Melissa J Polanco

OBJECTIVE

To work in a dynamic healthcare setting that will utilize my comprehensive healthcare training, excellent communication skills and enthusiasm in learning new skills and adapting to new environments. WORK HISTORY

Office Coordinator/Unit Secretary - Medical City North Hills May 2017-Present Responsible for providing operational leadership to achieve patient satisfaction while delivering quality care. Duties include, acting as a liaison with patients, physicians and insurance companies, scheduling, answering multiple calls in a fast past environment, assisting with patient needs, collecting balances and obtaining insurance authorizations.

Patient Access - Parallon Oct 2005-Apr 2017

Oversee patient accounts and verify insurance for therapy, cardiac and wound care department Reconcile and account for all money transactions within Medical City North Hills Act as concierge at the front desk as well as administration for Medical City North Hills Other duties included therapy coordinator responsible for verifications, authorizations, scheduling, patients and therapist assistance

Trainer/Supervisor, National Patient Account Services, HCA June 2003-Sept 2005 Supervised and trained new employees in a classroom setting. Responsibilities include overseeing all training and employee progression aspects. Coordinate and assist in creating and revising course materials including implementation of new ideas

Patient Financial Services, NPAS, HCA June 2001-May 2003 Call Center environment, collecting, resolving patients accounts for all HCA hospitals in the US Met and exceeded all financial goal requirements per departmental guidelines ADDITIONAL SKILLS

Highly experienced in Medical Insurance/Customer Service Skills Knowledgeable in CPT & IC-10 codes

Experienced with the following platform/systems, Meditech & Redoc A stand out for providing superb customer service

Team player among coworkers

Skilled in MS Office programs

Up to date on all Health-stream courses

Hunter College NYC

Tarrant County College Associates Degree 2002

EDUCATION

6141 Pleasant Dream St North Richland Hills TX 76180 Mobile: 817-***-****

Email: adcr2a@r.postjobfree.com