Omar Maillard

IT Global Systems Administrator

**-** ******** ****.

Jackson Heights, NY 11372

845-***-****

adclik@r.postjobfree.com

PROFESSIONAL PROFILE

Avon Inc., Remote — Global Systems Administrator

2012 - 2019

● Daily support of incidents for Production business applications according to SLA.

● Coordination support of critical issues between business and technical teams.

● Promote application changes to production and test environments.

● User management.

● Direct communication with business and IT teams in relation to support tasks.

● Coordination of any infrastructure maintenance from application perspective.

● Supported 45 application instances for 50 countries and managed 140+ servers within the Avon Corporation.

● Internal controls process support and system security.

● Supported or managed various internal projects in relation to supported systems.

Roper Saint Francis Hospital, Charleston SC

Help Desk Analyst

2010 - 2012

● Supervise day to day activities of the Help Desk.

● Responsible for supporting and maintaining company help desk management software and server environment.

● Play a key role in identifying, troubleshooting and resolution of recurrent IT related issues.

● Assists manager with projects, new policy implementation, hiring of new staff and reporting.

● Additional responsibilities include training of new staff Help Desk Support Specialist

2009 - 2010

● Responsibilities include providing remote support for all user account, pc, laptop, printer, network Lan Wan, wireless and Microsoft\Hospital application related issues. Provide support for Roper Hospital\ Saint Francis Hospital and over 90 outlying affiliates. Support an environment with about 6300 end users.

● Additional responsibilities include creating user accounts in AD\Exchange, network access, folder\file access, group access etc. Also responsible for managing workflow for application, pc, and network related issues when onsite support is required for problems that cannot be resolved remotely.

● Utilize Track It management software to log and assign work orders. Also assists management with various projects.

● Provide application support for VMware, Citrix, Vsphere and Imprivata. SKILLS

Server Management

Application & Backend

Support

Project Management

Networking

Active Directory

SQL & Database Support

Solution Concept to

Execution

Translating Business Data

into Action

Help Desk/Desktop Support

Antivirus Application

Management

User Acceptance Testing

Backup and Recovery

Application Testing

Innovative Application of

Technology

Quality Assurance Control

Technical Troubleshooting

Iterative Development

Methodologies

Production Support

Onboarding/Offboarding

CORE COMPETENCIES

Unique competency in

translating technical issues into

solutions including opportunity

identification, requirements

development, database system

management, delivery, support,

and analysis.

Full life cycle experience in the

successful implementation of

highly effective application

support and technical support

strategies.

Hands-on experience leading all

stages of troubleshooting and

analysis efforts, including

application requirements

definition, design, architecture,

testing, and support.

Outstanding leadership abilities;

able to coordinate and direct all

phases of project-based efforts

while managing, motivating,

Comcast, North Charleston SC — Help Desk Support

Technician

2008 - 2009

● 100 percent phone support for high speed internet connectivity, email account problems, set up and configuration with third party applications such as Outlook, password resets, and modem configurations.

● Responsible for establishing, troubleshooting and resolution of cable modems, email accounts and PC internet connectivity issues.

● Provided support for Windows XP, Vista and Mac Operating Systems. CNC Consultants, Milford NJ — Desktop Support Technician 2007 - 2008

● Responsible for resolution of all desktop, laptop, printing, networking and application related issues in a Novell/Windows 95/98/2000/XP environment.

● Provided IT support for all schools in Warwick Valley school district. Supported between 300 to 400 end users.

● Application installs and configurations as per users group selection.

● Utilized the following applications Ghost, Service Center, Fortress, Novell, MS Office 2000/2003, PGP encryption software and proprietary school district software.

Crystal Run Healthcare, Middletown NY

IT Support Specialist

2003 - 2007

● Provided 24/7 support for all desktop, laptop, networking, printing, and application related issues in a health care environment.

● Supported a healthcare facility with 7 locations, and between 1100 and 1200 end users, via phone, email and remote management software. Traveled to remote sites as needed for support.

● Experienced with Microsoft Office 2003, Ghost image software, Track It application, Nextgen EMR and EPM (Electronic Medical Record system), Norton Antivirus, VPN, Blackberry support, Citrix, Brentwood medical software applications, RIS and PACS radiology applications, Impact MD, Harvest and Orchard Lab application, Video conference set up, and HP management software.

Track IT Application Specialist

2003 - 2007

● Responsible for development and implementation of Help Desk ticketing system and support procedures.

● Utilized Track IT application to manage, prioritize and assign all desktop and development teams daily work flow.

● Monitored Network Operations Center (NOC) and escalated any issues that needed attention to the system and or network administrators.

● Managed contact with company vendors as required.

● Kept detailed inventory of all company IT equipment, related asset ID numbers, and related information.

Self Employed, Middletown NY — PC Support Specialist 2001 - 2004

● Specialized in PC and laptop repair, virus removal and wireless home network setup.

● Set up, installation, and simple repair of printers.

● Training users on Microsoft applications and PC environment set-up. and leading project team

initiatives.

EDUCATION

Track on Microsoft

Training Center

Certified Track IT Specialist

A+

MCP

Network+

Monticello High School

High School Diploma

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