M C Deepa Philip

adcpnq@r.postjobfree.com 587-***-**** 422, 54th Ave SW Calgary AB -T2V-0C5

Analytical and driven leader with extensive business analysis and project management experience within highly competitive technology industry. Collaborative communicator continually focused on building relationships and promoting synergy across departments. Proven success with developing program, project management framework, testing, and monitoring long term productivity and risk. Effectively and efficiently multi-task with clients and key stakeholders through people empowerment and the effective use of resources, processes and technologies.

Areas of Expertise include:

Strategic Planning & Forecasting

Financial Acumen

Technical & Non-technical Communication

Project Management

LEAN / Six Sigma

Project Analysis

Information Systems & Technology

Staff Training & Leadership

Change Management

Merger, Acquisition, Divestitures & Alliances

Post-acquisition Restructuring

Compliance- International & Operating performance measurement

Professional Experience

Waha Oil Company Tripoli Libya Sept 2019- To date

Waha Oil Company (WOC) is major oil and gas Company based in Tripoli –Libya, engaging in producing crude oil and natural gases. WOC is a joint venture between National Oil Corporation (NOC) and two companies Conoco Philips from USA & Total from France. WOC daily production is around 320,000 to 350,000 BOPD from four main fields.

Project Management Office

•Setting up a PMO

•Monitoring and Control of Project Performance (Earned Value Management)

•Project Performance Report project status to upper management (Project Dashboard Templates)

•Planning and Scheduling professional services

•Allocate resources between projects

•Implement and manage database of lessons learned

•Cost estimating /cost budgeting professional services

•Approve the progress payments/ Invoices of the contractor based on Earned Value.

•Promote project management within the organization

•Provide advice to upper management (i.e, Bidding Strategies (RFP), Business Development, Overhead Optimization etc.)

•Monitor and control the performance of the PMO (i.e,”value added” by PMO and overhead reduction /optimization)

•Manage archives of project documentation (i.e, historical cost, productivity and duration databases)

•Conduct project audits (during and Post project)

•Implement and manage risk database

•Identified all long lead items and initiated to procure them, mitigated their risk in advance

•Document Control (i.e, Engineering drawing updates, change orders, Claims documentation etc.)

•Created and managed email inbox’s, for easy dissemination of project information.

•Setting up an email inbox for centralized communication between project team and contractors.

•Provide a set of STANDARDIZED templates & project management tools (MPMM Professional)

Standard operating procedure (SOP) for Scheduling complied with best practices implemented enterprise wide.

Prepared & reviewed scheduling specification & manual to be incorporated in the bidding documents & later in contracts

•Develop and implement a standard methodology (i.e, Process Optimization)

•Provide mentoring for project managers and project support members

•Identify, select and prioritize new projects

•Conduct post -project reviews (above and below the line profitability assessment)

•Manage one or more programs (Strategic, Multi-Project, Mega Project or Maintenance)

•Benefits Management /realization (i.e., achieving strategic business objectives through projects)

•Provide a set of project management tools WITHOUT an effort to standardize

•Networking and environmental scanning (i.e., business environment, profit ratios, bidding strategies)

•Conducting awareness program for best practices in project management.

The Sovereign General Insurance Company Calgary, AB July 2018- Aug 2019

Financial institution.

IT Project Manager

As an IT Project manager assisted the sponsor in the preparation of Project Charter to authorize organizational resources to meet project objectives. Gather, initial requirements to obtain the foundational understanding. divide large project into phases, methodology used-Agile, Scrum, Lean and Hybrid. As SharePoint, Jira and confluence Administrator and PMO managed all software requests based on project requirements.

Key Accomplishments:

Use DevOps as a philosophy/ ideolog to align people and process and develop framework to support continuous delivery and encourage a culture of collaboration and learning to help IT delivery better business value.

Minimize technical debt by consistently implementing best solutions

Optimize Lean, Agile and Scrum as a methodology by planning sprint execution through sprint review and re-prioritizing of the backlog.

Held daily Scrum meetings with the development team to be transparent and accountable for their progress.

Inspect and Adapt change through sprint retrospective, reflected past lessons learnt workshops and made adjustment or refinements, to align in accordance with the definition of done.

Nair Consulting Calgary, AB Jan 2016- May 2017

A consulting firm which provides professional services.

Project Manager

As an End to End Project manager assisted the sponsor in the preparation of Project Charter to authorize organizational resources to meet project objectives. Gathered, initial requirements to obtain the foundational understanding of the project boundaries and the efficient allocation of resources aligned to time and cost. Managed the full project life cycle from initiation to project closure. Out lined each phase with strong focus on communication engagement, change management, training activities

Key Accomplishments:

Executed the Project in accordance with the approved Project Management Plan and measured project deliverables against project baselines, initiated corrective and preventive action plan.

Provide project manager coaching and mentoring to the project team, sponsors, business leads and SME’s

Work with internal and external stakeholders to ensure alignment with support for project objectives.

Build and collaborate relationships with a broad spectrum, through clear communication, engagement and training activities.

Investigate, determine the root cause of problems and provide solutions in a timely manner and forthright manner.

Konica Minolta Business Solutions Calgary, AB April 2015- Dec 2015

A developer, manufacturer, and seller of multi-functional peripherals.

Project Manager, Western Canada

Developed and implemented detailed Work Breakdown Structures (WBS) and fostered team engagement, accountability and success with each milestone. Hands-on management of technical teams through focused project goals and scope while providing non-technical business leaders translations of needs and project progress. Participated in RFP/ RFQ (request for proposal/ request for quotation) sessions to analyze organizational opportunity costs while adhering to organizational goals and objectives. Interfaced with key internal and external stakeholders to ensure cohesion. Simultaneously led a system upgrade, created a new client scope, and trained employees on new software. Procured and secured hardware based on customer requirements. Initiated negotiations and procured long lead items in advance. Worked with Government bodies to recycle obsolete hardware.

Key Accomplishments:

Increased customer satisfaction through strategic IT implementations.

Launched the Demand Management Workshop which provided training for all managers, SMEs, and functional leads on Project Management concepts and methodologies.

Walmart Calgary, AB Mar 2014 - Mar 2015

A multinational retail organization.

Customer Service manager

Assessed and monitored data source systems by identifying potential data quality & data flow issues, risks and dependencies. Reviewed compliance and risk impacts to assess sufficient enterprise wide and adequate in-scope depth and frequency monitoring techniques are adhered to. Ensured transaction monitoring and watch list filtering programs reflect true risk for all lines of business. Understood, interpreted the inter-relationships between the roles of the various operational and support functions to align people, process and organizational policy. Documented alert clearing and adhered to investigative protocols. Implemented and developed risk-based approach training programs based on impact analysis for each line of business (LOB’s).

Key Accomplishments:

Reduced shrinkage by introducing new loss prevention techniques.

Developed compliance road maps that reflect implementation and sustainable change management program across people, process, data and technology.

Identifying the gaps and implemented new processes to increase the performance, and enhanced customer satisfaction.

IBM Calgary, AB Jul 2006- Dec 2013

A multinational technology company.

Project Manager - Global Business Solutions

As a lead person single handily managed and set up the PMO office for IBM-Canada, Suncor Energy.

Executed the Project according to the approved Project Management Plan and measured project deliverables against project baselines. Initiated any corrective and preventive action through the perform integrated change control process. Managed and delivered large project using EVM (earned value management) as an early warning sign to mitigate any variances and execute corrective/ preventive action. Mitigated risk by conducting Risk break down structure (RBS) proactive audits and communicating results to pertinent parties. Coordinated process compliance, standardization, continuous process improvement (LEAN), and promoted best practices across the department. Created and executed client strategies by optimize internal support, increased efficiencies through fluid communication with the customer and all key stakeholders (Internal & External). Identified test scope and designed test scripts, plans, and procedures to ensure all business requirements and standards were successfully attained. Successfully accomplished complex projects using adaptive (Agile) and predictive (waterfall) and iterative methodology and best practices. Implemented large and medium size software development projects (SDLC). Well versed with Testing Life Cycle (SIT, UAT). Involved in Impact Analysis, Coding, Designs, and Estimation. As Tester Proficiency in designing and executing Test cases, and preparation of test data manually. Managed all relevant communication documentation that is shared with the client while in prime production moves. Abetted team to remove impediments by having an understanding the control and release processes. Initiated and gathered lessons learnt at all phases of the project and completed project close out reports. Experienced in working with multifunctional teams of various nationalities to meet project deadlines and maintain profitability of operations. Experienced in working with multifunctional teams of various nationalities to meet project deadlines and maintain profitability of operations. Expertise in monitoring and controlling projects costs and ensuring effective resource deployment and utilization. Extensive experience in directing projects and overseeing all aspects of client & contract management.

Key Accomplishments:

Received the Award of Merit for the dedication and focus towards the outstanding quality of project deliver within the AMS Business Unit.

Certificate of merit Bravo Award recipient for streamlining 'The Business Process Management System’ for 9 service lines.

Certificate of merit ‘Thanks award’ received for assessing, strategizing & formulating inter-connected projects within the AMS Business Unit.

Initiated and set up the Project Management Office for IBM-Canada & Suncor Energies

Reduced customer dissatisfaction ratings by conducting a Pareto Analysis, identifying trends, and implementing solutions.

Created and implemented dashboards to assist in the planning and monitoring of KRI’s, KPI's, SLA's, and SLO's.

Enhanced overall project and team results by actively building the Project Managers' resources pool through timely feedback, communicating lessons learned, and individual coaching.

Cisco Systems Bengaluru KA, India April 2005 – Feb 2006

A multinational technology conglomerate.

Financial Analyst Team Lead

Cisco had zero tolerance to piracy managed the (AML Team) Brand Protection team for all US and Canada operations. Defined business and system processes in conjunction with key business users and developed a Business Process Reengineering (BPR) to improve efficiency, viability, completeness and accuracy. Supported financial projects and reports, training on project controls and ensured project compliance. Completed GAP, SWOT, and Risk Analysis for external clients and internal stakeholders. Prepared software requirements, process maps, business requirements, use cases and activity diagrams to document requirements. Applied LEAN principals to all projects to continually improve processes and eliminate waste.

Key Accomplishments:

Managed and transition the Data center from Hong Kong to Bengaluru, India which resulted in $100Mill+ in company cost savings over a period.

Trained employees on compliance awareness on anti-money laundering and anti-terrorist financing (AML/CFT- Anti Money laundering/Combating the financing of terrorism).

Analyzed policies (CIP- Customer Identification program), Procedures (KYC-Know your customer), people (EDD- Enhanced Due Diligence, CDD-Customer Due Diligence & KYE- Know your employee), processes and systems to meet and exceed all regulatory requirements implemented by the government bodies.

Prior Work Experience

Citi Bank Bengaluru, KA, India Feb 1997- April 2004

A multinational Financial institution

Presented, promoted and sold Banking products & services using strategic selling techniques to prospective clients.

Established, developed & maintained positive business and customer relationships. Aligned Clients needs and requirements to bestselling products and services.

02/1995 - 01/1997

Started a family

Eagle Detective Agency Bangalore KA, India Feb 1993- Jan 1995

A private security and detective Agency

As an accountant, managed payroll processing, bookkeeping, prepared journal entry, ledger accounts and bank reconciliation statement, profit and loss, and Balance Sheet

Education &Global Certifications

BACHELOR OF COMMERCE

BANGALORE UNIVERSITY Bengaluru, KA, INDIA 1993

PURSUING MSC IN PROJECT MANAGEMENT SALFORD UNIVERSTIY, MANCHESTER UK 2020

PROJECT MANAGEMENT PROFESSIONAL - PMP® [PMI]

DEVOPS CERTIFIED - COMPELTED NOV 2018

DALE CARNEGIE LIFE SKILLS – AUG 2019

AGILE TRAINING -COMPLETED NOV 2019

CERTIFIED INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY ITIL® FOUNDATION LEVEL, [EXIN]

CERTIFIED ANTI MONEY LAUNDERING SPECIALIST (CAMS ®), ASSOCIATION OF CERTIFIED ANTI MONEY LAUNDERING SPECIALIST [ACAMS] FLORIDA, USA. http://www.acams.org/.

Technical Skills

Advanced computer skills in Microsoft Office Suite, MS Project, MS Visio, Jira, Confluence & Outlook

SAP BW & BI, SAP BO, SAP-SD, Primavera-6

Enterprise Portal/Open Text or Livelink, Lotus Notes & SharePoint

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