SUMMARY

Around * years’ experience leading all phases of the technology life cycle, including requirements definition, architecture, design, software development, implementation, conversion, and quality assurance across various domains including, finance, healthcare, logistics. I have a master’s degree in Engineering Management with primary focus on Business Analysis, Project Management, Six Sigma Quality and Supply Chain Management. I help transform a business vision into digital reality.

PROFESSIONAL EXPERIENCE

Senior Business Analyst November 2019 – Present

Futran Solutions Inc., USA Client: Royal Caribbean

Synthesize complex and contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail

Own the requirements specifications, from initial creation, through change management and solution delivery

Create User Stories & Acceptance Criteria for compelling features and maintain Backlog in JIRA

Create technical documentation capturing requirements – Business Requirements Document, Functional Requirements Documents, System Flows, Process Flows, UML Diagrams, Activity Flows

Create UI/UX interfaces, interactive prototypes, personas, workflows and wireframes, mockups

Analyze current processes and systems to determine, recommend and implement process improvements and system automations

Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews

Knowledge and experience in SQL NoSQL technologies

Evaluate current system architecture to determine software design upgrades and estimate time and cost involved.

Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs. (e.g. reporting tools like SSRS, Tableau)

Connect visualizations to a variety of data sources and tools, including cloud DBs, traditional relational databases, various NoSQL solutions, and other Big Data platforms

Liaise with Engineering, providing requirements and ensuring successful delivery occurs

Create test plans and lead QA (user acceptance testing) through the development lifecycle

Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format

Analyze business data and create visualizations that facilitate the understanding of business processes.

Create user training documents and train end users on new products and features

Build recurring and ad-hoc analytical models to inform operational strategy in a fast-moving, high- volume environment.

Core Skills and Environment: JIRA, Confluence, Invision, User Stories, Agile, Scrum, Hybris, SAP SuccessFactors, Mobile App, API Design, Web Development, React Native, Backlog Grooming, Feature Research, Market Research, NoSQL, QA, Planning, Requirements Elicitation, Technical Documentation, Reporting Tools

Senior Business Analyst Feb 2017 – October 2019

Treehouse Technology Group, USA

I am responsible for systems integration, including Solution Architecture, IT transformation, Website Design/Redesign, test strategy and execution, and IT roadmap and planning for SSL Financial (Financial Organization focused on wealth management, investment banking and brokerage)

•Translate stakeholder goals (client and internal) into various documentation deliverables such as use cases, user stories, persona development, workflow/process diagrams, data flow/data model diagrams, functional documents, business requirements document and RFP

•Experienced in developing, implementing, documenting and maintaining the data warehouse extracts, ETL process in various domains

•Elicit objectives using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.

•Developed Complex SQL queries using stored procedures, common table expressions, temporary tables to support PowerBI and SSRS Reports.

•Website Blueprint process, page flow illustration using user flows and sitemaps, visual design using mood boards, design mockups and wireframes to capture the UI/UX requirements

•Designed and implemented multiple usability design web solutions to drive measurable results for customer facing websites

•Troubleshoot issues and brainstorm solutions in Salesforce payment processing including recurring billing and invoicing.

•Created wireframes, sitemaps, sketches, mock-ups, etc., that communicated design concepts with our team and other teams.

•Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, Epic Definitions and Release/Deployment Planning

•Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents

•Document and maintain system / data flows representing current / interim / target states of trade data and reference data across the different risk platforms and regulatory programs

•Expertise in SQL queries and stored procedures and integration with software development

•Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives

•Designed and implemented multiple Android/iOS mobile app solutions

•Design data models, perform data mining and build queries for forecasting, generate reports, charts and create dashboards from multiple data sources using applications like PowerBI, Tableau, SSRS and Bime Analytics.

•Design, develop and establish KPIs and success metrics for new systems and processes to track and measure against

•Assist internal business partners and 3rd Party Advisors with complex issues and questions pertaining to corporate action and dividend issues

•Assess business processes and develop problem statements, process flows, gap analysis, custom and ERP solution recommendations and functional designs

•Completed development and launch of building multiple cutting-edge SaaS solutions that leverage new systems’ core configuration capabilities including workflow, development and reporting

•Lead QA and UAT to ensure the solution performs as designed and participate in client training to promote solution adaption

•Custom solutions for CRM 365, Zoho One and Zendesk implementation (SaaS implementations)

Core Skills and Environment: Product Roadmaps, Technical Product R&D, SaaS Solutions, Business Process Management, Product Lifecycle Management, Angular JS, HTML, Zendesk, Zoho, Release Management, Corporate Action, SAP ERP, Reference Data, BIME Analytics, ETL, Zoho CRM, Prototypes, MS Word, MS Excel, Web and Mobile Applications, Agile, Scrum, MS SQL Server, MySQL, JIRA, Confluence, Kanban, API Design, AWS Migration, Azure, Tableau, Cognos, SSRS, QlikView, Enterprise Architecture, Presentations, Project Management, Onboarding, Change Management, Planning and Organization, Data Collection & Analysis

Senior Business Analyst May 2016 - August 2016

Apar Technologies, Singapore

At Apar Tech, I worked on a 20-million-dollar project for the development and implementation of Online Shipping Management system for a logistics client.

•Worked with stakeholder to perform process workflow analysis and analyze possible technical solutions, gather the software requirements and develop the Business Requirements Document (BRD)

•Successfully used Agile/Scrum methodologies to elicit the client requirements and facilitated user stories workshop

•Documented user stories and facilitated Story Point discussions to analyze the level of effort on project specifications

•Created High Quality prototypes using Axure to showcase functionality of new demo apps.

•Performed extensive GAP analysis in the project, as there were numerous 'As-Is' and 'To-Be' conditions

•Prepared Business Process Models using MS Visio that depicted modeling of all the activities of the business

•Assisted in preparing the Request for Proposal (RFP)

•Ensured an understanding between customer, end user and the development team regarding the OSM system

•Assisted the Team Lead and Project Manager in determining the risks, budget and resource planning

Core Skills and Environment: Business Analysis, MS Visio, MS Project, MS Power Point, MS Word, Agile Methodology, Scrum Framework

Senior Business Systems Analyst January 2014 - July 2015

Cognizant Technology Solutions, Singapore

At CTS, as a part of the Access Management Group, I was responsible for facilitating rapid development, minimizing impediments, resolving support issues and implementing overall wealth management enhancements successfully for the client UBS.

Partner with business stakeholders and system owners to educate and influence decisions to support the IAM program

Responsible for provisioning/de-provisioning of access to applications, infrastructure and operating systems as per established Policy, Standards and procedures

UI and UX design including prototyping, wireframes, mockups, including development of personas

Well versed with following processes: New Hire On-Boarding, Employee Off-Boarding, Department Transfers, Access Remediation, and Privileged Access.

Analyze requests to various business systems and applications, including creation, deletion and modification of access within business roles and groups, as required.

Lead the effort with unique/complex security access requests including internal and external audit and disaster recovery testing.

Analyzed the processes followed for production and operations and draft reports and knowledge articles for training

Good working knowledge of the financial data landscape including reference data, symbology, general ledger & subledger, Legal Entity Data, pricing, risk management data

Operational review and analysis of access requests to ensure compliance

Accurate and timely booking of Corporate action transactions executed on investment funds accounts, verifying data received from external vendors such as Bloomberg and FTS in respect of their correctness and completeness

Execution of controls around Identity lifecycle management

Identified gaps in the current process and ways to improve them, while also working on bringing in new processes to increase automation and reduce manual intervention

Worked on SAP and various other tools to troubleshoot issues that arise in accessing the Wealth Management business applications for the client

Knowledge and experience with Active Directory, LDAP, DB, UNIX/Linux, or AWS IAM, AS/400

Core Skills and Environment: SQL, MS Project, MS Word, MS Excel, MS Visio, MS Power point, SAP CRM, Service Now, Windows Active Directory, As/400, AWS IAM, UNIX/LINUS, Security and Financial Messaging

Software Engineer (Java Developer) June 2012 – December 2013

NIIT Technologies, Singapore

Collaborated with cross-functional teams and worked closely with clients to achieve the biggest challenge of upgrading a live public facing application over factors such as High security, latency and the number of concurrent users that use the application.

Mapped and documented interfaces between legacy and the new systems.

Prepared reports for Project Manager including but not limited to Client Reports, summary schedule updates, status of deliverable, potential cost/schedule variance caused by client scope changes.

Analyzed the project schedule, monitored progress and highlighted potential cost/schedule variances.

Recommended Corrective Action Plans for Project Management approval.

Managed project scope and change control and escalated issues where necessary.

Upgraded the RPSi Application for CPF Board using core technologies like Java Scripts and SQL.

Designed form validation programs using HTML and JavaScript.

Developed a security filter as an effort to combat the “Anonymous Hackers” cyber-attacks on the Singapore Government websites in November 2013.

Extracted, discussed, and refined business requirements from business users and team members.

Gathered the requirements, developed a Process Model and detailed Business Policies and developed the business requirement document.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and Business Process using MS Visio.

Worked closely with users to ensure the project meets business needs.

Provided effective and efficient IT solution to clients and multitasking on multiple project to track updates, manage costs and utilize resources to increase project revenue and manage process.

Environment: Java Script, SQL, HTML, XML, CSS, MS Visio, MS Word, MS Power point, MS Project, Pivot tables, VLOOKUP in MS Excel, MS Access, Business Analysis, Requirements Gathering, Planning and Delivery, Use Cases, Process Modeling

EDUCATION & CERTIFICATIONS

Master of Science in Engineering Management December 2016

University of Houston, Texas

Certificate in Project Management June 2016

University of Houston, Texas

Six Sigma Quality Green Belt June 2016

University of Houston, Texas

Graduate Diploma in Software and Applications (SAP-FICO) February 2014

Lithan Hall Academy – Victoria University, Singapore

Bachelor of Technology in Information Technology April 2012

Jawaharlal Nehru Technological University, India

Saranya Sarika

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