GABRIELA CAPARROZ PAVON

adcm7a@r.postjobfree.com / CEL: 786-***-****

**** ***** ****, *****, ** 17025

SUMMARY

Energetic, results-oriented team-player and resourceful professional with over 12 years of experience in diverse environments, including construction, legal and claims insurance, plant nursery management, promotional products, purchasing management for a distribution company with efficiency while maximizing productivity.

SKILLS

Microsoft Office proficiency

Adobe Acrobat Pro DC, Quick Books

Knowledge of Administrative procedures

Scheduling Appointments, Meetings

Transaction record Keeping

Adaptability

Communication skills

Multitasking

Customer services

Problem-solving

Purchasing Materials

Travel arrangements

Inspections control

Inventory control systems

Bilingual in Spanish/English

Contract negotiation/review/drafting

Legal administrative support

Strong interpersonal skills

Billing and coding

Report development

EXPERIENCE

Operations Coordinator /United Site Services - Homestead, FL 05/2019 – 12/19

Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries.

Handle all customer call-ins and updates customer on expected delivery/service times (ETA's). Makes outgoing calls to customers regarding locked gates, missed services, etc.

Keep Operations Manager updated on issues and resolution of issues.

Support drivers telephonically/radio during reported emergencies and provides appropriate resources to assist with issues.

Work with customer service department on scheduling deliveries or services.

Review driver manifests at end of day to ensure that pencil notes have been documented and works with drivers to capture delivery/service information.

Conduct route check in to ensure that all information on manifest is accurate and complete so that it can be posted properly.

Post route & pick-ups and deliveries. Sequences routes and/or pick up and deliveries as needed.

Special/Other projects as assigned by management.

Office Assistant (Temporary) / MVRT Inc - Homestead, FL 02/2019 – 05/2019

Answered approximately 25-50 phone calls daily and pleasantly welcomed visitors to office.

Automated office operations, managing client correspondence, record tracking and data communications.

Entering and updating Payroll, Invoices, Bills, Proposals and PO’s.

Scheduling inspection at job sites, interacting with suppliers and vendors.

Keeps update of Vehicles or equipment log.

Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

Tracked office stock and maintained inventory in neat and organized fashion.

Managed daily office operations and equipment maintenance.

Designed electronic file systems and maintained electronic and paper files.

Prepared presentations, proposals and assist in bookkeeping and produced reports.

Legal and Claims Assistant (Temporary) / Robert M. Perez - Kendall, FL 09/2018 - 01/2019

Maintained utmost professionalism when interacting with customers by telephone or in-person to answer questions, provide general information or direct to appropriate personnel.

Monitored calendars and scheduled appointments for attorney’s availability and established load limits.

Provides administrative support to attorneys.

Prepare basic legal documents and correspondence.

Communicate with clients, witnesses and experts.

Scheduling appointments for clients and monitoring deadlines.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Automated office operations, managing client correspondence, record tracking and data communications.

Processed Claims insurance and legal paperwork efficiently to support smooth office procedures.

Dispersed incoming mail to correct recipients throughout office.

Administrative Assistant / Plant Creations Inc - Homestead, FL 02/2018 - 10/2018

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Manages confidential financial accounts, including reconciliation of bank and credit cards transactions.

Accounts payable-receivable and reconcile expenses.

Develop and maintain filing system and Payroll.

Assisting with all aspects of administrative management, directory maintenance, logistics, equipment and storage.

Automated office operations, managing client correspondence, record tracking and data communications.

Maintain various logs and records relating to sales, cash flow, pricing and sales tax.

Collected payments, issued receipts and updated accounts to reflect new balances.

Filed and retrieved records to support field workers needs and boost team productivity.

Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Contractor / Inspection Services Inc - 01/2017 - 01/2018

Tracked findings and updated computer tracking system with documented assessments.

Inspected vehicles and equipment products and work processes to determine compliance.

Conducted routine visual inspections of collections work to uncover issues with compliance and tolerances.

Documented, filed and maintained proper inspection records and quality assurance documents.

Shop Assistant and promoter / Naturhouse Usa, Inc - Coral Gables, FL 09/2016 - 12/2016

Processed an average of 25-50 transactions each day in a timely manner

Promoting Products and pacing flyers and making clients feel comfortable and engaging with them on a constant daily basis.

Managed daily calendar for Branch Nutritionist.

Exceeded specific team goals and resolved issues by partnering with staff to share and implement healthy diets program initiatives.

Provided direct assistance on reporting, communications and specialized projects.

Posted company’s promotions on social media websites.

Maximized accuracy, productivity and customer experiences by reviewing processes and devising changes.

Kept the showroom clean and maintained neat, orderly product displays.

Built customer confidence by actively listening to concerns and giving appropriate feedback.

Processed shipments and maintained organized stock shelves.

Administrative Assistant / Pilos Productions Inc - Honduras 02/2012 - 06/2016

Maintained attendance records, taking note of staff vacation time, sick days and personal days.

Schedule and coordinate meetings, appointments and travel arrangements for management.

Prepare agendas for meetings, record, compile, transcribe and distribute minutes of meetings.

Prepare and modify documents including correspondence, reports, and emails.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Input data into SAP database system for all applicable customers and conducted follow-up on all cases recorded within 5-6 hours daily.

Expanded book of business by processing new accounts and account transfers expediently and accurately.

Fostered inviting reception area while maintaining its organization and cleanliness.

Maximized accuracy, productivity and customer experiences by reviewing processes and devising changes.

Prepared and filed expense report forms for sales staff.

Materials Purchasing Coordinator / Istmania Distributions - Honduras 12/2006 - 01/2012

Ensure materials are ordered and in stock to meet company requirements, while maintaining appropriate inventory levels.

Activities related to material planning and control, ordering of production material, inventory control, and product life-cycle.

Manage the coordination of efficient movement of materials with purchasing, scheduling, production, and order fulfillment.

Interview vendors and visit suppliers' plants and distribution centers to examine and learn about products, services, and prices.

Attend meetings, trade shows, and conferences to learn about new industry trends and make contacts with suppliers.

Evaluate and monitor contracts to be sure that vendors and supplies comply with the terms and conditions of the contract and to determine need for changes.

Filing of purchase orders and documents related to the PO's.

Tracked shipments and revised issues with deadlines

EDUCATION

UNITEC University of Honduras

Bachelor's Degree: Industrial Management, Mayor Business Administration

LANGUAGES

Spanish/English

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