Emmanuel Sekayi

703-***-**** E: adcm5m@r.postjobfree.com

Springfield, VA 22152

EDUCATION

B.S Business Administration and Management, Business Administration 2015

VIRGINIA COMMONWEALTH UNIVERSITY, Richmond, VA

SKILLS

Microsoft Office Customer Service Critical Thinking Skills

Customer satisfaction

Customer Service

Local Area Networks

Microsoft Office

Customer service expert

WORK HISTORY

HELP DESK INTERN 01/2019 to CURRENT

Northern Virginia Community College Fairfax, VA

Provided responses to inquiries in writing using professional email skills

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Installed Windows 10

Install, modify, and repair computer hardware and software

Run diagnostic programs to resolve problems

Install computer peripherals for users

Maintain daily performance of computer systems

Follow up with customers to ensure issue has been resolved

Delivered technical sales presentations to prospects and presented benefits and value of insurance products

Removed malware, ransomware and other threats from laptops and desktop systems

MARKETING ASSISTANT 01/2017 to 03/2018

JET CREATIONS, INC Springfield, VA

Engaged with management by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses

Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc

This helped company stay on top of marketing Industry and helped create products that were superior to competitors

Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management

This helped create customer loyalty and overall customer satisfaction

Recommended changes in products, service, and policy by evaluating sales results and competitive developments

This helped firm create products that will be better than competitors

Assisted with capturing and analyzing social media metrics

Assisted in creation of pre-season marketing plans to support department and divisional strategies

Stayed updated with latest marketing concepts and techniques

Designed and presented social media campaign ideas

Developed ads centered on target demographics and monitored results to improve marketing research and team campaign development

Tracked schedules, expenses and communication between project stakeholders

INSURANCE OPERATIONS ASSOCIATE 03/2016 to 03/2017

BERKLEY NET UNDERWRITERS Woodbridge, VA

Entered customer's financial details to Power Suite accurately

This helped company efficiently process claims

Audited customer's financial information in Power Suite

This helped company accurately reduce mistakes when it came time to process claims

Created customer records in Guide wire Claim Center

This helped company keep records in their secure vault

CERTIFICATIONS

IT Infrastructure Library

Certificate number: GR671136686ES

Issue date:

3/26/2020

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