*** ********* ********* *** **

New York, NY *****

T 808-***-****

adcs0g@r.postjobfree.com

LinkedIn

KEITH KRAUGHTO

PROFILE

Uniquely qualified to serve as property manager, operations/facilities professional, construction project manager, of a residential or commercial property or group of properties. Licensed Real Estate Sales Professional with a proven history of results including asset preservation, budget performance, industry compliance, and effective communication and leadership skills. Extensive project leadership experience to drive the planning and management of risks, priorities and contingencies. Ability to be neutral/ independent while providing strong credible challenges where necessary. Strong reputation of integrity, accuracy, consistency, strategic vision and detail. Qualified to oversee challenging, complex assets (top NOI drivers, mixed-use, and/or multi-site), accountability for all aspects of property operations including financial performance, resident satisfaction and retention, supervising an engaged and productive team. EXPERIENCE

Media Center Operations, Facilities and Project Management - Volunteer SONY Open in Hawaii (PGA) / LOTTE Championship Hawaii (LPGA) December / April 2017 – 2020 Ensure construction, set-up and furnishing of the Media Centers at each event; oversee facilities installations and testing including electrical, HVAC, WiFi, printers, copiers, telephones, audio visual equipment, and integration with TV, radio, reporters, tour officials, sound and transcription engineers. Project Manager responsible for press conferences, interview transcriptions, player/agent/sponsor/PGA Official/reporter/TV/Radio relationship management.

Managing Director of Development and Capital Projects Consultant Brooklyn Music School February 2019 – November 2019 – Brooklyn, NY Advised on new construction, renovation and addition to existing facilities. Oversight of program development, city and state grant funding, site selection, pre-construction planning, budgeting, scheduling, programming, architectural/engineering/construction team (A/E/C team), design and construction management, furniture/fixtures and equipment procurement and installation (FF&E), move coordination, and risk management. Developed a Strategic Plan to increase fundraising capacity through a systematic and sustainable development program. Updated the Capital Campaign Strategy to raise $20 million to support new facility construction, renovation of the existing BMS Playhouse, and creation of an operating endowment. Participated in negotiations with Gotham Development on a proposed Capital project; presented to and lobbied City Council members, Department of Cultural Affairs, and NY State Department of the Culture and the Arts to secure $2+ million in capital project support by way of Council discretionary funding, capital grants, matching funds, Borough President and Mayoral budgetary allocations. Created and implemented an organization-wide, shared customer relationship management database (CRM) to build and enhance relationships, track capital, grant and other fundraising initiatives, increase enrollment, manage expenses, and to grow the base of support from corporate, government, parent, and other individuals. Director of Development – YMA Fashion Scholarship Fund September 2017 – December 2018 – New York, NY

Led a deadline-driven development team with entrepreneurial, forward-thinking momentum to advance relationships with current and prospective high net-worth individuals, corporate and foundation partners through a proactive process of identifying, cultivating, and managing all aspects of expanding philanthropic and other support.

Prioritized the creation of incremental revenue for donations through totally immersive outreach, cultivation and solicitation; coached, strategized and supported board with asks including coaching up their elevator pitches. Personally closed donations and sponsorships of $1million. Authored and implemented planned giving, endowment and foundation strategic plans; including the identification of prospective grant makers and researching opportunities for making meaningful connections via our board, arranging introductions, creating LOIs, RFPs, pitches and proposals. Developed, maintained, and supported a strong voluntary leadership board; leveraged board involvement with strategic direction for ongoing financial support; cultivated board and partner relationships to drive new and ongoing financial support.

Operations, Facilities and Training Manager - Levain Bakery March 2017 – August 2017 – New York, NY

Modeled and directed employees to ensure customer service standards were met including training, supervision and appraisal; educated team members on appropriate Department of Health (DOH) standards and oversaw DOH inspections; ensured all kitchen equipment, refrigeration units, ice and barista machines were in excellent working order; managed inventory, controlled retail supply expenses; updated store schedule to optimize allocated hours and to meet retail goals. Regularly conducted risk management assessments, made recommendations.

Created opportunities to decrease wait times, optimize inventory levels, manage physical resources, create reports and analyses into KPIs including logistics and customer experience. Promoted and maintained a positive, safe, supportive and inclusive work environment for all staff. Cultivated a warm and welcoming environment for customers, building relationships with regulars, and creating a memorable experience for first-time visitors of the bakery. Director of Property Management, Operations and Construction Projects New York University Shanghai (NYU) - October 2011 – September 2016 – Shanghai, China Principal Construction Project Manager accountable for on-time/under-budget design and build- out, millwork, decoration, procurement and furnishings for new Shanghai Campus, student and faculty residences, research laboratory, offices and meeting space. Fulfilled the expansion, renovation and repurposing of interim year space within master schedule. Oversaw smooth transition of all office, apartment, classroom, laboratory moves and turnovers. Workday Program Manager. Property and Operations Manager accountable for management-tenant relations, systems and property maintenance, emergency response, site inspections, budget preparation and control, contract negotiation and management, procurement, asset management, staffing/training, vendors. Worked with board and senior management to create a strategic, long-term property management pan that included the creation of internal property management teams. Negotiated leases. Created standard operating procedures (SOPs) to ensure safety, efficiency and consistency across the portfolio of properties including multi-source compatibility (MSA Compliance), streamlined site operations, facilities and maintenance functions. Maintained open and transparent workflow and reporting with boards, university leadership, and regulatory agencies. Vendor and lease negotiations. Created enterprise risk management mapping reports, proactively implemented mitigation plans and standardized ongoing monitoring and metrics tracking, including review of preventative maintenance for building systems and physical plant, building security measures, customer service, mailroom operations, insurance and quality control inspections. Made changes to procedures, training and operation models to address any deficiencies and maintain best in class practices, implement operating cost reduction strategies and initiatives without sacrifice to property values.

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Wrote and directed two innovative videos for NYU: “Culinary Excellence @ NYU Shanghai” and

“NYU Shanghai Pudong Campus.”

Spearheaded change and transition leadership in all elements of human resources management including budgeting, business processes, hiring, accounts payable, performance evaluations, procurement, student life, academics, advancement, facilities, operations and maintenance. Proactively researched US and Chinese labor law, tax regulations, and visa guidelines; consulted with and made recommendations to board, leadership, office of general counsel and local law firms in dealing with staffing issues. Ensured compliance with all US federal and NY State laws. Managed financial aspects of operations for eight properties including two university campuses, two student residences, two faculty residences, research laboratory, and commercial sites including property budgets, monthly asset reports, capital expenditure tracking. Developed and supervised all related staff. Hawaii State Director of Philanthropy - The Trust for Public Land April 2008 – July 2011 – Honolulu, HI

Secured $1M+ annually in program and operating support, including memberships, private and public sponsorships. Project-specific and restricted grants and government support totaling $4.25 million. Maximized the collective efforts of executive management, project staff, and board of directors in the identification, cultivation, solicitation, management and stewardship of high net worth individuals, corporations, and foundations. Oversaw creation of philanthropy and operating plans, revenue and expense budgets, and long-range fundraising and program strategic plans. Spearheaded program for corporate social responsibility working with community leaders. Ensured compliance with industry ethical principles and standards, state and federal financial reporting and compliance guidelines. Program and project areas upgraded included: clean and renewable energy, new technologies, food security and sustainable economic development; engaging citizens, businesses, and government leaders in the effort to build more compassionate, self-reliant, and sustainable communities. Director of Development - Hawaiian Humane Society

June 2007 – April 2008 – Honolulu, HI

Launched innovative collaborative merchandising agreements, affinity programs, and new revenue streams with business and community partners. Oversaw online merchandising, orders and fulfillment; online donations, and email marketing.

Active in editorial board for publications, contributed content and design to collateral materials, created and oversaw implementation of fundraising events.

Audit accountability and supervisory oversight of Raiser’s Edge database administration team to ensure the integrity of data and reporting.

Director of Institutional Advancement - Chaminade University of Honolulu July 1998 – To May 2007 – Honolulu, HI

One of three principal fundraisers to successfully conduct a $66M capital campaign to build the university’s first permanent building in its 50-year history.

In five years, upgraded the annual fund from fewer than 200 donors and $45,000 to 1,300+ donors for $845,000. Cultivated a portfolio of up to 150 major gift prospects contributing $4.5 million in restricted and unrestricted funds. Researched, penned, solicited and stewarded corporate and foundation grants, sponsorships and other support. exceeding $11 million.

Co-wrote and produced the university’s 50th anniversary and capital campaign gala. Authored best practices and gift acceptance protocol; ensured compliance with Council for the Advancement and Support of Education (CASE) and Association of Fundraising Professionals (AFP) ethical principles. Strengthened the Raiser’s Edge database administration and authored disaster recovery policies. Grew the advancement office from a team of three to 12 full-time, four part-time, 25 alumni and parent volunteers, and 15 student telephone solicitors.

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Director of Compliance and Training Facilitator - New York Life Insurance Co. and NYLIFE Securities, Inc. July 1986 – June 1998 – New York, NY and Walnut Creek, CA Responsible for vigorous compliance oversight of 33 sales offices in eight western states, supervision of their sales managers, trainers, and financial representatives to ensure adherence with National Association of Securities Dealers (NASD), Securities and Exchange Commission (SEC), federal, state insurance regulations, and company legal, ethical, and regulatory standards concerning the marketing and sales of securities, variable and fixed insurance and annuity products.

Performed NASD Office of Supervisory Jurisdiction (OSJ) inspections, internal audits of registered sales offices; statistical analysis and risk assessment of sales, commission and incentive programs, recruitment, hiring, and termination procedures.

Presented charismatic compliance seminars to educate and inform managers, staff, and company representatives on best practices, Internal Revenue Service (IRS), NASD, SEC and state regulations, ethics, and trends in sales practices and workplace issues. Investigated, evaluated, and reported on allegations of misconduct, sexual harassment, complaints related to product misrepresentation, and class-action lawsuit court-mandated client interviews and inspections of financial representatives and their sales materials. Had regular interaction with internal and external legal counsel making recommendations concerning remedial training, enhanced supervision, disciplinary action, employment status. EDUCATION

Real Estate Salesperson License

NY Department of State, Licensing Division - New York, NY - 2020 75 Hour Real Estate Salesperson Licensing Curriculum and Examination New York Real Estate Institute (NYREI) - New York, NY - 2020 Pursuing AIA-approved property management certificate and licensing continuing education to complement and upgrade to my knowledge and 5-plus years experience. Post-graduate Master’s Level Classes

Chaminade University of Honolulu - Honolulu, HI - 2007 Master of Science in Counseling Psychology (MSCP) Program including: statistical research and analysis, personality, abnormal psychology, counseling skills, human behavior, group dynamics, child development, ethics, life stages, gerontology, and career development Series 7 General Securities Registration and Series 24 Securities Principal Registration National Association of Securities Dealers – San Francisco, CA - 1994 Bachelor of Arts – Major: Rhetoric and Communication, Minor: Business Administration State University of New York at Albany – Albany, NY – B.A. 1986 SKILLS / COMPETENCIES

Technology: Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint, Project and Visio); AutoCAD, DWG Reader; Social Media. Yardi Voyager, Building Management Systems (BMS), Enterprise Asset Management (EAM), and Computer-Aided Facility Management (CAFM) and Computerized Maintenance Management Systems (CMMS).

Regulatory: Equal Employment Opportunity, Affirmative Action, Fair/Equal Housing, Americans with Disabilities Act, and Human Rights Statutes. Low-Income Housing Tax Credit (LIHTC), Section 8 and 236, NYC Division of Housing and Community Renewal (DHCR), Housing and Development Corporation (HDC), Department of Buildings (DOB), Housing Preservation and Development (HPD), Department of Environmental Protection (DEP), Environmental Control Board (ECB), International Union of Operating Engineers (Local 94), Service Employees International Union (32B-J), Landmarks Preservation Commission, Architectural Review Board, Department of Transportation (DOT), FDNY and NYPD. Building Systems: General knowledge and experience with maintenance and replacement of building systems and components including mechanical systems and facade, coordinating all yearly and required city/state/federal testing and permits for all building systems e.g sprinklers, elevators. Languages: Native English - fluency; Basic Spanish - conversational, reading, writing; Chinese/Mandarin - limited contextual/cultural understanding, spoken words and a few expressions only.

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