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Medical Receptionist/Front Desk

Location:
Salem, VA, 24153
Salary:
13.00
Posted:
April 16, 2020

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Resume:

Juanita R. Hart

* ****** *****

Salem, Va. *****

540-***-****

Experience

-Legal Assistant for the U. S. Government from October 15, 1975 until Retirement on September 30, 2016 The Office of Hearings and Appeals/SSA, Roanoke, Va. 24011.

-Duties

With multiple years of experience in an office setting; telephone and front desk reception; customer service; filing; record keeping, legal skills, pre/post development, scheduling hearings monthly for judge’s; establishing and organizing files for HIB cases; monitoring calendars; meeting deadlines; strong ability in problem solving with employees; documenting actions; preparing hearings; data entry; and setting in on the hearing while taking notes, prioritizing daily duties and inputting information into the database and confirming case status with attorneys and judges.

The management and supervisory skills in which I received at Arnold Burton School assist me in performing my legal duties to the best of my abilities. Within the office I am able to assist situations before they get to the point of being out of control. When you work with women this will happen and I have defused a few situations and had to call upper management to step in.

-VAMC Salem Medical Hospital 1970 The Blvd. Salem, Va. 24153

-Duties

As a Medical Receptionist working in a medical facility performing administrative and support functions as a member of a medical care team. Sometimes referred to as secretary, most secretaries are found in the various units, wings, or floors of hospitals. I work alongside a medical team of doctors, nurses, social workers, consulting physicians, and anyone else of interest.

As the first person that an admission person sees when entering a ward, I am responsible for their wellbeing along with the staff of nurses and doctors. We maintaining the front office space, customer service skills, light bookkeeping for keeping timecards, data entry, filling out forms according to office procedure, making follow up appointments, operating and maintaining office equipment, such as copiers and fax machines, and transferring telephone calls. While obtaining information from doctor’s and staff and giving information to the appropriate person of interest. When I answer the telephone, I am required to provide basic information to vendors, clients or prospective clients. As a secretary I collect and distribute mail. I also arrange for the pickup and delivery of packages and other items for the office staff. When doctors are ready to discharge patient, I prepare the paperwork and arrange with family to pick up patients.

I have also worked in the VAMC Pharmacy as a tech., and as a clerk, multiple wards MICU, SICU, SDU, Pulmonary Department, in the hospital, and the Chief, of Neurology, Chief, of Surgery, the Operating Department as a Medical Clerk. Data is input on a daily basis for the Chief of Staff to review.

-Generation Solution (part-time) after retirement caring for the elderly from October 2018 to present.

-Duties

While working with the elderly I provide love, care, support and companionship to them. Some primary functions include planning and preparing meals, taking blood sugar and giving their shots, personal care, light housekeeping, managing medications and at times running errands. Also scheduling social activities, games, lunch, picnics, starting a garden, shopping and making sure that their homes are clutter free. I make sure that we have general information on hand for emergencies.

I am provided with multiple classes for Alzheimer Disease, Medical, Aging, Brain Damaged, etc., for inhouse in order to provide professional care and support to the clients. Our classes allow us to perform current care giving to patients. The only way to keep up on care giving is to continue classes with training.

Professional Summary

I am a successful Legal Assistant, Medical Secretary/Receptionist while working for the US Government at the VAMC Salem, VA., from October 1975 until September 2016.

Also working as a caregiver, I would list the following: I am extremely Supportive, Helpful, Loving, and a Responsible, Good Natured, and Friendly Qualified Individual. There can be stressful situation at times so you should be able to handle stress as well and know how to calm your patient when needed. The one thing that all caregivers need to be is flexible due to our cliental. Some patients are under the League of Aging and others are private. I treat all my patients the same. This position helps you feel good about yourself as a person. Deep in your heart.

Education

Graduate Jefferson High School 1972; Virginia Western Community College Classes – Math, English (9 credits), Human Resources, Psychology (9 credits), Human Relations, Government, History, Business Law, Medical Terminology classes with the VAMC; Secretary Science Degree thru Virginia Western Community College by the VAMC.

ICS – Philadelphia, PA – on line classes for the paralegal program

Arnold Burton Adult Education Salem, Virginia – Shorthand and Speedwriting classes, and Management and Supervisory classes with Mr. Duffey

Skills

Communication Skills Computer Skills CS Skills People Skills Time Management Skills Leadership/Management Skills Supervisory Skills Outgoing/Friendly Personality Data Entry Punctual

Teamwork Typing 65 to 75 wpm Adaptability

Critical Thinking Paperless files (scanning) Scanning Medicals

Shorthand and speedwriting (72 wpm) have not been used since 2008

* Employee Information Position Information SSA Training Courses

SSA TRAINING COURSES # COURSE TITLE - BEGINS DATES AND END DATES PLUS HOURS

1 2014 NO FEAR ACT TRAINING 12/10/2014 12/10/2014 8

2 ANTI-FRAUD OVERVIEW TRAINING 2014 10/16/2014 10/16/2014 8

3 2014 INFORMATION SECURITY AWARENESS TRAINING FOR S 8/7/2014 8/7/2014 8

4 2014 INFORMATION SECURITY AWARENESS TRAINING FOR S 7/17/2014 7/17/2014 4

5 UNCONSCIOUS BIAS PART 2 6/2/2014 6/2/2014 8

6 UNCONSCIOUS BIAS PART 1 6/2/2014 6/12/2014 8

7 LA/SCT SUPPLEMENTAL TRAINING - EBP/MDF (2014) 3/13/2014 3/13/2014 8

8 INCLUSION 9/11/2013 9/11/2013 8

9 DIVERSITY 9/11/2013 9/11/2013 8

10 RECORDS MANAGEMENT TRAINING FOR ALL SSA EMPLOYEES 7/29/2013 9/10/2013 1

11 NO FEAR ACT 2012 CERTIFICATION 12/6/2012 12/6/2012 4

12 NO FEAR ACT 2012 12/6/2012 12/6/2012 8

13 HEALTH IT PRODUCTION AND USER TRIGGER 8/3/2012 8/3/2012 4

14 ACHIEVING BALANCE AND LETTING GO OF STRESS 7/19/2012 7/19/2012 8

15 PRE/POST DEVELOPMENT 7/2/2012 9/28/2012 8

16 FEE AGREEMENTS, FEE PETITIONS 5/10/2012 5/10/2012 8

17 PRE/POST DEVELOPMENT 4/17/2012 4/17/2012 2

18 HIT MER TRAINING 1/1/2012 1/1/2012 4

19 EBP/MANAGING WORK-UP CASES 10/14/2011 10/14/2011 4

20 EBP/FRONT DESK RECEPTIONIST UPDATES 10/7/2011 10/7/2011 4

21 QUERY TRAINING 4/4/2011 4/4/2011 4

22 ELECTRONIC BUSINESS PROCESS TRAINING 4/19/2010 4/23/2010 40

23 ORGANIZATIONAL SKILLS: TIME MANAGEMENT 11/14/2008 11/14/2008 8

24 FIRST AID/CPR/AED PROGRAM 7/18/2007 7/18/2007 8

25 BUILDING EFFECTIVE COMMUNITY SUPERVISORY SERIES 8/27/2006 12/22/2006 90

26 DIGITAL RECORDING 2/22/2006 2/22/2006 8

SSA AWARDS AWARD AMOUNT GROUP / INDIVIDUAL AWARD DATE

INDIVIDUAL CASH AWARD NRB $200.00 INDIV 5/25.2016

INDIVIDUAL CASH AWARD NRB $200.00 INDIV 4/23/2015

ON THE SPOT $200.00 INDIV $450.00 6/20/2014

PERFORMANCE AWARD (ROC) $475.00 INDIV 7/9/2012

INDIVIDUAL CASH AWARD NRB $300.00 INDIV 8/30/2011

INDIVIDUAL CASH AWARD NRB $600.00 INDIV 5/6/2010

EXEMPLARY CONTRIBUTION OR SERVICE AWARD (ECSA) $525.00 INDIV 6/21/2009

EXEMPLARY CONTRIBUTION OR SERVICE AWARD (ECSA) $400.00 INDIV 9/5/2008

ON-THE-SPOT $200.00 INDIV 5/9/2005

ON-THE-SPOT $200.00 INDIV 8/23/2004

ON-THE-SPOT $200.00 INDIV 5/30/2004

ON-THE-SPOT $620.00 INDIV 8/28/2003

ON-THE-SPOT $200.00 INDIV 8/27/2003

ON-THE-SPOT $200.00 INDIV 6/11/2003

Reference

Diana C. Nicoli – Supervisor – 540-***-****

Judi L. Rice – Friend – 540-***-****

Cover Letter

Juanita Hart - 8 Upland Drive - Salem, VA 24153 - 540-***-**** ©

In response to your recent ad for Receptionist Medical Facilities of America, Inc. Roanoke, VA. I am interested in working part-time and in an office environment. I am interested in working 6 hours Monday – Thursday and 4 to 5 hours on Friday if possible. This position motivates my interest. I enjoy speaking with people and I have customer service experience. With the Essential Functions listed at this point I do feel that I am able to perform these job duties with a little on the job direction.

My personality is extremely friendly, outgoing and I have an abundance of patience.

I began my career working with the government in Arlington, Va. I continued my education around each government position while working and I was able to move within the government surroundings without taking a break from one position to the other.

In my most recent government position as a Legal Assistant I had the opportunity to worked with multiple judge(s); attorney(s); medical doctor(s); vocational expert(s); client(s); team-mates; congressmen; unrepresentative(s) of interest.

While continuing with the position of Legal Assistant I was able to Keep cases organized while establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database; confirming case status with the attorney. I also worked with Judge Habermann on the HIA and HIB Medicare cases for two years on settlement disputes. This is where Judge Habermann and I would get the cases reviewed and set up a hearing with the representatives and hold a hearing and come to a just and final decision.

I assisted in maintaining contact with people involved in the cases; preparing and forwarding summonses and subpoenas when needed; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsels and generating status reports.

Maintaining disability cases by preparing summaries for judges to review prior to holding a hearing. Preparing materials for conferences; and pleadings; monitoring and obtaining discovery responses; organizing materials for team case review.

As a Medical Receptionist I would perform administrative duties. Just as covering many areas of work to assist the VAMC Hospital setting such as appointment making, filing, ordering lab work., making files for new admissions, record keeping, managing and distributing mail and maintaining files within an office environment. I am able to organize daily duties along with prioritizing work under pressure. This generally includes answering phones and all other duties assigned. We had supervisors who take care of drafting all letters and memos for the judges.

As a caregiver I provide love, care, support and companionship to them. Some primary functions include planning and preparing meals, taking blood sugar and giving their shots, personal care, light housekeeping, managing medications and at times running errands. Also scheduling social activities, games, lunch, picnics, starting a garden, shopping and making sure that their homes are clutter free. I make sure that we have general information on hand for emergencies.

Please call as soon as you have had an opportunity to review my experience and level of professionalism to know that I will enhance your organization’s character.

I work at present and would have to give two weeks’ notice.

Thank you so much for your time and consideration.

Juanita R. Hart



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