Phyllis Sanders

Summary:

Phyllis is a high-impact, dynamic and innovative top performing individual with experience in customer service and data entry

Have a good will to develop understanding of culture, policies and procedures of the company.

Education:

MA in Human Services/Health and Wellness 2010 – 2012

Liberty University

BA in Sociology and Social Work

Xavier University

Skills:

Proficient in Microsoft Office, Basic typing, Intermediate PC skills, Office experience

Work Experience:

Pearson Vue - Charlotte, NC Apr 2015 – Present

Professional Scorer of PARCC

Consistently of productivity in obtaining scores in 150 papers per day

Maintained qualifications in terms with scoring

Evaluated proper data in a computer database

IQOR – Charlotte, NC Aug 2014 – Oct 2015

Call Center Customer Service Rep

Worked as customer service representative regarding CIGNA insurance.

Provided information regarding, benefits available, with documentation, of other information needed along with troubleshooting, address changes.

Answered approximately 70 calls per shift. Worked with multiple screens and 2 monitors.

Optum - Bluecross Blue Shield Sep 2012 – Jul 2014

Insurance customer service

Worked as customer service representative regarding Bluecross Blue Shield insurance.

Provided information regarding, benefits available, with documentation, of other information needed along with troubleshooting, address changes.

Employment Gap Aug 2010 – Aug 2012

Call Center Customer Service Rep

Worked as customer service representative regarding CIGNA insurance.

Provided information regarding, benefits available, with documentation, of other information needed along with troubleshooting, address changes.

Answered approximately 70 calls per shift. Worked with multiple screens and 2 monitors.

Wachovia – Charlotte, NC May 2009 – Jul 2010

Customer Service Representative

Answered professionally on large volumes of inbound phone calls about account inquiries as well as other

Critically attention to detail

Convergys – Charlotte, NC Aug 2008 – May 2009

Customer Relations Agent

Worked as 'On-star' CSR systems

Multitasked and worked with multiple computer programs

Troubleshooted for clientele having difficulty with driving directions

Answered a large volume of inbound phone calls (up to 75 calls/day) as well as to problem solve with customers in operating 'On-Star'

Friendship Club – New Orleans, LA May 2005 – Aug 2005

Office Clerk

Provided front desk assistance in general office duties

Handled incoming/outgoing call to provide follow-ups along with coaching between employees and their employers/ supervisors

Maintained updated and accurate client files

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