their relation to the retail function to drive sales and visitorship.

American Apparel - Claremont, Ca

Keyholder, 01/2013-06/2015

American Apparel is an apparel brand based in Los Angeles that manufactures and retails fashionable basics. The Keyholder is a lower management position, which oversees sales associates and answers to the Store Manager. The Keyholder is tasked with all operational functions, including opening and closing the store, administering returns, exchanges, and store credit, setting sales goals, assigning task-based goals and more. A keyholder is the link between the management team and the sales associates, helping management to accomplish important tasks such as training associates, merchandising, and motivating employees on the sales floor to help exceed goals. Assigned daily, weekly tasks and goals to ensure effective time management of Associates Alongside the Stock Coordinator, performed opening and closing procedures Supervised employees to complete assigned tasks and achieve sales goals Ensured execution of daily fulfillment from Stock Associate Executed lead cashier responsibilities, performed returns Trained new employees at all levels

Maintained in compliance with all company standards Greeted every guest upon entry, saluted each guest at their depart Uniqlo - San Francisco, Ca

Cash Sales Associate - 06/2012-01/2013

Uniqlo is a Japanese apparel brand retailing inner and outerwear basics at large. I was hired as an Associate to open the first West Coast location, in San Francisco, California. Designated to a team of Cashiers, my principal focus was to display remarkable, extraordinary customer skills and procedures, of which we were trained on for 8 weeks prior to the grand opening. After said training, we also engaged in 4 weeks of receiving, merchandising and warehousing of all Uniqlo merchandise located in warehouses approximately 20 miles south of San Francisco.

Maintained strict brand and operational standards

Exceeded customer’s expectations with outstanding customer service Accurately handled cash, credit, and check transactions in high volume retail atmosphere Retained extensive product knowledge in order to provide in-depth product information Implemented and adhered to sophisticated cashier protocol, 7 Standard Phrases Utilized foreign language (French) skills, interpretation to aid tourists Maintained cleanliness of sales floor, cashwrap areas with frequent hourly cleaning assignments Black Bear Diner - Sacramento, Ca

Host, Expeditor -- 01/2010- 06/2012

Black Bear Diner is a full service restaurant serving American cuisine including steaks, hamburgers, and omelets. Each position answered to the Assistant Manager. The Host and Expo positions are responsible with providing and the best dining experience for guests. The Host and Expo must be able to multitask in a high volume, full service restaurant environment and maintain overall accuracy and efficiency in all dealings, which include: seating guests, ensuring hospitable dining environment, properly conveying the order, expediting the right food to the right guest in a timely manner. Greeting guest upon entry, saluted upon leaving

Maintained responsibility for overall hospitality, positive representation, and well-being of guests Accurately took orders from guests and promptly entered them Estimated wait-times, seated guests with urgency in a face-paced, high volume restaurant environment

Executed efficient and timely cleaning of tables/booths working with bussers Properly handled cashier duties when needed accepting all relevant forms of payment Displayed extensive knowledge of menu's and proper POS procedures SKILLS AND COMPETENCIES

Exceptional written and verbal communication, listening skills High energy and high level of focus, innovative thinker and problem solver Invaluable face-to-face customer service, sales, and food handling experience High interest in the arts to include fashion and style Computer Literate and Competent, (PC, Mac, Point Of Sale systems, and troubleshooting) Language skills, Spanish (intermediate) French (proficient) Easily Adaptable/Physically in-shape, needing no accommodation Well-mannered, attentive, friendly, versatile in nature REFERENCES

References from Dyker Park Bagels are

available upon request

Madeline Parker 213-***-****

Manger Front of House

Undergind Café

Suzanne Glanzrock 323-***-****

Manager Human Resources

Undergind Café

Jesus Mendoza 916-***-****

Head Chef

Café Federico

Joe Federico 916-***-****

Chief Financial Officer

Federico Beauty Institute

Kaila Wilde 916-***-****

General Manager

Lowbrau Bierhall (Former)

Julia Huerta 916-***-****

Chef

Lowbrau Bierhalle (Former)

Cary Earle 323-***-****

Owner, Executive Chef

Earle's Restaurant

Hildred Earle 323-***-****

General Manager

Earle's Restaurant

Rodney Ray 916-***-****

Executive Chef

Sticky Gator BBQ and Soul Food Company



Contact this candidate