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Medical Customer Service

Location:
Burlington, ON, Canada
Posted:
April 18, 2020

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Resume:

Makiba Holder

Medical Laboratory Technician/ Assistant Bilingual Patient Coordinator

Milton, ON L9T 0E8

adcu5z@r.postjobfree.com

647-***-****

Qualified as a medical laboratory technician/assistant Registered with the College of Medical Laboratory Technologists of Ontario Highly motivated individual who has demonstrated critical thinking skills and commitment to upholding team goals and success Prioritizes duties effectively and uses excellent organizational skills to accomplish tasks efficiently Seeking to utilize knowledge of medical field to support patient care Bilingual English/French.

Work Experience

MLT

Alpha Laboratories

-

Waterdown, ON

October 2018 to Present

Preparation of blood work and electrocardiograms. Testing and preparing specimens for transport. Registration of new patients and delivery of test results to physicians.

Laboratory Technician

Prism Medical Ltd.

-

Mississauga, ON

April 2016 to April 2017

Testing patients for visual acuity and preparation for doctors treatments including injections, considering cataract and diabetes concerns.

Patient Care Assistant

SPECIAL NEEDS ASSOCIATION OF PEEL

-

Brampton, ON

March 2016 to July 2016

Provide recreational games and assist the severely handicapped patients in activities tailored to their needs.

Assist disabled participants on the lunchtime preparation and feeding.

Disinfecting the health room and facilities.

HEALTH CARE AID

A.G.T.A. Home Healthcare

-

Milton, ON

November 2015 to March 2016

Assist patients at home with daily living and monitoring medical condition as required.

ACCOUNTING CLERK

Office Team

-

Mississauga, ON

February 2015 to November 2015

Duties include invoicing, customer service and answering inquiries in French regarding equipment purchased.

Ensuring timely completion of Return Authorization Forms and providing test results to customers. General Office work as assigned.

Phlebotomist

Gamma Dynacare

-

Mississauga, ON

June 2014 to August 2014

300 Hours Internship - June - Aug 2014

• Duties included assisting lab technicians, preparation of blood work. I was responsible for all ECG's and urinalysis.

• Triage of patients and preparing specimens for transport as per guidelines. Aliquoting specimens and inventory.

Sales and Customer Service Representative Nature's Sunshine Products

May 2006 to Feb 2008

Communicated naturopathic product information to customers and discussed anticipated health benefits as outlined by naturopathic doctor's counsel.

Consulted with resident naturopath to discuss needs of each client and to support the implementation of the suggested treatment regime.

Developed excellent interpersonal skills; listened to medical concerns of clients and educated clients on product lines and services of naturopath available.

Accomplishments

• Awarded Employee of the Month and recognized by employer for strong customer service skills.

Sales and Customer Service Representative

Nature's Sunshine Products

-

Brampton, ON

May 2006 to February 2008

Communicated naturopathic product information to customers and discussed anticipated health benefits as outlined by naturopathic doctor’s counsel.

Consulted with resident naturopath to discuss needs of each client and to support the implementation of the suggested treatment regime.

Developed excellent interpersonal skills; listened to medical concerns of clients and educated clients on product lines and services of naturopath available.

Skills Used

Attention to detail, multitasking.

Marketing Representative

Ontario Lottery and Gaming Corporation

February 2001 to August 2006

Greeted guests in a friendly manner, organized large groups upon arrival and directed them to the appropriate venues.

Organized VIP and promotional events. Ensured that all client expectations were exceeded.

Created opportunities to interact with customers and identified solutions to complaints.

Administrative Support

Human Resources Quantum Management Services

January 1999 to October 2001

Greeted visitors and maintained a friendly, professional demeanor as the primary point of contact for job seekers and staff.

Scheduled applicants for pre-interview tests and for interviews with placement directors.

Filed documents for each job candidate in the appropriate folders and maintained the organization of folders and office workspace.

Administered computer and language tests, including French proficiency tests; reviewed and graded completed tests.

Accomplishments

• Created document outlining all general office duties for training purposes, including use of multiline telephone, opening/closing of workspace and securing petty cash.

Volunteer Work

Education

Diploma in Medical Laboratory Technician/ Assistant

Medix College

-

Brampton, ON

2013 to 2014

Certificate in Intramuscular Injection Certificate

Medix College

-

Brampton, ON

2013 to 2014

Diploma in Medical Office Assisting

PCDI

-

Toronto, ON

2013 to 2014

Diploma in Medical Transcription

Darnley Career Training Canada

-

Toronto, ON

2013 to 2014

Diploma in Human Resources Management Program

Ashworth College Professional Career Development Institute

Certificate in Business Writing

Algonquin College

Skills

Bilingual, Word/Excel/Outlook (10+ years), IV Insertion and Maintenance (1 year), Phlebotomy (5 years), Oscar/AbelMed/OHIP Billing (3 years), Transcription (1 year), Laboratory information system (2 years)

Certifications and Licenses

OSMT

Present

Certified Medical Laboratory Technician/Technologist

Groups

Halton Healthcare Patient Transport Dept. Volunteer Program

2015 to Present

Additional Information

Skills

Medical Laboratory

• Phlebotomy/Hematology

• Sanitation/Disinfection

• Urinalysis

• Interpreting patient charts and requisitions

• OHIP Billing

Bilingual / Word/Excel/ Outlook

Computer Software

• ABELMed Software Applications

• Corel Draw Software/Oscar

• Microsoft Outlook

• Microsoft Excel, Access, PowerPoint

• Microsoft Windows, Macintosh

Sales and Customer Service Representative Nature's Sunshine Products

May 2006 to Feb 2008

Communicated naturopathic product information to customers and discussed anticipated health benefits as outlined by naturopathic doctor's counsel.

Consulted with resident naturopath to discuss needs of each client and to support the implementation of the suggested treatment regime.

Developed excellent interpersonal skills; listened to medical concerns of clients and educated clients on product lines and services of naturopath available.

Accomplishments

• Awarded Employee of the Month and recognized by employer for strong customer service skills.

Marketing Representative Ontario Lottery and Gaming Corporation

Feb 2001 to Aug 2006

Greeted guests in a friendly manner, organized large groups upon arrival and directed them to the appropriate venues.

Organized VIP and promotional events. Ensured that all client expectations were exceeded.

Created opportunities to interact with customers and identified solutions to complaints.

Administrative Support, Human Resources Quantum Management Services

Jan 1999 to Oct 2001

Greeted visitors and maintained a friendly, professional demeanor as the primary point of contact for job seekers and staff.

Scheduled applicants for pre-interview tests and for interviews with placement directors.

Filed documents for each job candidate in the appropriate folders and maintained the organization of folders and office workspace.

Administered computer and language tests, including French proficiency tests; reviewed and graded completed tests.

Accomplishments

• Created document outlining all general office duties for training purposes, including use of multiline telephone, opening/closing of workspace and securing petty cash.



Contact this candidate