Mathialagan Muthusami, M.S, PMP, PMI-ACP, CSM, SAFe, ITIL

***** **** ***** ***, *******, VA 20171, PH: 703-***-****, EMAIL: adcl93@r.postjobfree.com

CAREER PROFILE

Agile Certified Practitioner and solutions-driven Technology Program Manager with 22+ years of expertise in value adding IT programs fueling business growth, transformative change, technology advancement, competitive advantage and customer experience journey mapping. Conceptualize and execute program vision from initiation to closure, managing complex milestones while adapting to changes and shifting priorities. Focus on employee’s onboarding journey, customer experiences and strategic technology initiatives, leading cross-functional teams to implement enterprise IT solutions, improve processes across value-chain activities and deliver bottom-line results.

Hands-on experience in managing diverse and distributed technical teams, facilitating planning, definition, analysis, design, architecture, development, testing, integration, deployment and release cycles for Mobile and Web Applications, IT Infrastructure, Content Management and COTS integration solutions through continuous delivery/continuous deployment pipeline, incremental value and customer feedback using Agile frameworks.

Areas of Expertise:

Agile Scrum and Kanban methodologies – SAFe – SDLC – AWS and Azure Cloud Deployments – Application Lifecycle Management– Cross Functional Supervision – Customer Experiences – Business Integrations – Strategic and Adaptive Planning – Project and Product Governance – Team Building and Monitoring – Estimation and Budget Tracking – Risk Management –Vendor Management – EVM Reporting – ITIL Service Delivery.

PROFESSIONAL EXPERIENCE

06/2019 – Present: Technical Program Manager/Scrum Master, i-Link Solutions. at USCIS, Washington, D.C.

Manage 22+ resources to modernize and deploy legacy applications into microservices architecture in AWS cloud with RedHat OpenShift Container Platform, Kafka, Apigee and evolving tools and technologies stack.

Primary point of contact to identify and solve core needs of Development, Security and Operations (DevSecOps) team and manage Integration and Architecture Services (IAS) program for development of new application architecture, patterns, tools and approaches through new emerging Cloud technologies.

Collaboratively work with other USCIS Agile teams and step outside the traditional channels, embracing automation and orchestration to accomplish USCIS mission for digital modernization of legacy applications.

Successfully manage multiple diverse teams and deliver objectives of work streams, including ESB Modernization, Integration and Infrastructure Support and eProcessing, RefDaaS and Architecture.

Implement USCIS digital playbook services using Scrum and Kanban methodologies and related ceremonies, including backlog grooming, sprint planning, daily stand-ups, review, retrospective, and scrum of scrums.

Accountable for design, development, configuration, customization and deployment of technical solutions.

Dive as deep into the USCIS tech stack, integration and architectural patterns, and organizational capabilities, and the company wide assets to leverage and provide technical solutions to customer problems.

Deliver application lifecycle management gate reviews, release planning reviews, post implementation reviews, burndown/burnup charts, team velocity charts, status reports, metrics reports, process flows, presentations, minutes, flow charts, and cumulative flow diagrams using Jira and Confluence Wiki tools,

Collect and report technical performance measures, including code quality, test quality, test coverage, system stability productivity, continuous improvement, acceptance criteria, and 508 compliance.

Contribute to the strategies, design choices, and AWS cloud infrastructure to build execution plans and deliver innovative and high-profile new features and capabilities for customers

Coach cross functional teams on self-organization and empowerment to embrace transformative changes.

Serve as savior for the team to remove impediments and escalate obstacles.

Coordinate with the product owner and conduct sessions to identify priorities and maximize business value.

Facilitate team events including daily grooming, stand-ups, planning, demo and retrospective meetings.

Specific Achievements:

Orchestrated USCIS contractors to build innovative microservices architecture in AWS cloud for high-complexity mission-critical application “Enterprise Gateway Integration Architecture (EGIS)”.

Delivered USCIS DevSecOps solution to develop Continuous Integration/Continuous Delivery (CI/CD) pipeline for automated code builds, service integration and Team Management Deployment (TMD).

07/2016 – 05/2019: Senior IT Project Manager, OST Inc. at Federal Aviation Administration, Mclean, VA.

Directly and indirectly managed a geographically disbursed team of direct/indirect report FAA contractors performing the roles of Program Manager, PMO support, Master Schedulers, Business Systems Analysts, Business Analysts, Business Architects, Business Process Reengineers, and User Acceptance Testers

Senior IT Project Manager responsible for management of FAA major initiatives performing the complex and highly sensitive administrative, analytical, and technical duties relative to IT project management, application development, testing, evaluation functions, life cycle logistics, acquisition/contracting, financial management, resource management, risk management, 508 compliance, and leadership.

The major duties and responsibilities include collecting, analyzing, interpreting data for use in assessing trends, identifying problem areas and decision making; planning, managing, and controlling projects throughout their life cycle, using structured project management tools (i.e. JIRA, MS project) and other techniques in order to implement iterative, agile, waterfall IT life cycle methodologies

Developed new Information Technology (IT) initiatives, managing information systems based reporting and analysis, managing and overseeing IT related system security, leading a project team to successful achievement of project goals,

Coordinated all activities of contractors, vendors, and other participants in assigned projects, ensuring management is informed of status, progress, and results obtained throughout the life cycle of assigned projects, identifying and mitigating issues and risks in order to enable the provision of optimal resources and services needed to complete projects.

Evaluated and assessed project data to ensure compliance with applicable agency policies, procedures, guidelines, regulations, and identify areas in need of improvement.

Advised FAA Division Manager and Program Director on programmatic issues resulting from IT budget and project prioritization activities, resource availability, project performance, legislative requirements, and strategic changes. Recommend short and long- range strategic direction, performance plans, reporting, and resource needs to meet business objectives.

Formulated and managed the project budget for resourcing, training, travel and contracts. Ensure the timely and proper development and execution of budget and operating plans. Provide technical expertise and budget guidance to ensure project forecasts support. Planned resource allocation for personnel and project workload requirements. Developed the FY 17 project budget and prepared justifications for increased funding, facilitated the prioritization of FY17/18 Unfunded Requests for project sustainment.

Coordinated project acquisition process and contracting activities from acquisition planning and Performance Work Statement development through award and contractor performance monitoring. Manage contracting budget for both Prime Contractor and technical PMO support to support project Program Operations and ensure timely and appropriate obligation of funds. Evaluated multiple software solutions and program support proposals on Technical Evaluation Team.

Developed and managed product road maps, and detail-oriented project plans throughout system development and project management lifecycles, defining scope, requirements, schedule, budget, resources, risks, and quality.

Oversaw implementation of project quality assurance audits to ensure compliance with internal controls and risk management processes; monitor progress of corrective actions plans to address findings and recommendations

Specific Achievements:

Successfully managed FAA high-complexity mission-critical innovative cloud-based mobile application “Aviation Data Exchange program (AVDEX)” and delivered to meet the program objectives.

Migrated 65,000+ FAA users to “Office 365” from D-ITAR to GCC cloud environment and deployed FAA governance policy and compliance, coordinating with FAA PMO, networking, identity, security, legal, and records management teams.

Received “Excellence in Customer Service” and “Outstanding Performance” rating for 2017 year-end appraisal.

Saved FAA over $250k with multi-tasking BA role, hosting story workshops for Global Aviation Community.

10/2015 – 07/2016: Senior Agile Program Manager III, SIRC LLC at WMATA (Metro), Washington, D.C.

Managed 6 resources to design, build and deliver WMATA Bus Stop Management mobile app

Primary point of contact in WMATA IT BUS APPS to manage design, development, test, and deployment of Hybrid Cordova Mobile/Web applications and Oracle WebLogic RESTful Web Services to support Bus Stop Editor Application Lifecycle Management throughout all phases of SDLC and Agile/Scrum methodologies.

Coordinate with product and system owners, formalizing requirements, defining WMATA bus stop lifecycle and regional data flow processes, finalizing technical design, team sizing and prioritizing business needs.

Successfully transitioned the organization to Agile by adopting agile mindset, common goals and value.

Develop and manage product vision, risk-adjusted backlog, story maps, road maps, release plan, iteration plan, epics, user stories, priorities, acceptance criteria, estimate, budget burn rate, resources, and quality.

Coach Scrum team members on agile values, principles and practices, conducting project, process and team orientations and focusing on learning through discovery, value-added increments and continuous improvement.

Host Sprint events, develop agenda, record and track action items, and escalate corrective actions.

Prepare Team Velocity and Burn Up/Down charts for project metrics reporting and executive briefings.

Participate in CCB, develop configuration baseline, control changes and manage approvals to work products.

05/2014 – 10/2015: Senior IT Program Manager, Xpand Corp. at Department of the Interior, Reston, VA

Managed 12 shared resources to design develop and deploy Virtual Client Web solution for IMARS program

Primary customer interface to manage design, development, test, deployment and O&M support for Java/J2EE & .NET Web Applications Lifecycle Management, IT Infrastructure, Data Center Hosting, Virtualization, Storage and Cloud solutions to support Federal IT Transformation Program using Agile/Scrum methodologies.

Established self-organized, high-performing and motivated scrum team of 5 resources by training and coaching the team on agile principles for monthly Sprint and quarterly Release Cycle deliveries. After the burn-in period, the team was able to maintain velocity at constant pace with 90 % completion rate over Sprint delivery cycles.

Coordinated with product and system owners to formalize requirements and finalize design, leveraging User Stories, Sizing and Planning Poker techniques as needed based on the length of the backlog and priorities.

Facilitated scrum events and delivered Product Vision, Road Maps, Backlog, Release Plan, and Iteration Plan.

Reported progress to all stakeholders through Sprint/Iteration Burn-Down Reports, and Velocity targets.

Coordinated sessions for backlog grooming, release and sprint planning and impediment removal.

Proactively identified and mitigated risks on daily basis to minimize impact to business and customers.

05/2011 – 12/2013, Senior IT Project Manager, NetPolarity at Time Warner Cable, Herndon, VA

Managed 12 matrix team to deploy .NET Web apps, IT infrastructure and hosting solutions in SaleForce.com

Served client-facing role for TWC corporate and regional teams, customers, contractors and vendors.

Lead, build and coordinate cross-functional teams, including IT, Sales and Marketing, Finance, Engineering, Product, Process, and User groups to develop business cases, project charter and facilitate program objectives.

Build, motivate and manage matrix project teams to support commercial PMO by working with business units during planning and budgeting processes to drive program prioritization, dependencies, and success criteria.

Develop and manage detail-oriented integrated program plans throughout system development and project management lifecycles, defining scope, requirements, project schedule, budget, deliverables, resources, risks, communication plan, QA, systems integration, testing, pilot/production deployment and change activities.

Proactively identify and assess risks, develop mitigation plan and minimize impact to business and customers.

Establish metrics, standards and procedures for weekly program status reporting and executive presentations.

Host meetings, develop agendas, record and track action items, and escalate for timely corrective actions.

Facilitate completion of lessons learned artifacts, and program deployment and PMO support documentation.

01/2010 – 04/2011, IT Project Manager, AINS Inc. at USAID Federal Agency, Arlington, VA

Concurrently managed diverse projects and teams of 8+ on-site/off-site direct reports, contractors and vendors to deliver ASIST Web Application, Enterprise Content Management and COTS integration solutions.

Delivered Application Life Cycle Management using Agile/Scrum and SDLC methods.

Served primary client interface for Govt. PM/CO/COTR in Washington and 55 Missions worldwide

Delivered USAID mission critical projects for requirements gathering, system prototyping, design, development and deployment of Enterprise Content Management for secure data storage and workflows in Documentum.

Tailored full-scale project plans to comply with USAID Project Governance framework and all phases of Agile/Scrum development practices for faster incremental delivery of high value products to customers.

Facilitated Scrum project lifecycle approach, helping to build product backlog, priorities, estimates, schedule, budget, resources, dependencies, quality, risk, continuous integration, QA, release plan and change control.

Conduct brainstorming session; register risks; develop mitigation plan; track and escalate for timely resolution.

Host meetings, and report Earned Value Performance (EVM) metrics, project variances and corrective actions.

09/2004 – 12/2009, IT Project Manager, Verizon Communications Inc., Arlington, VA

Led cross-functional project teams of 12 on-site/off-shore team members, contractors and vendors to design develop and deliver Web application “Enterprise Ordering Gateway System”.

Concurrently delivered Medium to Large complexity projects through SDLC and Agile/Iterative Lifecycle.

Managed project team of 8 on-site employees and consultants to deploy Web Content Management

Served primary interface to assigned projects for internal and external customers, vendors and contractors.

Established project standards, processes, procedures and metrics through Integrated Program Schedule with centralized resource pool for driving program prioritization and dependencies across multiple projects.

Developed structured full-scale project plans that include scope, phased WBS, requirements, schedule, tasks, budget, resource plan, deliverables, milestones deadlines, responsibilities assignment, risk probability and impact matrix, risk mitigation plan, quality and communication plan, integration, testing, QA and deployment.

Acquired cross-functional project team, assigned clear roles, actively engaged stakeholders, managed work effort, reviewed progress, recorded performance to direct reports and maintained team dynamics.

Proactively engaged stakeholders to identify risks upfront, and developed impact matrix for timely mitigation.

Prepared weekly executive reports and presented project status, financial and management briefings for analysis and review of project metrics with identified variances, trends and forecasts utilizing EVM techniques.

Implemented program management policies, processes, procedures, standards, metrics, tools, and templates.

04/1998 – 09/2004, Senior Systems Analyst / Java Developer, Verizon Communications Inc., Arlington, VA

Served as “Front Door” liaison to capture, analyze, and prioritize system requirements, build end-to-end process flow, and create traceability matrix for business-critical Enterprise Order Management System.

Created and maintained unified interface definitions and systems designs for seamless integration, component decoupling and cohesive data exchange across Verizon systems to improve productivity and efficiency.

Performed system analysis and review to comply regulatory mandates, exceeding FCC Metrics (89%) for End-to-End order completion rate and significantly reduced penalty liability with state agencies.

Developed Business Requirement Document (BRD), Functional Requirement Specification (FRS), Business Process Model, Use Cases, Flow Charts and UML Activity and State Diagrams, and Data Modeling.

Implemented Java/J2EE application and ESB/SOA web services in WebLogic/Oracle, JBOSS and SPRIING.

Education / Certifications:

Certified PMP, PMI-ACP, SAFe Scrum Master (SSM), ITIL v3, Six Sigma Black Belt, MS Project Professional

Master’s Degree - Information Technology - Virginia Tech, Falls Church, VA

Bachelor’s Degree – Engineering - Madurai Kamaraj University, India

Certification in Web Technology - George Washington University, Arlington, VA

Certification in Project Management – Virginia Tech, Falls Church, VA

Systems / Technologies:

Jira, Rally, iRise Studio, Confluence, GitHub, MS Project, CA Clarity, Office 365, Visio, SharePoint

AWS, Azure, RedHat OCP, Apache Camel. Kafka, Apigee, Jenkins, Sonar Cube, New Relic, Nexus, Fortify, Splunk

Apache Cordova, JavaScript, HTML, CSS, Web Logic, Java/J2EE, JBOSS, SOA, EJB, Web Services

EMC Documentum, Clear Case, Requisite Pro, Remedy, EvenTrak, MARS, Granite, Salesforce, ArcGIS

Mainframe, Windows 7, Windows 2003/2008/2012, UNIX/LINUX, VMware, Citrix, EMC, NetApp, Nagios

Oracle 11g/12c, Oracle SQL Developer, JDeveloper, MS SQL Server, MySQL, DB2, Informatica, TOAD

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