JAMES MILEY

PROJECT MANAGER

adcsfs@r.postjobfree.com

610-***-****

West Chester, Pennsylvania

SUMMARY

Solutions-oriented professional who excels at managing projects (PMP), collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients.

Motivated achiever with thirty years of significant, progressive experience in information-technology.

Experienced project manager who has successfully led large project teams of 10+ people from requirements-gathering through to implementation and support.

Solid communicator with exceptional team-building skills.

Strong problem-solver who can assist team members with issues.

Project Management, Strategic/Tactical Consulting, Application Management, Vendor Management, Stakeholder Management, Performance Management

Experienced with Excel, Word, Project, PowerPoint, SharePoint

Developed Change Management and Issue tracking in SharePoint

TECHNICAL COMPETENCIES

VersionOne, MS Word, MS Excel, MS SharePoint, MS Project, MS Access, MS SQL Server, Crystal Reports, Visio, Hyperion Enterprise, Oracle Hyperion Financial Management (HFM), Oracle Hyperion Financial Data Quality Management (FDM), ITIL Foundation (cert), PMP (cert)#2309630

EMPLOYMENT HISTORY

Pivot Point Consulting

Senior Project Manager

Ancillary Systems

Radiology – Radimetrics, MagView

Home Infusion - CareTend

Feb 2020 – Apr-2020

Project Manager at Lancaster General Hospital (PMO). Responsible for managing Scope development, project plan development/execution, stakeholder management, communications, status. Assignment contract cut due to Covid-19 business interruption.

oMagView Upgrade – App and SQL upgrade

oRadimetrics – Expanding Dose Tracking

oCPR+ upgrade to CareTend – Home Infusion system

e4 Services

Senior Project Manager

EMRs

Cerner – Soarian and Millennium

Ancillary Systems

Lab – Sunquest – manage upgrades and testing with EMR

Cardiology – Muse – manage upgrades and testing with EMR

Radiology – CareStream– manage testing with EMR

Respiratory and PT/OT – Medilinks - manage upgrades and testing with EMR

Dietary – CBORD - manage testing with EMR

August 2015 – Feb 2020

Project Manager at Westchester Medical Center, Valhalla, NY, for a Cerner Millennium Clinicals implementation – Nov 2019-Feb 2020. Emergency Medicine, Supply Chain, Perioperative, and Radiology work streams.

oAgile methodology. Manage issues, risks, stakeholders, escalations, status reporting and meeting management.

Project Manager for Soarian Clinicals implementation at Winthrop Hospital, Mineola NY, during a Big Bang implementation of Soarian Clinicals and Financials at Winthrop Hospital, Mineola NY, Aug 2015 – Aug 2016. Manage project schedules, resources, meeting management, Go Live event planning and execution.

oCoordinated regular cross functional meetings with IT, clinical, and rev cycle teams to review process and policy changes.

oProject Manager - Post Go-Live optimization and change management for Clinicals, Revenue Cycle, LAB IS, and Pharmacy (2016-2019) at Winthrop Hospital, Mineola NY.

oSupport Legacy Cerner applications 2019 (manage upgrades and service packs for Soarian Clinicals and Financials) as hospital approaches Epic implementation.

oFacilitate communications with vendors for implementations and upgrades of applications.

oDevelop SharePoint database to track all open clinical and rev cycle issues.

oTrack all Changes and manage Change Control in SharePoint database.

oLead Winthrop and NYU Pharmacy teams to consolidate formulary and prepare process changes prior to the Epic integration with NYU.

Experis

Project Manager

Feb 2015 – Aug 2015

Assignment: JPM Chase - Contractor from Experis Wilmington, Delaware

Gaining a deep understanding of the “as-is” business process and principal pain points by interviewing Business Partners

Coordinating all principal tasks to be completed by Business and Technology partners throughout the project lifecycle:

oCoordinating and leading regular meetings with Process Owners (SMEs) to translate business needs into requirements (documentation) that can be understood by application development teams.

oPartnering with delivery partners to review and revise the “to-be” process automation solutions

oEscalating issues and roadblocks to managers and stakeholders as needed

oExecuting change management and enhancement delivery for all solutions

Aria Systems, Inc.

Project Manager – Product Implementation

Jun 2014 – Nov 2014

Single point of contact for all assigned projects with responsibility for project deliverables, goals, and quality.

Develop Professional Services processes for recurring billing SaaS application.

Siemens Healthcare

Project Manager – Product Implementation

EMRs

Cerner – Soarian

Aug 2011 – Jun 2014

Lead project teams in implementation and Go Live of Soarian Clinicals application (Team size 4- 8 consultants)

Manage relationship and communication with customer.

Possess excellent diplomacy and negotiation skills.

Successful use of project management methodologies, best practices, and processes.

Responsible for ensuring successful execution of the defined project scope

Create and manage Project Plans

Manage and tracking of project financials

Provide concise project related reporting to appropriate audiences

Manage requirements and deliveries of all phases (design, build, test, conversions, training, Go-Live)

Strong MS Project and Excel skills

Projects

“Big Bang” Live at Southampton Hospital on 19 Soarian Applications, Southampton, NY

2012 - 2014 - Project Manager for Big Bang Clinical Live - Applications include: Soarian CPOE, Orders, Nursing Documentation, Radiology, MAK, Plan of Care, Critical Care, AIS, SCS, HIM/EDM, Healthcare Intelligence, Workflows, Custom Reporting, SIA. Successful live event, March 2014.

Soarian Clinicals at Peconic Bay Medical Center, Riverhead, NY

2012 – Nursing Documentation. Successful live event.

2013 – CPOE, Plan of Care. Successful live event.

Mars Inc.

Application Support Lead – Corporate Systems at Mars

Jan 2009 – Aug 2011

Hyperion Financial Management Administrator for a global implementation of HFM for Legal Reporting.

Manage a team of 4 support and development resources.

Application Support Lead – Global Systems Management at Mars

Aug 2007 – Dec 2008

Operational Lead in North America supporting RADAR - the recipe management system for Pet, Snack and Food segments at Mars Inc.

ActiveStrategy

Project Manager

Apr 2002 – Aug 2007

Managed a 4 person implementation team for performance management/analytics consulting and software

Developed plans for software installation, training, and deployment of web based enterprise performance management system for Fortune 500 clients

Supported Clients from the following Industries: Space and Technology, Healthcare, County and Local Government, Customer Management, Billing & HR Services, Semiconductors, Finance, Beverage, Pharmaceutical, and Pharmacy Services

Strategic Staffing Solutions

Project Manager / Analyst (contractor) at the Vanguard Group

July 1997 – Dec 2001

Technical Leader for evaluation of web based front end to mainframe mutual fund accounting package SunGard Invest One / Apollo. Analyzed and evaluated client needs. Interfaced with internal operations, external vendors, and systems departments.

Team Leader for develop and support of “Dashboard” to report Six Sigma process controls for each business unit. Coordinated business requirements from individual business units to calculate metrics to display in the Dashboard.

Delivered PeopleSoft (7.5) Project Accounting module to Corporate Accounting.

SAP America, Newtown Square, PA

Information Technology Support Manger

1996 – 1997

Managed End-user Support Group, 12 employees, for SAP Northeast Region.

Responsibilities included end-user support for over 800 employees and three training centers

Managed migration from OS/2 to NT servers. Conducted annual performance reviews and promotions of staff.

The Vanguard Group of Investment Companies, Inc., Malvern, PA

1985 – 1996

Systems Support Manager – Western Office, Phoenix, AZ 1994 – 1996

Managed on site installation and support of all LAN/WAN servers, and workstations for startup and ongoing operations of Vanguard’s Western Office (Phoenix, AZ)

Managed 3 people to support the site. Responsibilities included: Personal development and management of support staff; developed business expansion for Phoenix to add additional Business Units. Conducted annual reviews and promotions of staff.

Sr. Network Analyst – Telecommunications 1992 - 1994

Supported LAN and WAN connectivity and Cisco routers

Managed technical feasibility project to allow employees to “work-at-home”

PC/LAN Senior Analyst – PC/LAN Support Group 1990 - 1992

LAN planning, installation and support for enterprise LANs, and enterprise servers (Microsoft and OS/2)

Operating system installation and software distribution over-the-network for 2,000 nodes

LAN Administrator – Private Label Group 1988 - 1990

Researched, evaluated, installed and supported of the first company LAN

Ensured the integrity of departmental data and LAN security

Mentored employees to improve PC and Mainframe application skills

Staff Accountant – Private Label Group 1985 - 1988

Daily valuation of mutual funds, trade settlements, and bank reconciliation

Prepared financial statements

Migration of accounting data from ledger paper to spreadsheets

Sands Hotel and Casino, Atlantic City, NJ

Financial Analyst

1984 – 1985

Budget preparation and analysis, daily reconciliation of company investments, monthly performance reports

PC analysis of player rating system, special event cost analysis, and weekly slot/table game reports

EDUCATION AND CERTIFICATIONS

SAINT JOSEPH’S UNIVERSITY, PHILADELPHIA, PA

Bachelor of Science in Finance 1984

ITIL Foundation (Cert)

PMP (Cert)

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