LISA DRIGGERS

** ****** ****, ********, ******** 72120 · 501-***-****

adcmn6@r.postjobfree.com,

SEPTEMBER 2008 – PRESENT

MANAGER, Terry’s Paint and body

Responsible for all administrative tasks including payroll and tax reporting, creation of estimates and negotiations with insurance adjustors. Supervise staff and manage workflows. Handled all interaction with customers and sales.

OCTOBER 2002 – SEPTEMBER 2008

RENEWAL UNDERWRITER, Transamerica

Performed monthly review of group product renewals and prepared renewal notices and implemented rate changes. Worked with IT department to develop a renewal database to automate process.

1998-2001

MARKETING REPRESENTATIVE

COST CONTAINMENT, JOHNSON BENEFIT ADMINISTRATORS

Expanded market base into Arkansas, solicited quotes and marketed TPA services and products to agent community. Assisted in the development of new products based on market interest. Managed cost containment by reviewing existing managed care contracts for effectiveness. Audited claim and enrollment processes and implemented processes for improvement. Coordinated processes between external vendors for maximum cost savings and effectiveness.

1996-1998

PPO CORDINATOR/CONTRACTOR, CORVEL CORPORATION

Developed and maintained network of contracted medical providers for group health and worker compensation provider network. Negotiated discounts, performed credentialing and contracting. Audited re-pricing of claims and maintained provider discount information in processing system.

1990-1992

BENEFIT COORDINATOR, PERSONNEL ASSISTANT, PULASKI COUNTY

Restructured and created new RFP. Reviewed all submissions and negotiated rates with vendors. Provided summaries to elected officials resulting in lowered costs and increased benefits. Performed monthly orientation for new and existing employees, created wellness program and activities. Processed all new employee on boarding and all group benefit enrollments for wide range of staff and accommodated 24hour shifts. Resolved all employee issues with benefit and work comp programs.

PRIOR EXPERIENCE

POOL TRAINER, COORDINATION OF BENEFITS, ARKANSAS BCBS

TRAVELING CLAIMS EXAMINER, CLAIM SERVICES RESOURCE GROUP

BENEFITS ADMINISTRATOR, PULASKI COUNTY

MAY 2020

BACHELOR OF ARTS, APPLIED COMMUNICATION, MINOR IN MANAGEMENT, UNIVERSITY of arkansas at little rock

SKILLS

Adaptable to new systems

Analytical

Ability to multitask

COBRA Administration

Public speaking

Benefit Administration

DESIGNATIONS

AMERICA’S HEALTH INSURANCE PLANS (AHIP)

HIA HEALTH INSURANCE ASSOCIATE

MHP MANAGED HEALTHCARE PROFESSIONAL

HCSA HEALTHCARE CUSTOMER SERVICE ASSOCIATE

HCAFA HEALTHCARE ANTI-FRAUD ASSOCIATE

DIA DISABILITY INCOME ASSOCIATE

DHP DISABILITY HEALTHCARE PROFESSIONAL

BPA BUSINESS PROCESS ADVISOR

MMA MEDICAL MANAGEMENT ASSOCIATE

EDUCATION

University of Arkansas at Little Rock, May 2020

Bachelor of Arts in Applied Communication, Minor in Management.

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