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Employee Relations Manager, Human Resources Director/VP

San Antonio, TX
April 18, 2020

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Enrique G. Soto

**** ******** ****, *** *******, Texas 78245

Cell: 507-***-****

MANAGER – Human Resources

People Relations ~ Strategic Initiatives ~ Union Avoidance ~ Employee Relations ~ Employee Engagement and Communications

20+ year career in building the leaders, teams and organizational structures that have enhanced the revenue, profit and competitive position of large manufacturing and service-based US and International (US and Mexico) 500 fortune companies seeking an HR lead position. Positioned HR as a strategic and bilingual business HR generalist manager partner in optimizing people, process and technology to improve quality, efficiency and performance. Championed cutting edge programs in management development programs, industrial relations, succession planning, employee relations, high performance teams, team building, employee engagement, performance management, employee training matrix, compensation, and diversity and inclusion. Participated and collaborated as part of corporate teams in industrial relations projects, including union decertification campaigns, affirmative action audits, Employee 1800 hotline complaints, HR legal compliance, union negotiations (head negotiator), grievances procedures and arbitrations. Excellent as employee advocate and strong union avoidance experience. Championed corporate community relations projects activities and developed and founder member of the Hispanic company corporate association. Implemented several six sigma HR projects and redesigned roadmaps for the HR processes. Advanced senior HR experience and complement hands-on HR experience at a manufacturing plant, multi plant and regional and corporate HQs.


Coordinated successful defense to dismiss high-visibility $1.5 million illegal practices lawsuit arbitration. Banta/RRD.

Successfully resolved and managed the grievances procedure and minimized business impact by

reducing union grievances from 65 to 7 in two year’s lapse. Banta/RRD.

Chosen from ConAgra corporate labor relations to be part of a union successful decertification campaign in one of our manufacturing facilities in Longmont, Colorado. ConAgra Foods.

Selected from ConAgra corporate-diversity department as the male Latino image of the corporation. This diversity campaign printed my picture in diverse national magazines as Hispanic Business magazine, SER magazine, as well as in company displays for Latino conferences and food trade shows.

Performed National Community Relations Corporate activities as ConAgra Foods Latino Image Ambassador.

Chosen from ConAgra corporate-compliance to be a presenter for the annual AAP Human Resources conference about the St. James, MN plant engagement and diversity programs implemented, this leaded in the reduction of the employee turnover from 116% to 12% in a three year term and absenteeism rates.

Secured OFCCP acceptance audit for 2006-2007 Affirmative Action Plan for our plant location business segment. Increased diversity from 0% to 12% in a one year lapse exceeding 100% AAP goals. Banta/RRD.

Coached the senior leadership team and led initiatives to implement half-million dollar CI/Lean Manufacturing project. Developed and implemented comprehensive world class HR systems, policies and procedures.

Selected from Lee Hecht Harrison to be the project manager focal point for Texas for a Levies Strauss Inc. project and successfully closed 12 plants in Texas.

League of United Latin American Citizens. 2005 Cesar Chavez national leadership Award. Minnesota State Director for 7 years.

Successfully managed bicultural manufacturing work environments with union free and union facilities and with a group of 15 companies participated in an industrial union decertification in Reynosa, Mexico. Service manufacturing.

Managed US and Mexico single and multi plant operations with up to 4500 people with budgets in excess up to $250 thousand dolls. annually.

Southern Minnesota Initiative Foundation and Minnesota Fathers and Families Network Past Board member.

Directed and implemented HR transition activities for four major corporation acquisition projects. This includes merges, start ups, and downsize.


EXEL, INC./DHL Supply chain 2012 to 2017

Regional Human Resources Manager. Laredo, Texas. Corporate in Westerville, Ohio. Primary objective is to ensure consistent implementation and execution of the Human Resources agenda throughout the assigned campus/site(s) including: Partnering with the Area HR Director in contributing to the design and effective implementation of key H.R. initiatives across Americas. Partnering with Operations leadership as General Managers, Operations Directors, in identifying and effectively addressing the HR implications of changes that occur within the business. Responsible for multiple sites in the border McAllen, Laredo, San Antonio, and El Paso, Texas.

Successfully Started turn key operations for three sites McAllen, and San Antonio.

In three years turned around the Employee opinion Survey from 65 to 95 score in Laredo.

For two consecutive years obtained the Global DHL Diversity Award for McAllen.

Obtained the Texas Workforce Commission employer excellence award for the Laredo site in 2016.

Lee Hecht Harrison 2009 to 2012

Career Transition Consultant. McAllen, Texas. Corporate in Stamford, CT.

Provide career transition consulting and project management projects for outplacement 500 fortune corporations clients. Certified Senior Consultant, Executive Coach, Job Market Consultant and Trainer who delivers Career Continuation (Outplacement) training and counseling, Executive Coaching, Organizational Development Training, and Job Market Consulting (outreach to recruiters). Managed Career Resource Center in all areas of career exploration, education, training and staffing requirements.

Achieved and maintained the highest number of clients (averaged 50 a day) continually serviced in county.

Interfaced with community organizations and partners improving quality and effectiveness of client services.

Johnson Controls, Inc. 2009 to 2009

Manager, Human Resources. Reynosa Mexico, Pharr Texas. Corporate in Milwaukee WI.

Responsible as a member of the leadership management team to consult on people strategy development and execution within the Border Operations (Mexico and US) on 200 million dollar revenue for three business units. 900 employee union environment operation with three manufacturing plants and one distribution center in the US in a bicultural work environment. Major areas of responsibility included Company union first chair negotiator, talent acquisition, talent management, employee relations, union negotiations, grievance procedure resolution, legal, arbitrations, Salary Administration/Compensation, Succession Planning, Diversity & Inclusion, Communications, HR Planning, and other duties as necessary to ensure maximum effectiveness of the Human Resources function.

Successfully negotiated as a first chair the CBA in Dec 2009 below 1.5% of the budget for three years.

Redesigned and developed a compensation project that leveled the salaried employees with the market by reviewing and reclassifying the salary structure for all the business units and developing new job descriptions (20 people affected) and implementing recommendations as per salary survey and results on the reclassification and maintaining corporate policy and employee retention saving the company $85,000 dollars (ROI Project) in recruiting hiring and training new personnel.

Redesigned and reorganized the HR department and redistributed HR employee job functions

projects and responsibilities, as well as development and implementation of a world class HR

Strategy Business Plan for three years and HR timely processes and new communications


Utilized Voice of the Employee (VOE) to drive change and employee engagement.

Successfully developed for implementation Employee survey strategies project plan for 2010.

Banta Publications/RR Donnelley- 2006 –2009

Manager, Human Resources. Long Prairie, Minnesota. Corporate in Chicago, Ill.

Plant and corporate business units’ responsibility for HR operations lead serving 500 union employees and 150 salaried exempt and non exempt operations including HR service to corporate unit businesses in sales, customer service call center, distribution, and estimating in magazine manufacturing printing operations in Minnesota. Provide senior management, and employees HR consultative support in a team-driven environment. Contract negotiations and interpretation of two union bargains including third-step grievance resolution and arbitration (Teamsters Graphic communications locals 1B and 1M). Coaching and assisting field management in the development and execution of corrective action and developmental action plans and investigating, assessing and recommending resolutions to employee and industrial relations issues rose through various means, including company action lines and direct contact from field management or other business unit personnel operating in the Long Prairie facility.

Served as first chair negotiator and negotiated the collective bargain agreement at 2.5%, savings a 1% below the company budget for 3 years. and implemented the labor relations strategy for the contract administration.

Wrote and facilitated comprehensive competencies skills-based leadership development program.

Reduced the safety recordable rate from 8% to 2.3% in one year with a successfully safety program design in collaboration with the safety coordinator who reported to me.

Secured OFCCP acceptance audit for 2006-2007 Affirmative Action Plan for our plant location business segment. Increased diversity from 0% to 12% in a one year lapse exceeding AAP goals.

ConAgra Foods –Refrigerated Group a World Class Food Manufacturer; 2002 –2006

Human Resources Senior Manager – St. James, MN. Corporate in Downers Grove Ill and Omaha, NE

Responsible for employee relations, performance management, staffing, recruiting, payroll, benefits, and legal compliance. Managed 3 HR staff on this 750-non union employee 135 million annual revenue food manufacturing plant. Produced cold cuts deli meats with Butterball, Swift Eckrich, and Healthy Choice brands.

Implemented automated absentee point system program, turnover six sigma projects, managing change and reducing absenteeism in a 20% and turnover by 30%, saving the company $187,000 dollars.

Secured OFCCP acceptance audit for 2005-2006 Affirmative Action Plan for our plant location business segment.

Successfully managed with corporate relations senior management a decertification campaign in our Longmont Colorado plant in 2005.

Retained customers by ensuring that programs were 100% staffed and always on time.

Implemented the union free strategy employee relations plan and employee engagement process Implementation as well as open door complaint investigations and AAP compliance procedures and programs.

Bendix (Honeywell) Commercial Vehicle Systems a World Class Automotive Manufacturer 2001 to 2002

Human Resources Manager- Del Rio, Texas and Acuna, Mexico. Corporate in Elyria, Ohio.

Leadership responsibility for HR operations serving 1,450 employees union free facility with two-site international operations in Mexico and United States. Managed six HR professionals supporting 1,300 hourly manufacturing employees in two locations and one distribution warehouse logistics operations with a charging business of $150-$200 million in revenue. Led staff of two personnel managers, one training manager, one security manager (loss prevention), one human resources generalist, one payroll coordinator, and one human resources assistant. Total HR team was 32 employees including security guards. Key role on lead team to design and implement a full range Human Resources support.

Led HR transition activities for two major acquisition projects with Honeywell Inc. and Knorr-Bremse Group.

Obtained certification on six sigma green belt and taught TQM to mid-level managers throughout the border operations.

Strong union avoidance experience. Selected to join the corporate nationwide SWAT team, providing management training, positive employee relations, employee communications, problem identification and resolution.

Developed a six sigma project upon my certification in cost reduction of employee

transportation saving the company approximately $135,000 dollars per year.

Facilitated payroll quality and time-entry reengineering teams to consistently exceed 2% error



Lee Hecht Harrison, Career Transition Consultant/Project Manager. All US. 1996 to 2001

Border Quality Products Corporation. VP Human Resources. Pharr,TX/Rey.Mx. 1990 to 1996. Union first chair

Negotiator, CBA.

Service Manufacturing, Inc. Human Resources Director. Pharr, TX/Reynosa MX. 1989 to 1990. Union first chair

Negotiator, CBA.

Converse Inc. Human Resources Manager. Mission, TX/Reynosa, Mx.1987 to 1989. Union first second

Negotiator, CBA.

Johnson and Johnson. Organizational Development Manager. El Paso,TX/Juarez Mx.1981 to1987. Union second

Chair Negotiator, CBA.


THE UNIVERSITY OF TEXAS, El Paso, TX – Bachelor of Science.

THE UNIVERSITY OF TEXAS, El Paso, TX – MBA, one semester completed.


English-Spanish fluently.


CI / Lean Manufacturing / 6-Sigma / Process Improvement / ISO-9000 / HR Quality Audits/AAP audits.

Labor law and CBA negotiations.

Collective Bargaining strategy and techniques. (Influencing Union Presidents)

Zenger Miller / Achieve Global / Frontline Leadership / Talent Management / Supervisor Training.

Skills Based Development/High Performance teams/ 360 degrees.

Workplace Law / EEO / OFCCP / AAP / Title VII / FMLA / Union Avoidance / NLRA / ADA / ADEA/Sox Sarbanes Oxley. Project Management/ Consulting Skills/ ROI/HR Business Partner.

SPHR training completed.

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