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Business Analyst

Toronto, ON, Canada
April 18, 2020

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Anupama Krishnan

Business Analysis, Program Management, Market Research

647-***-**** – - LinkedIn Profile

Analyst with over 9 years of experience in areas of Business Analysis, Leading Teams, Project Management, Program Management, Market Research, Data Analysis, Process Implementation, Business Growth and Expansion, Report Creation, Documentation, Presentation, Requirements Gathering, Talent Analytics, Strategic Planning, Teamwork, Collaboration and Client Success. Passionate about using my strong organizational & communication skills, education and ability to work well with people of all levels of management to elicit maximum efficiency in the workplace.


Project Management

Process Management

Relationship Management

Program Management

Requirements Gathering

Microsoft PowerPoint

Reports & Presentations

Problem Solving

Microsoft Excel


Data Analysis

Microsoft Word


Lead Business Analyst: Hudson’s Bay Company, Jun 2019 – Nov 2019

Led the RPA IT Business Analysis Process

•Built and managed client relationships across global locations

•Managed key accounts and executed 6 projects in 5 months

•Identified and prioritized automation projects for business systems across the organization

•Translated and streamlined customer requirements into tangible deliverables for automation processes and workflows

•Spearheaded meetings with employees, leadership, clients and other stakeholders

•Conducted feasibility studies and requirement gathering workshops to ensure customer alignment with internal development teams

•Prepared documentation and workflows, analyzed data and created reports and presentations for clients and leadership

•Conceptualized and executed IT Employee Engagement initiative as lead Program Manager

•Executed HBC country-wide Employee Rewards & Recognition initiative as lead Program Manager

Staff Analyst: The Boeing Company, Mar 2017 – Jun 2019

•Responsible for day-to-day functional efficiency of the business unit

•Conducted market research and evaluated organizational best practices for identified issues

•Created and maintained data library that served as single source of reference for data collected and assembled from various sources

•Built high quality reports and dashboards for leadership that tracked employee data and addressed talent gaps, employee efficiencies and organizational effectiveness

•Developed, implemented and managed projects to assist with solutions to enhance productivity, employee engagement, organizational effectiveness and management best practices

•Developed and implemented onboarding program to ensure effective new employee integration

•Streamlined processes for training requirements, liaised and planned with Leaders and HR as Training Integrator for the business unit

•Provided ideas and support for town halls, conferences and other events

•Assisted in analyzing and tracking budgets and forecasts for teams within the business unit

•Streamlined and coordinated recruitment and onboarding processes for contract employees

•Created, coordinated and conducted Employee Engagement activities at business unit and country levels as lead Program Manager

Research and Consulting Analyst: Gartner (CEB), May 2014 – Oct 2016

•Managed Key Accounts and executed and delivered 150+ projects commissioned by Fortune 500 clients in 5+ industries worldwide

•Managed projects in areas of Talent Analysis, Strategic Workforce Planning, Talent Cost Optimization, Diversity and Inclusion Bench-Marking, Market/Business Growth & Expansion Analysis, Peer Company Bench-Marking and Location Analysis

•Mentored and led a team of 5 Research Specialists while ensuring timely and effective delivery of projects

•Conducted feasibility studies and requirement gathering workshops to resolve complex client issues

•Conducted extensive market research, studied market/competitor trends, analyzed large datasets, evaluated risks and provided insights to address client challenges

•Built complex reports and dashboards to assist clients with strategic decision making

•Organized and volunteered in Social Service activities and fund raising for Disaster Relief campaigns

Entrepreneur Artist: Avyaktha, Jun 2013 – May 2014

Avyaktha is a brand I created to promote my art. I have always been passionate about art and wanted to give entrepreneurship a try. I sell my art as paintings and am looking to diversify my portfolio of products in the foreseeable future. Avyaktha’s Facebook page can be found at

Business Analyst: Decathlon, Dec 2012 – Jun 2013

•Identified and prioritized software requirements for various functional units

•Conducted feasibility studies and requirement gathering workshops to address software inefficiencies

•Led Vendor meetings and assessed proposals for software upgrades

•Conducted market research and created documents and reports for leadership review

Business Analyst: Prayag Consulting, Jan 2012 – Nov 2012

•Conducted primary and secondary market research

•Handled Social Media accounts for clients

•Managed accounts to ensure client satisfaction and success

•Planned and managed events for clients

•Created documents and reports to address client challenges

Associate, Financial Risk Advisory: KPMG, Nov 2010 – Jul 2011

•Assisted in managing Whistle-Blowing Services: Investigated complaints filed by informants, prepared monthly client reports, conducted follow-up meetings and prepared proposals for clientele development

•Investigation: Part of a team investigating fraudulent activities of a particular project in a manufacturing company

Business Process Analyst: Schlumberger, Dec 2007 – Mar 2009

•Supported the Opportunity-to-Cash process, liaised with business segments to understand requirements and assisted in providing suitable solutions for the ongoing development of services in the domain area of Sales & Billing

•Monitored the Sales & Billing Process via ComCAT, FTL, Siebel CRM and Lawson

•Provided support to users of the applications for issues faced

•Liaised with employees across entire organization and at all levels of management, and with vendors for the development (revisions/upgrades) of the applications and websites

•Created reports for monthly objectives, created and maintained master data, prepared process documents and presented and actively participated in meetings


S.T.R.I.P.E.S Program Implementation: Hudson’s Bay Company

Employee Engagement: The Boeing Company

Organizational Effectiveness: The Boeing Company

Process Implementation: The Boeing Company


Certificate, Human Resources Management: Cornell University, USA

MSc, Accounting & Finance: Cardiff University, UK

BSc (Hons.), Accounting & Finance: Cardiff University, UK

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