San Jose State University; San Jose, CA (Full-time) Bachelor of Business Administration & Human Resources Management 2017 - 2019 Member of Society for Human Resource Management (SHRM) Phi Kappa Phi Honor’s Society Cum Laude Latin Honors Cumulative GPA: 3.55
West Valley College; Saratoga, CA (Full-time) 2015 - 2017 Associate of Business Administration
Personal E-commerce Retailer San Jose, CA 2013 –Present Owner
Communicated with customers daily to answer inquiries, resolve disputes, provide information about products, and collect payment. Achieved top rated seller status with a 100% positive feedback score. Carson Pirie Scott (Bon-Ton) Morton Grove, IL 2014 –2014 HR Representative
Provided employee relations support across multiple departments by resolving workplace concerns, requests, and investigated complaints. Documented findings and made recommendations for a path forward.
Increased employee retention rate by 30% by creating new HR training and development initiatives. Provided leadership and training programs, continuous feedback, performance management, and organized team building activities.
Discount Auto Service Chicago, IL 2010 - 2014
Human Resources (HR) Generalist
Coordinated interviews, phone screens, travel arrangements, and recruiting activities while maintaining confidentiality, efficiency, and accuracy.
Designed and implemented an onboarding process by setting specific goals, offering ongoing development, setting performance expectations; this increased employee engagement, productivity, and retention rates.
Managed a strong offboarding program by communicating efficiently, completing paperwork, collecting company property, and conducting exit interviews; this reduced turnover rates and increased employee engagement.
Drove transition from outdated HR system into fully integrated HRIS system by using Gusto payroll, instantly increased efficiency and cut company costs by $50,000 within 3 years.
Designed and delivered learning & development programs focused on team-building, mental health, diversity and inclusion, and time management, which increased retention by 20% within 6 months. Relevant Coursework
Developed staffing, recruiting, and employee development strategies aligned to overall business strategies. Fundamentals of Management and Organizational Behavior
Studied leadership’s role in organizational development, employee relations, communication, governance, and motivation. Researched best practice diversity strategies to foster inclusive work environments. Fundamentals of Human Resources Management
Gained an understanding of foundational principles to include compensation, employment law, performance management, and talent development.
Legal Issues in Human Resources Management
Examined HR policies, minor investigations, employment relationship, equal employment, affirmative action, arbitration, and related legal and law concepts.
Business Systems and Policy
Utilize Salesforce and Customer Relationship Management (CRM) systems to integrate value chain optimization strategies