Kimberly L. LaRosa
** ***** ****** *******, ** **747
adcopy@r.postjobfree.com – 862-***-****
RELEVANT WORK EXPERIENCE
Venus Concept New Jersey/Pennsylvania/Delaware
Account Manager/Practice Enhancement Manager January 13, 2020-March 31, 2020
Provided customer account management, sales leads, and practice consulting for 90+ accounts
Served as the key account manager on accounts by helping them grow and maintain their customer base through internal and external marketing, customer acquisition strategies, and customer retention programs
Created a plan of action for both personal and business related goals
Visited all accounts and maintained a high level of customer service among the company’s New Jersey, Pennsylvania, and Delaware accounts
Performed assessments on existing accounts to provide solutions for any unmet client needs
oWorked collaboratively with Territory Managers to identify opportunities for device upgrades and/or additional device purchases
oSold Venus Skin and Venus Hair products to existing accounts
oIncreased usage of Venus’ consumables for a variety of treatments
oEnsured each account was fully trained and able to deliver best in class service outcomes
Planned and executed Venus Beauty events to generate revenue for customers.
Attended trade shows, conferences, and both customer and industry related events to foster existing relationships and build out potential client network along with staying current on industry trends and new technology (especially competing technology)
Stayed current on company products instructions for use, best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Additional duties included performing administrative work, including managing account documentation, reviewing compliance training requirements, and logging all informational data associated with clients accounts via Salesforce.
oSubstantial Salesforce experience as a result of both using the software daily and formal training
Glicksman Plastic Surgery Sea Girt, NJ
Patient/Practice Coordinator July 2018-January 2020
Developed treatment plans as directed by the doctor and presented them to patients to outline fees, peri-operative information, and assist with financial arrangements
Served as a liaison to clients for surgical procedures by conveying pre-admission testing, obtaining necessary consents, collecting and posting fees, and providing post-operative care
Assessed patient needs and provided information regarding the practice and potentially beneficial procedures
Developed the practice’s outbound marketing strategy and handled inbound leads from social media and website inquiries Online Inquiries and responding to patients emails and concerns
Handled the ordering process and inventory management of medical supplies including Botox, Juvederm, Coolsculpting card and material, etc.
Updated practice management system (Nextech EMR) with extreme accuracy and fully trained on the software
Provided administrative support for the practice including conducting insurance authorizations as needed
Managed and attended surgeon's vendor appointments as needed
Prepared and updated medical charts for patient visits
Trained and assisted with Lyra laser, C6 laser, Encore laser, and laser hair removal
Trained and certified in Coolsculpting
Baxt CosMedical Paramus, NJ Certified Medical Assistant/Patient Coordinator January 2016-July 2018
Developed treatment plans as directed by the doctor and presented them to patients to outline fees, peri-operative information, and assist with financial arrangements
Served as a liaison to clients for surgical procedures by conveying pre-admission testing, obtaining necessary consents, collecting and posting fees, and providing post-operative care
Assessed patient needs and provided information regarding the practice and potentially beneficial procedures
Assisted physicians with patients for various procedures including biopsies/excisions, injectables, lasers, skin exams, chemical peels and patch testing
Trained in Botox, Dysport, Juvederm, Voluma, Vollure, Volbella, Restylane, Belotero, Radiesse, Kybella, and Vitrase
Helped with the development of the practice’s outbound marketing strategy and handled inbound leads from social media and website inquiries Online Inquiries and responding to patients emails and concerns
Oversaw the Practices’ inventory and was responsible for ordering injectables and all other dermatology related products
Tracking monthly consult to conversion ratios.
Maintained detailed records concerning both biopsies and Lab books
Responsible for laser Maintenance including Smoothbeam, Vbeam, Fraxel, Laser Hair Removal, Clear & Brilliant, PDT
EDUCATION
Berkeley College Clifton, NJ
Medical Assistant Certificate September 2013- September 2014
Honors / Awards: Dean’s list each semester throughout the program, Certified in Electrocardiography, Certified in Phlebotomy
Relevant Coursework: Medical Terminology I & II, Anatomy and Physiology I & II, Computer Applications, Phlebotomy/Hematology, Clinical Laboratory I & II, Assisting with Minor Surgeries, Pharmacology, Medical Coding, Bioethics and Medical Law, Medical Office Administration, Assisting with Medical Emergencies, Electrocardiography
Christine Valmy Pine Brook, NJ
Licensed Esthetician March 2012
Honors/Awards: Completed State Practical and Written Exam, Certified in Microdermabrasion
Relevant Coursework: 600 Hours in Esthetics, 75 Hours in Waxing, Basic and Advanced Makeup, Chemistry, Anatomy, Biology as a Foundation to Learning Advanced Treatment Methods
Medical Terminology I & II, Anatomy and Physiology I & II, Computer Applications, Phlebotomy/Hematology, Clinical Laboratory I & II, Assisting with Minor Surgeries, Pharmacology, Medical Coding, Bioethics and Medical Law, Medical Office Administration, Assisting with Medical Emergencies, Electrocardiography
ADDITIONAL INFORMATION
Trained and Certified: PCA, Environ, Topix, M.A.D, and Image Chemical Peels, Coolsculpt, EKG & Phlebotomist Technician
Computer/Technical: MS Word, MS Excel, MS PowerPoint
Extra-Curricular Activities: Providing Child Care, Volunteering at Local Animal Shelter, Hydrocephalus Foundation.
Interests: Skin Care, Beauty, Fashion, Makeup, Hiking, Kickboxing