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Manager Customer Service

Palatine, IL
April 20, 2020

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Jessica L. Theis 847-***-**** 647 N. Hawk St. Palatine, IL, 60067


Illinois State University-Normal, IL May 2020

Bachelor of Science Degree in Marketing IMC

Tau Sigma Honor Society

Current GPA: 3.6/4.0


William Rainey Harper College Palatine, IL

Pool Manager August 2018-Current

• Trained and developed skill set for newly certified lifeguards

• Managed customer service initiatives and activities

• Enforced and regulated facility rules and water safety

• Coordinated and managed weekly schedules for team

• Supervised and evaluated subordinates for their improvement Addolorata Villa Senior Living Community Wheeling, IL Marketing Intern July 2019-August 2019

• Produced reports to review cost of living statistics

• Created presentations to highlight the weekly program events

• Attended marketing meetings to propose potential promotional initiatives

• Served residents to ensure their satisfaction


Collegiate Softball Player-Harper College September 2016-May 2018

• One of five to receive the 2018 Scholastic Athlete Award

• Collaborated as a team and developed teamwork skills

• Developed time management skills and competitiveness as a student athlete American Marketing Association Normal, IL

Mentor August 2019-Present

• Assisted mentees on how to communicate in a professional manner

• Participated in role play exercises

• Prepared underclassmen for professional development VOLUNTEER EXPERIENCE

Palatine Park District Palatine, IL

Life Guard June 2015-August 2019

• Enforced rules, policies, and procedures amongst the pool community

• Attend weekly staff meetings and in-service trainings

• Obtained CPR certification and First-Aid knowledge Palatine Park District Palatine, IL

Basketball Coach October 2015-Feburary 2016

• Planned practices in advance to facilitate skill development

• Coordinated team meetings before and after training sessions

• Emphasized player development with enthusiasm and FUN SKILLS

• Microsoft Word, Microsoft Excel, Microsoft Power Point, Adobe Spark, Adobe XD, Adobe Illustrator and Photoshop

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