ANTOINETTE HARRELL

Boston, MA ***** 617-***-**** linkedin.com/in/harrellstrong/ adcmi6@r.postjobfree.com BUSINESS SYSTEMS ANALYST /SYSTEMS ANALYST / TECHNICAL ANALYST/ PROCESS ANALYST Motivational Team Leader – Process Change Agent

Technical Project Professional with passion for engaging business and IT stakeholders and leading technical efforts to deliver streamlined procedures and processes. Outstanding communicator with ability to share vision, champion new concepts, and gain stakeholder support across business areas. Known for delivering fully functional solutions while exceeding customer expectations. Workflow Oriented: Performs detailed discovery and analysis, gathers requirements, documents and diagrams current state, integrates product knowledge to develop future state Team Collaboration: Collaborates across departments to deliver projects, liaises with technical and business stakeholders, and motivates team members to facilitate innovative solutions. Customer Focused: Improves the customer experience by ensuring the issue has been understood, validating with customer for clarity on painpoints and goals, identifies and communicates risks, level sets appropriately inclusive of turnaround times for follow up or resolution.

Analysis & Design

Workflow Diagrams

Use Cases and User Stories

Business & Technical Requirements

Integrated Test Plans

Process Streamlining

Motivated Self-Learner

Concise Communication

Critical Thinking

Stakeholder Analysis

Strategic Relationships

Creative Problem Solving

PROFESSIONAL EXPERIENCE

INDEPENDENT (SELF) Boston, MA September 2019 -Present SENIOR BUSINESS SYSTEMS ANALYST

Evaluating organizations, researching and continuing to grow my skill set and knowledge base.

Professional Development:

Scrum Fundamental Certification

Agile project management focuses on utilizing team knowledge and skill to bring products and services to the market quicker by building in iterative cycles.

Acquiring new skills via Lynda and other online resources

Learning new software, Reading articles and white papers on strategic thinking and business trends, methodologies, including lean processes and agile methods

Networking: Networking with recruiters, peers, interest groups, former colleagues, family and friends.

Research: Researching companies with a culture that align with my values and goals. KONICA MINOLTA Boston, MA November 2018 – September 2019 ECM ENGAGEMENT MANAGER

Managed a diverse portfolio of both fixed price and time & materials projects across governmental and non-governmental agencies. Tracked and controlled project scope and timeline by closely monitoring performed tasks to budget and continually identifying and escalating risks/issues with consistent customer contact.

Case Management: Facilitated a state agency with a specialized population to move from a decentralized, non- integrated system to an enhanced integrated solution that offered flexibility, streamlined case creation and standardized data capture enabling enhanced reporting and data analytics.

Reporting System: Assumed leadership of an ongoing project implementing a system upgrade with additional enhancements for a state regulatory agency. Facilitated consistent and concise issue resolution sessions, improved communication with key stakeholders and modified the project management approach to enhance the customer experience.

ANTOINETTE HARRELL 617-***-**** adcmi6@r.postjobfree.com Page Two

Records Management: Orchestrated a solution for a product encompassing a group of inter-related projects tied to one overall budget. Focused attention to detail, astute time management and exemplary organizational skills helped to keep these projects on track and on budget.

Architectural Design: Interpreted customer’s vision into an inspired solution design and project plan through meticulous discovery efforts, assessment and blueprint development for an all-inclusive system for managing veterans.

Process Improvement: Developed a streamlined project management approach that led to new business process standards. Identified business process gaps, researched and compiled information from varied sources into a concise format for leadership to implement the new standards. BOSTON MEDICAL CENTER Boston, MA November 2011 – November 2018 SENIOR APPLICATION ANALYST, OCSA, OCWA,OCASA (2013 – NOVEMBER 2018) Lead/supported multiple projects simultaneously. Serve as Project Manager and Co-Project Manager on primary applications, and Technical Analyst on secondary applications. Develop relationships with internal and external IT, business, and clinical customers. Manage timelines, allocate resources, and deliver projects within budgets and on time.

Project Leadership: Lead technical projects to upgrade, re-install, and add functionality for multiple hospital systems, including OnBase, STARS, Escription, New Innovations, MSOW, HealthStream, UL Occupational Health, and Softmed.

Occupational Health Management (OHM): Co-led technical efforts in 6-person technical team to deploy major upgrade to OHM system. Took the lead in data cleansing, setting up new system, and developing streamlined processes. Trained staff to support rollout. Received accolades from department and end users.

Universal Patient Label: Led team in hands-on role for large project to create/implement “Universal Patient Label.” Improved patient intake and tracking by 90% and decreased need for manual indexing during scan and index process by 80%.

Data Normalization: Normalized data across departments (all tracked data elements differently) as much as possible and partnered with the Health Information Director to enhance and develop data protocols for clinical departments.

Registration System: Worked with Unix specialist, Registration Analyst, and Field Services team to create/test new label.

Occupational Health (OHM) Database Cleanup: Took charge to cleanup database and uncovered critical flaws within legacy database setup - compounded by end user work-arounds. Directed team to review/clean up every table to support upcoming upgrade. Decreased department data errors by 70%; increased compliance reporting metrics for TB and Flu by 80%.

OnBase Implementation: One of the Lead technical resources on 15-member development team to implement 18-month OnBase project replacing 7 disparate document repositories with one hospital-wide data/document repository.

Requirements: Collaborated with business and clinical partners to gather requirements and develop specifications.

Data Mapping & ETL: Analyzed & mapped data from 10 different legacy systems & personally imported 11 million files

Infrastructure Build-out: Teamed with vendor partners to build repository infrastructure available to 7000 internal employees, physicians, and consultants. Defined and set up tables, data elements, workflow automation, and more.

Customized Retrieval Process: Partnered with physicians to customize document retrieval process interfacing with EPIC.

STARS Migration: Directed critical subprojects within 9-member technical team to migrate/upgrade STARS from Citrix to SaaS platform. Engaged stakeholders across hospital operations and clinical areas to identify new requirements.

Patient Advocacy Documentation: Worked closely with Patient Advocacy team to create build for first-ever migration of their paper records to digital data repository, increasing number of events to 100% filed by the patient advocacy staff Claims & Risk Management: Elicited needs from stakeholders in Claims and Risk Management to deliver greater functionalities enabling enhanced reporting.

BUSINESS & SYSTEMS APPLICATION ANALYST (2011 – 2013) Managed multiple projects simultaneously for upgrades and updates to support suite of 10 applications. Engaged business owners, sponsors, clinical leaders, and end users throughout hospital.

Coding Scrubber Deployment: Led team to deploy coding scrubbing software to support icd10 codes allowing coders to input charges yielding a higher rate of return on reimbursement. Gained trust of internal business owner and vendor, coordinated efforts, and successfully installed project on budget by target date; managed 5 successful upgrades.

SharePoint Site: Created customer profile, including contact names, phone numbers, maintenance schedule, individuals assigned, servers and usernames & passwords, and step-by-step process guide. Personally created and managed SharePoint site to house project documentation. ANTOINETTE HARRELL 617-***-**** adcmi6@r.postjobfree.com Page Two

ED Registration Scanning Project: For ED Registration and Ambulatory departments, conducted discovery sessions with sponsors, developed project scope, examined physical spaces, negotiated with vendors, and initiated efforts across IT and business groups to implement front desk scanning. Streamlined, enhanced solution was installed on time and on budget.

Helpdesk Liaison / Biweekly Meetings: Appointed official team liaison to Helpdesk. Set up biweekly meetings with Helpdesk Manager, intervened to resolve issues, and developed new workflows and procedures to define escalation process. Saved time for both teams and achieved significantly quicker resolution of issues for end users.

Legacy System Migration to Epic: Co-led migration of EMON (dictation and transcription) to Escription, a product proven to work with new enterprise product EPIC. Educated vendor on EMON, assisted/approved technical efforts, and oversaw testing for hard cutover; Escription went live without issues. PARTNERS HEALTHCARE Charlestown, MA November 2007 – Nov 2011 BUSINESS ANALYST

Translated business and technical needs into functional requirements. Performed system and root cause analysis to streamline business and operational workflows. Supported business, clinical, and IT leadership across the organization.

Business Process Streamlining: Interviewed business owners, elicited requirements, and streamlined business processes. Engaged business owners and groups across the hospital to communicate changes.

Database Structure: Delivered prototype database structure for Soarian that was being heavily customized to support first-ever, multi-institutional schema for product. Database structure was adopted as foundation for enterprise install.

SharePoint Site Mergers: Merged 2 disparate teams’ SharePoint website into one cohesive site. Served as SharePoint Administrator until the teams completed information transition. PROCTOR & GAMBLE/THE GILLETTE COMPANY NA Boston, MA May 2000 – November 2007 REVENUE RECONCILIATION SPECIALIST

Maintained $440B in receivables volume for Top 150 customers across all business units. Managed Specialty and Military channel portfolio totaling $500M in revenue for Gillette. Streamlined reports and created executive summaries.

Most Valuable Player Award: Received “Most Valuable Team Player” award twice building and training highly productive and motivated cross functional teams.

SAP AR R/3 Training: Designed/developed innovative training techniques for Specialty Markets in SAP AR R/3 module. Tailored training to meet both associate and director level needs. EDUCATIONS, CERTIFICATIONS AND TECHNICAL SKILLS

BSBA, MIS & Business (dual major), Northeastern University, Boston, MA Certifications: Scrum Fundamentals Certified, Project Management Professional (PMP), Project Management Institute

(PMI), expected 2020, OnBase Consultant System Administration, OnBase Consultant Workflow Administration, OnBase Consultant Advanced System Administration Skill Areas: Process Improvement, Risk Management, Meeting Facilitation, Resources Allocation, Conflict Resolution, System/ Software Integration, Visio flows Business Intelligence (BI)/Analytics,,Database Administration, Technical Support, Application Development, SQL queries, Workflow Automation, Gap Analysis, Impact Analysis, Swim Lanes, SIPOC, Visual Basic, HTML, XML, Simply KPI Development, Web Conferencing Applications: OnBase (ECM, Unity ROI, Studio, Workview),Smartsheet, Projector, Goto Meeting, EPIC (OnBase Integrations), STARS, Escripton, New Innovations, MSOW, HealthStream, UL Occupational Health, Salesforce, Workday, Allscripts, 3M/Softmed, Service Now, SharePoint, TechSmith Snagit, SAP, Siemens Soarian, Adobe Acrobat, The Brain, Cyberlink Director, Trello, Crystal Reports

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