Customer Service Sales
Resume:
Jose Muro
El Paso, TX *****, USA
Cell: 915-***-****
*****@***.**.***
Sales Manager / Plant Manager / Sr. Sales Executive Summary
Successful Sales Associate with 32+ years’ experience in Technical Productive Manufacturing, Sales and Management in the Container Corrugated Industry. Demonstrated success driving multimillion-dollar revenue growth in highly competitive markets. Solid track record securing key customers and increasing market share. Securing customer loyalty, and forging strong relationships with external business partners. In today’s highly competitive and fast-paced markets, organizations need strong and aggressive Sales Leadership to meet ever-changing business development goals. I am certain I can contribute this level of performance to your team and invite you to consider my qualifications and accomplishments.
Experience
PCA (Packaging Corporation of America), El Paso, TX. 2017 to Present Sales Representative
Responsible for the development of new business growth in the El Paso, New Mexico, Juarez Chih., and Chihuahua Chih. Markets.
• Ensure the highest levels of Customer Service and satisfaction.
• High level of responsiveness and follow-through. and implement new product offerings.
• Develop positive relationships with Senior-Level and local Management. Austin Foam Plastics, El Paso, TX. 2015 to 2017
Sr. Sales Executive
Responsible for the development of new business growth in the El Paso, New Mexico, Juarez Chih., and Chihuahua Chih. Markets. Grew sales by $1.2MM in the first month. Additional $1MM by the 6th month.
• Worked very close with Marketing team to produce the necessary Sales collateral for specific markets.
• Responsible for new product development, working closely with engineering personnel to design and implement viable product offerings.
• Developed positive relationships with Senior-Level and local Management. RockTenn Company, LLC / Smurfit Stone Container Corp., El Paso, TX. 2002 to 2014 Sales Associate
Ensured the highest levels of customer service and satisfaction. Acquired an expertise in customer service and "closing the sale". Developed close and personal relationships with clients to ensure customer loyalty and retention. Developed new accounts, generated growth and profitability, adapted to changing circumstances with innovative sales strategies.
• Managed an account base generating $23+ million in annual sales.
• Consistently developed strong, sustainable relationships with executive decision makers.
• High level of Customer Service, responsiveness and follow-through.
• Developed positive relationships with Senior-Level and local Management. Smurfit Stone Container Corporation, El Paso, TX 2000 to 2002 Customer Service Manager
Supervised and coordinated activities of workers engaged in customer service activities. Planned, prepared and devised work schedules, according to budgets and workloads.
• Instrumental in complete turnaround of under-performing customer service team. Set higher expectations and instituted individual team-member accountability, ultimately gaining customer trust and confidence.
• Managed communication between customer service and key internal departments to meet customer’s needs and expectations.
• Resolved customer concerns in a prompt, professional and courteous manner to support and increase sales and enhance the company's customer service image in the market place.
• Made recommendations to Management concerning staff and improvement of procedures, Container Graphics Corporation, El Paso, TX. 1986 to 2000 Production Employee / Production Supervisor / Plant Manager-Sales
• Manufactured cutting dies and printing plates for sheet plants and full line corrugator plants for 4 years.
• Managed direct manufacturing, production personnel and Sales functions from 1990 to 2000
• Increased sales by 75% by end of first year as plant Manager.
• Continuously qualified external suppliers to reduce cost and improve efficiency.
• Transferred overflow business to multi locations throughout the US. Education
University of Texas at El Paso, El Paso, TX
Business Management / Sales Courses
Skills
• Time Management
• Territory Management and Prospecting
• Team Building
• Team Leadership
• Supervision and Training
• Mentoring and Coaching
• Bilingual English/Spanish
• Operations Management
Honors
Top-Performance Achievement Award, Smurfit Stone Container Corporation, Williamsburg, VA, 2005 to 2007. Presidents Club member for driving multimillion-dollar annual revenue growth. Supplier of the year, Bristol Myers Squibb, Mexico City, MX, 2006. Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.
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