Administrative Assistant
Resume:
Dubai UAE
[email] : **********@*****.***
Visa Status : Residence Visa
Anna Marie Palencia Padrones
C A R E E R O B J E C T I V E S
To have an adequate training and excellent professional and personal growth, to encounter challenges and learn new things and apply my knowledge and skills to contribute for the betterment of the company.
• Birthdate • Citizenship
May 28, 1985 Filipino
• Sex • Civil Status
Female Single
• Height • Weight
5’ 3” 100 lbs
P e r s o n a l I n f o
C A R E E R / I N D U S T R Y E X P E R I E N C E
E d u c a t i o n
BS in Building Management Tech.
University of Makati
Makati City Philippines
2003-2007
Secondary Education
Passi National High School
Passi City, Philippines
1999-2003
Primary Education
Batu Elementary School
Batu Passi City, Philippines
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B a c h e l o r o f S c i e n c e i n B u i l d i n g M a n a g e m e n t T e c h . LUXURY OWNERS ASSOCIATION MANAGEMENT SERVICES ( DAMAC PROPERTIES) Position: Property Manager
(October 18 2019 to February 13, 2020)
Projects: Capital Bay, Avanti, Madison Residences, Suburbia Tower, Ghalia Tower & Tower 108
Job Summary:
In charge of the day to day operations of all the projects being managed.
Preparation of Annual service charges budget in line with RERA regulations and carrying out monthly review of financial reports.
Conduct Annual General Assembly of Owners Association
Assist Finance team in collecting outstanding service charges
Conduct regular building inspections of all projects being managed and ensure all activities performed is in compliance with the local law’s requirements.
Ensure residents adhere to community rules
Ensure all approved processes in line with ISO certification is adhered to; prepares the documentation for the ISO audit (internal & external)
Propose and implement community improvements for the residents’ benefit
Responsible for handling the various administrative functions within the community in general and customer communication via e-mails, service requests etc.
CAYAN COMMUNITY MANAGEMENT LLC ( CAYAN GROUP)
Position: Customer Service Executive
(September 18 2013 to September 18, 2019)
Job Summary:
Minimal vocal point between Clients and Cayan with a large administrative responsibility mainly to issue invoices for Maintenance and AC, follow up payments, issue notices for unpaid service charges and AC bills, collections and issuance of receipts. Ensure all tasks are carried out in accordance with CAYAN’s set of objectives, targets, policies and processes
Primary Duties & Responsibilities:
Administrative:
Coordinates administrative work and efficiently responds back to client queries thru email, telephone and personal interaction whether regarding Maintenance Fees, AC Fees, parking, access card and storages.
Coordinates any complaints and issues received to the site administrator / FM regarding FM related concerns such as maintenance issues and access cards; and ista regarding concerns on BTU meters, appointment schedules for BTU inspections and disconnection of AC services.
Ensure all clients queries, complaints and requests are addressed and the unresolved issues are escalated to the designated resource.
Responsible in filing / document control of all OA projects: Maintains hard copy for invoices, payment received and receipt vouchers filed in corresponding folders; Maintains the owners association folders for all OA projects such as budget, letters issued to clients, insurance, FM, ista, fire alarm, transmittal, rental fees (parking and storages); Scanning & sending documents when required e.g. (Contracts, Receipts, Invoices, Notices, etc.). Microsoft Office (Advance
Excel, Power Point, Word),
Desirable Characteristics
Hardworking
Responsible
Willing to be Trained
Can work under
Pressure
Team Player
Disciplined
S K I L L S A N D I N T E R E S T S
B a c h e l o r o f S c i e n c e i n B u i l d i n g M a n a g e m e n t T e c h n o l o g y A n n a M a r i e P . P a d r o n e s
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Available Upon Request
Provides monthly updates to ista for the BTU set up file (physical occupancy) and occupancy report.
Assist to provide required documents needed for RERA submission, general filling, final AC bills and maintenance payment.
Ensure that client information’s are updated in the owner’s registry of all ready projects and maintain customer address form for new contact details.
Attends AGM and regular board meetings, assist in preparation of reports required during board meeting and annual general meeting, taking minutes of the meeting and sending out to board members.
Sending out AGM Notices, minutes of meeting to unit owners, general notices on community rules and regulations.
Other responsibilities that may assign by customer service manager, team leader and /or if needed.
Other administration duties requested from time to time such as issuance of letters and correspondence(notices/warning).
Billing and Collection:
Maintains collection report and schedules for the Maintenance and AC Fees, parking rental fees and storage rental fees.
Provides Weekly Report: percentage collection and initiative report directly to Senior Community Manager
Encourage to provide collection strategies to ensure high percentage collection of Maintenance and AC fees.
Receive payments and issuance of receipt voucher to the client and maintain daily collection report and submitted to finance department on time.
Responsible in the collection and issuance of invoices of all OA projects: Sending out invoices to clients for all ready projects and ensure that the recipients received. Sending out receipts voucher for payment received thru email or courier; Send out AC consumption monthly bills to residents/tenants and BTU meter notices, send out notices/reminders to unpaid clients and ensure to collect monthly payments.
Request of final A/C bills and maintenance payments during resale / transfer or if required.
Disbursement:
Prepares LPO’s for all OA projects.
Maintains and update approved COQ for OA projects.
Review invoices from contractor for the payment processing for all OA projects. LAUNCH TECH WORKSHOP EQUIPMENT TR.
Ind. 7 St. 10 Sharjah UAE
(October 2, 2010 – September 10, 2012)
- Launch Tech Workshop Equip Tr. is the authorized trader in United Arab Emirates for the automotive garage tools & equipment aftermarket providing a full range of equipment and service solutions for workshops.
Administrative Assistant– Responsible for day to day operations of the company. SALES
Reporting to the Managing Director and Sales Manager.
Preparing quotations, Invoices, Proforma Invoice and LPO.
Monitoring Delivery and arranging shipment for export order.
Preparing BL and COO.
Updating Customer Data Base.
Handling customer contract.
Answering incoming and out-going calls and give feedback to costumers inquiry.
Answering emails for customers inquiry and other related work.
Assist Sales Manager for Marketing Plan (Brochure, Exhibition and Other Product launch by company)
TECHNICAL
Assist technical team for Installation schedule, back job, customer complaint, machine warranty and serial number.
Character References
TRAININGS AND SEMINARS ATTENDED
Advancing Success Through
Effective
Communication
FOPMI Head Office
7th flr. Paseo Center, Paseo De Roxas cor.
Sedeño St., Makati
City, Phils
PROSEC - Professional Skills Enrichment
Center, Inc.
Self - Esteem: An Essenti al Element
of Business Success
FOPMI Head Office
7th flr. Paseo Center, Paseo De Roxas cor.
Sedeño St., Makati City, Phils.
Accounting Seminar
FOPMI Head Office
7th flr. Paseo Center, Paseo De Roxas cor.
Sedeño St., Makati City, Phils.
Service Mileage Se minar
FOPMI Head Office
7th flr. Paseo Center, Paseo De Roxas cor.
Sedeño St., Makati City, Phils.
B a c h e l o r o f S c i e n c e i n B u i l d i n g M a n a g e m e n t T e c h n o l o g y A n n a M a r i e P . P a d r o n e s
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ACCOUNTING
Preparing monthly reports such as: Sales Report, Margin and Cost, Inventory, Expenses summary, Sales Commissions, Receivables Bank Reconciliation, Daily Budget, Expense Voucher, Income Voucher and Accounts Payable.
Process Payment for Local Supplier.
Arranging Ticket for online booking of Staff and Business trip. FIRST OCEANIC PROPERTY MANAGEMENT, INC
7/F Paseo Center, 8757 Paseo De Roxas cor. Sedeno St. Makati City
(May 2, 2007– June 15, 2010)
“Administrative Assistant” – Responsible for all the facets of operation of the property which are classified into five (5) functions; Operations, Finance, Property Enhancement, Community Development and Personality Development.
Ensure that all accounting & bookkeeping procedures are strictly complied with including the preparation of subsidiary ledger.
Prepares all purchase requisition, purchase order & request for payment, check voucher and check its delivery.
Review billing of contractors & suppliers & ensure that checks are prepared within the set timetables.
Monitor the savings and current account balances of the property and any deviation from required balances.
Monitor maturity dates of time deposits and other investment.
Prepare daily cash position.
Prepare all billings to unit owner and ensure that all bills are paid on or before the specified dates.
Prepare all billings to unit owner and ensure that all bills are paid on or before the specified dates.
Monitor Receipts of Payments & Ensure that all payments are made are promptly deposited.
Inventory of Supplies and Equipments
Keeping an updated record of Unit Owners, tenants and contractors
Assist the Property Manager/Administrator in monitoring compliance with government requirements
Assist the PM/PA in ensuring that all customer calls and complaints are recorded and responded
Make brief inspection of the property.
In the absence of PM/PA and Property Engineer, the AA is expected to be able to take charge of the simple day-to-day activities in the property. I hereby certify that the above information is true and correct to the best of my knowledge.
Anna Marie P. Padrones
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