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Social Media Customer Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
April 16, 2020

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Resume:

Syeda Mariah Mahmood

Date of Birth : **thFebruary 1991

Fathers Name : Late Syed Moinuddin Mahmood

Gender : Female

Nationality : Indian

Languages Known : English, Urdu, Hindi & Arabic

Present Address : Near Al Fahidi Metro, Al Mankhool, Dubai

E-mail Address : adctvn@r.postjobfree.com

Contact Number: +971-*********

+971********* (Whatsapp)

UAE Visa Status: Employment Visa

WORKING EXPERIENCE:

Customer Service Executive

Al Abeer Medical Centre, KSA (2010-2013)

Facilitating effective communication between customers and members the primary health care team.

Taking telephone appointment bookings and logging calls onto the system. Handling repeat prescriptions, checking name and addresses and then giving them to patients.

Greeting visitors and customers in a professional manner and then directing them.

Organizing and booking transport and interpreters for patients as required.

Liaising with members of the healthcare team in a confident and professional manner.

Heera Group

Sales & Marketing Associate, KSA (2014)

Sending out appointment and general correspondence letters and mails to clients.

Maintaining the accurate records of the clients.

Willing to undertake training as required to ensure the effective & efficient use of resources.

Always respecting the privacy, dignity, needs and beliefs of clients and colleagues.

Excellent telephone manner and able to liaise well at every levels.

Attending conferences and meetings.

Advice on company information.

Compile reports on overall customer satisfaction.

Travel Point HR Solutions

Sales & Processing Executive (2015)

Sound knowledge of the computer and internet.

Ability to deal with people in a caring, courteous and professional manner.

Filing and retrieving records and other paperwork.

Maintaining good rapport with customers and clients.

Regular follow up and updates from clients and customers.

Resolve customer complaints via phone, mail or social media.

Princess Esra Hospital

Billing Executive (2015-2017)

Logging and processing bills.

Place or cancel orders.

Assist with placement of orders, refunds and exchange.

Receive p Answering telephones and give information to callers, take messages or transfer calls to appropriate person.

Collecting payment from members during registrations.

Providing outstanding service to customers by assisting their queries.

Ensuring the details of the customers and their insurance policies properly updated.

ayment by cash, credit/debit cards or automatic debits.

Dr. Sirajudeen Medical Centre

Sr. Customer Service Executive (2018-2020)

EDUCATION QUALIFICATION and SUPPORTING SKILLS:

Senior School Certificate Examination CBSE (1stdivision)

- Commerce Stream.

Knowledge of Computer and relevant Software applications.

Knowledge of General administrative and Clerical procedures.

KEY COMPETENCIES:

Communication skills

Information collection and Management

Planning and Organizing

Attention to Detail

Customer Service Skills

Adaptability

Confidentiality

Administration

Counseling

Creativity

Leadership

Teamwork

Time Management

Problem Solving

Active Listening

COMPUTER SKILLS:

MS Word

MS Excel

MS Outlook

DECLARATION:

I hereby affirm that the details furnished above are true to the best of my knowledge and belief.

Place: Dubai Date:

Syeda Mariah Mahmood



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