Lichao

Zhou

Laurel, MD *****

603-***-****

adcnav@r.postjobfree.com

LinkedIn Profile

Experienced in sales, business management, customer service with backgrounds of Business English, Languages Education, and Master of Business Administration (MBA). Accomplished professional with work experience in a variety of business environments such as automobile, education, retail, and insurance. Enthusiastic about contributing experiences and knowledge to the business management and leverage skills in sales, marketing, brand management, and business strategy. Fluent in English and Chinese.

Skills

• Advanced proficiency in Microsoft Office.

• Efficiently work independently and teamwork

within different environments.

• Organized, flexible and adaptable.

• Budget planning.

• Be able to work in flexible time and

intensive schedule.

• Completed multiple projects within

deadline.

• Automobile sales.

Experience

JULY 2010 – AUGUST 2010

Insurance Agent / MetLife, China

• Built relationships with clients through active listening and advising talents to provide excellent service.

• Provided quick turnaround time when customers called with questions, usually within 10 hours.

• Maintained pleasant and cordial attitude at all times, even when issues arose.

• Analyzed customer needs and provided best options, upselling products and services.

• Maintained high standards of customer service by building relationships with clients. JANUARY 2011 – JANUARY 2013

Translator / Sinoview, China

• Worked as a technical documentation translator for automobile companies and construction machinery companies.

• Translated technical documents such as machine instructions into Chinese or vice versa.

• Proofread reports and frequently communicated with the original companies to verify that translations are accurate, and ensure all content is translated on tight deadlines.

• Skillfully used AutoCAD software to create and customize manual books’ visual. 2

MARCH 2013 – MARCH 2014

English Teacher /

New Oriental Education & Technology Group, China

• Customized innovative methods and materials to produce effective learning experiences.

• Earned positive feedback from parents regarding classroom instruction and student learning success.

• Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.

• Attended professional development training to improve knowledge and skills. FEBRUARY 2013 – FEBRUARY 2014

Sales Manager Assistant /

Zhong Yun Shi Rong Furniture Company, China

• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.

• Delivered high-quality customer service through deep commitment to knowledge and performance.

• Facilitated inventory and stock management to replenish inventories and minimize excess.

• Put new merchandise on shelves and racks in attractive arrangements to enhance product visibility and expedite product location activities.

• Assisted customers over the phone regarding store operations, product, promotions and orders. MARCH 2014 – AUGUST 2016

Self-employed Used Vehicle Sales Manager/

Zhong Lian Pre-owned Vehicle Company, China

• Great and determine the nature of customers’ visit.

• Answer customers inquiries and find out the way to sell the vehicle by communicating with customers.

• Use Microsoft Office to control the inventory.

• Renovate the exterior and interior of the vehicles.

• Manage the workers for a high efficiency job.

• Manage the finance situation every week.

DECEMBER 2019 – MARCH 2020

Inventory Specialist /

Eastland Food Corporation, Maryland, USA

• Focused on inventory management and replenishment in addition to warehouse organization.

• Responsibilities include but are not limited to maintaining accurate inventory.

• Maintaining the accuracy and integrity of inventory is a vital component to ensure continued.

• Operations and avoids product or inventory shortages.

• Coordinate and assign inventory control procedures.

• Detail oriented and dependable.

• Proficient in HighJump, WMS and SAP.

3

Education

SEPTEMBER 2007 – JULY 2010

Degree of Associate in Business English /

Beijing City University, China

SEPTEMBER 2010 – JANUARY 2013

Bachelor Degree of English Education /

Beijing Foreign Studies University, China

SEPTEMBER 2016 – DECEMBER 2019

Master of Business Administration (MBA) /

Southern New Hampshire University, USA

Volunteers

APRIL 2018

VOLUNTEER FOR NEW ENGLAND FOOD BANK

WWW.NHFOODBANK.ORG

• Collected and organized foods for New Hampshire Food Bank.

• Teamwork in limited time period.

Contact this candidate