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Practice Consultant and Coordinator

Location:
Matawan, NJ
Posted:
April 06, 2020

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Resume:

Kimberly L. LaRosa

** ***** ****** *******, ** **747

adcopy@r.postjobfree.com – 862-***-****

RELEVANT WORK EXPERIENCE

Venus Concept New Jersey/Pennsylvania/Delaware

Account Manager/Practice Enhancement Manager January 13, 2020-March 31, 2020

Provided customer account management, sales leads, and practice consulting for 90+ accounts

Served as the key account manager on accounts by helping them grow and maintain their customer base through internal and external marketing, customer acquisition strategies, and customer retention programs

Created a plan of action for both personal and business related goals

Visited all accounts and maintained a high level of customer service among the company’s New Jersey, Pennsylvania, and Delaware accounts

Performed assessments on existing accounts to provide solutions for any unmet client needs

oWorked collaboratively with Territory Managers to identify opportunities for device upgrades and/or additional device purchases

oSold Venus Skin and Venus Hair products to existing accounts

oIncreased usage of Venus’ consumables for a variety of treatments

oEnsured each account was fully trained and able to deliver best in class service outcomes

Planned and executed Venus Beauty events to generate revenue for customers.

Attended trade shows, conferences, and both customer and industry related events to foster existing relationships and build out potential client network along with staying current on industry trends and new technology (especially competing technology)

Stayed current on company products instructions for use, best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

Additional duties included performing administrative work, including managing account documentation, reviewing compliance training requirements, and logging all informational data associated with clients accounts via Salesforce.

oSubstantial Salesforce experience as a result of both using the software daily and formal training

Glicksman Plastic Surgery Sea Girt, NJ

Patient/Practice Coordinator July 2018-January 2020

Developed treatment plans as directed by the doctor and presented them to patients to outline fees, peri-operative information, and assist with financial arrangements

Served as a liaison to clients for surgical procedures by conveying pre-admission testing, obtaining necessary consents, collecting and posting fees, and providing post-operative care

Assessed patient needs and provided information regarding the practice and potentially beneficial procedures

Developed the practice’s outbound marketing strategy and handled inbound leads from social media and website inquiries Online Inquiries and responding to patients emails and concerns

Handled the ordering process and inventory management of medical supplies including Botox, Juvederm, Coolsculpting card and material, etc.

Updated practice management system (Nextech EMR) with extreme accuracy and fully trained on the software

Provided administrative support for the practice including conducting insurance authorizations as needed

Managed and attended surgeon's vendor appointments as needed

Prepared and updated medical charts for patient visits

Trained and assisted with Lyra laser, C6 laser, Encore laser, and laser hair removal

Trained and certified in Coolsculpting

Baxt CosMedical Paramus, NJ Certified Medical Assistant/Patient Coordinator January 2016-July 2018

Developed treatment plans as directed by the doctor and presented them to patients to outline fees, peri-operative information, and assist with financial arrangements

Served as a liaison to clients for surgical procedures by conveying pre-admission testing, obtaining necessary consents, collecting and posting fees, and providing post-operative care

Assessed patient needs and provided information regarding the practice and potentially beneficial procedures

Assisted physicians with patients for various procedures including biopsies/excisions, injectables, lasers, skin exams, chemical peels and patch testing

Trained in Botox, Dysport, Juvederm, Voluma, Vollure, Volbella, Restylane, Belotero, Radiesse, Kybella, and Vitrase

Helped with the development of the practice’s outbound marketing strategy and handled inbound leads from social media and website inquiries Online Inquiries and responding to patients emails and concerns

Oversaw the Practices’ inventory and was responsible for ordering injectables and all other dermatology related products

Tracking monthly consult to conversion ratios.

Maintained detailed records concerning both biopsies and Lab books

Responsible for laser Maintenance including Smoothbeam, Vbeam, Fraxel, Laser Hair Removal, Clear & Brilliant, PDT

EDUCATION

Berkeley College Clifton, NJ

Medical Assistant Certificate September 2013- September 2014

Honors / Awards: Dean’s list each semester throughout the program, Certified in Electrocardiography, Certified in Phlebotomy

Relevant Coursework: Medical Terminology I & II, Anatomy and Physiology I & II, Computer Applications, Phlebotomy/Hematology, Clinical Laboratory I & II, Assisting with Minor Surgeries, Pharmacology, Medical Coding, Bioethics and Medical Law, Medical Office Administration, Assisting with Medical Emergencies, Electrocardiography

Christine Valmy Pine Brook, NJ

Licensed Esthetician March 2012

Honors/Awards: Completed State Practical and Written Exam, Certified in Microdermabrasion

Relevant Coursework: 600 Hours in Esthetics, 75 Hours in Waxing, Basic and Advanced Makeup, Chemistry, Anatomy, Biology as a Foundation to Learning Advanced Treatment Methods

Medical Terminology I & II, Anatomy and Physiology I & II, Computer Applications, Phlebotomy/Hematology, Clinical Laboratory I & II, Assisting with Minor Surgeries, Pharmacology, Medical Coding, Bioethics and Medical Law, Medical Office Administration, Assisting with Medical Emergencies, Electrocardiography

ADDITIONAL INFORMATION

Trained and Certified: PCA, Environ, Topix, M.A.D, and Image Chemical Peels, Coolsculpt, EKG & Phlebotomist Technician

Computer/Technical: MS Word, MS Excel, MS PowerPoint

Extra-Curricular Activities: Providing Child Care, Volunteering at Local Animal Shelter, Hydrocephalus Foundation.

Interests: Skin Care, Beauty, Fashion, Makeup, Hiking, Kickboxing



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