Ashley Brown

**** ******* ****• Glen Burnie, Maryland 21061 • 202-***-**** • adcuql@r.postjobfree.com

Skills

Knowledgeable, Proficient IT specialist

Experience working with VPN: working remote, Citrix, and Microsoft Authenticator

Software: Microsoft office (Excel, Word, PowerPoint, Outlook, and Access), Asset manager, ServiceNow, HP desktop, Adobe connect, Skype Business

Networking: Entry level TCP/IP, Network+ course

Hardware: General networking (running cables, troubleshooting connections, and activating ports),

Configuration of Android, iPhone, iPad, and Blackberry Enterprise, General computer builds and repairs, hardware installation and swaps

Certificates: ICAgile, YearUp graduate

Articulate communicator: skilled in written and oral communication, Ability to explain complex instructions in layman’s terms

Proven organization and management skills: able to handle multiple task, organize and lead meetings

Windows/MAC Operating Systems

Software Applications

Hardware Configuration

Hardware Installation

Management

Customer Service

Help Desk Support

Problem Analysis/Resolution

Experience

Exelon (BGE) Winsor, MD

IT analyst / Change Management June 2019-January 2020

Designed and facilitated weekly meetings with BGE employees in order to approve changes on devices for the upcoming week via Skype Business.

Provided assistance with creating new technical tickets within ticketing system in order to successfully submit changes.

Organized company metrics monthly to track productivity.

Managed changes that were made to servers, routers, and switches.

Provided technical support to all BGE employees

Update and track inventory in asset manager

Proficient in ServiceNow Software

Maintained 50+ asset manager/change tickets weekly

Year Up / Baltimore City Community College Baltimore, MD

Cyber Security Training January 2019- January 2020

Scheduling two meetings a week with my designated coach to construct an extensive plan and receive feedback to assist in meeting my weekly goals

Lead 6 Cyber Security Trainees daily over the course of 3 months to consolidate my team's knowledge and produced an exceptional group project

Participated in Career Development and Interpersonal Relations (CDIR) sessions twice weekly, in order to learn and develop hard and soft skills for a professional career

Installed hardware and software components

Bubbles hair salon Arlington, VA

Receptionist/customer service lead January 2015- January 2017

Performed customer service/administrative tasks. Greeted clients and responded to client concerns, acting as liaison between clients and stylists.

Answered telephones and scheduled appointments.

Managed client database, updating client contacts.

Evaluated client outstanding balances/ collected client payments

Silver Skewers Restaurant Waldorf, MD

Manager May 2009- June 2013

Conducted mandatory employee service training program for all customer-facing employees once during on boarding to ensure customer satisfaction

Placed and oversaw delivery of food, utensils and beverages once a week to ensure superior daily service

Prepared and signed checks for employees once a week to create an organized payroll method

Education

Anne Arundel Community College Arnold, MD

Cyber Security-Digital Forensics Present

Baltimore City Community College Baltimore, MD

Cyber Security Training January 2019- January 2020

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Enrolled in the Cyber Security Assurance track to prepare for a Cyber Security support role

Earning 17 college credits towards an associate degree in partnership with Baltimore Community College. Relevant courses include: Computer Information systems, Operating systems windows/Dos, Information Technology Security Systems, Information Technology Networking Systems, and Networking with TCP/IP

Volunteer Experience

Year Up Opportunity Breakfast Baltimore, MD

National Security Executive and professional Association (NSEPA) Arlington, VA

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