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Manager Customer Service

Location:
El Paso, TX
Salary:
55,000
Posted:
April 18, 2020

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Resume:

MANUEL RODRIGUEZ

Fort Worth, Texas ***** adcu5c@r.postjobfree.com 682-***-****

A strong, high energy bi-lingual leader in Distribution Management within Supply Chain. Able to engage at the Manager or Supervisor level in any organization. Transferable skills with strong knowledge of all processes and procedures of the supply chain. Proven talent for recognizing problems and providing quick solutions with sharp communication and organizational skills. Through excellent judgement, able to identify urgent situations and able to execute demanding schedules while serving vendors at a superb level of customer service.

Education/Training/Certifications

Frisco High School, Frisco, TX-High School Diploma

US Army, Columbia, SC

OSHA Forklift Certified-Train the Trainer

Skills

Shipping and Receiving HAZMAT Quality Control

BPCS/AS400/SAP Customer Service Forklift

CTPAT Inventory control management Training

WMS/Knapp JDE

Work Experience

Scentsy Family - Coppell, Texas

Shipping Supervisor Nov 2017-Current and Jan 2014-Oct 2014

Family owned and operated, Scentsy delivered high quality home sensory items. Managed a team of 90 employees. Daily focus on accuracy and speed of pick/pack and ship process.

Responsible for shipping floor workflow to ensure optimum service levels were met or exceeded.

Supervised all shipping activities ensuring timeliness, accuracy, and safety

Monitored shipping trucks to ensure they were fully loaded on time and communicated with shipping vendor regarding pickup information

Acted as a resource to other departments by providing strong customer service

Understood, performed, and trained all pertinent functions of all jobs within the shipping and receiving departments

Managed staff by selecting, orientating, training, coaching, counseling, monitoring attendance, and developing personal growth opportunities for employees

Worked with leadership to ensure execution of operational directives, including planning and strategy, to optimize efficiency for all involved

Allied Electronics-Fort Worth, TX

Warehouse Manager/Supervisor Sept 2016-Sept 2017

Managed a multi-million dollar electronics parts supplier with two teams of 150 employees with a focus on accuracy, completeness of orders and timeliness.

Managing the pick, pack and ship functions within the operations department, managed and executed a daily critical plan aligned with all departmental requirements of processing all customer orders. Achieved this through planning/organizing staff to ensure that all customer orders were executed correctly and on time.

Ensured that core goals were being achieved for safety, on time shipping, order accuracy and spend to budget.

Planned longer term staffing and packaging requirements to meet forecasted workload volumes.

Worked directly with Operations Management team and other business functions to ensure effective workflow is achieved.

Drove continuous improvements and personnel development through effective staff engagement, planning and process enhancements.

Provide strong leadership, motivation and clear communication of business goals and department requirements to the teams

Mother Parkers Tea & Coffee-Fort Worth, Texas

Warehouse Manager Oct 2014 - May 2016 and Sept 2003-Sept 2013

Managed a multi-million dollar coffee and tea shipping, delivery and inventory for large companies such as Wal-Mart, Dunkin Donuts, US Food Service and 7-11 (Southland Corp) with zero occurrences.

Responsible for ensuring the safety of all operators while using the forklifts and keeping them updated on the safety standards of the fork lift

Serves as a trouble shooter and problem solver with all the carriers during the 24-7 operations

Consult with freight sales representatives and traffic, consultants to negotiate the most cost effective freight charges

Performed the duties of any position in the warehouse to ensure objectives are accomplished in a timely manner

Monitored daily warehouse functions including order filling, checking, packing, truck loading, receiving, put away, cycle counting, replenishments, sanitation, and maintenance

Continually built a team atmosphere for all the warehouse shifts as well as employees that interact with the warehouse

Provided performance appraisals for constant training and development of distributions employees

Facilitated forklift certifications courses for the US facilities



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