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Human Resource Management, Entry Level,Customer Care,Receptionist.

Kampala District, Uganda
600000-700000 negotiable
March 27, 2020

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Nambi Doreen Alice



Masajja, Kibira A

Wakiso, Uganda




Date of Birth:







English – Fluent

Luganda – Fluent

Lusoga – Fluent

Runyakitara - Basic

Professional Summary

Dynamic and motivated graduate with a proven record of generating and building relationships, managing projects from concept to completion, designing strategies. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Key skills and Competencies

Client Relationship Management

Product Sales and Marketing

Excellent verbal and written communication skills

Excellent Project Management and Organizational skills Human Resource Management

Excellent customer care service

Cash handling

Counselling and Guidance

Life Coaching

Project Planning and Management

Office Management

Possesses a creative, outgoing, and exceptionally positive personality

Remarkable ability to effectively implement and accomplish assigned tasks in a timely manner without sacrificing quality

Proficiency in Computer use

Interpersonal skills

Financial Reporting skills

Researching and Report Writing Skills

Education Background

Bachelor of Arts in Industrial and Organizational Psychology, 2015 -2020

Makerere University, Kampala, Uganda

Uganda Advanced Certificate of Education, 2013 – 2014 St Joseph’s Girls SS, Kampala, Uganda

Uganda Certificate of Education, 2009 - 2012

Uganda Martyrs SS Namugongo, Uganda


Rwenzori Bottling Company, Uganda, 2017

Position: Intern, Human Resource Department

Prepared and presented HR related daily reports on the progress of duties to management.

Completed administrative tasks including maintaining employee files and handling policy renewals.

Updated internal databases with new employee information like contact details and employment forms.

Reviewed and distributed company policies in digital formats and hard copies.

Performed clerical duties such receiving and transfering calls, welcoming visitors, sorting emails and other correspondences.

Big Sam Metal Stores, Kampala, Uganda

Position: Sales Personnel/Cashier/Customer Care Agent

Prepared payment vouchers; indicating descriptions as to why they were being issued and the amount to be credited.

Maintained a positive, empathetic and professional attitude toward customers at all times.

Assisted in stock taking, reviewing the financial statements and cross checking them to ensure accuracy.

Assisted with research, filing, data entry, and recording and maintaining accurate and complete financial records.

Kept records of customer interactions, transactions, comments and complaints.

Presented, promoted and sold products using solid arguments to existing and prospective customers.

Provided administrative support by; photocopying, scanning, organizing files and delivering documents.

Expedited the resolution of customer problems and complaints to maximize satisfaction which led to the company’s expansion.

Skills Link Uganda

Position: Counselling and Guidance Volunteer

Offered counsellling and guidance services by encouraging students to discuss emotions and feelings, working with students to improve mental health, examining issues such as substance abuse, bullying, anger management, depression, relationships and stress.

Listened to students' concerns, empathised with them, and helped them to see things more clearly and in a different way.

Helped students to overcome their problems and cope with tough situations by providing a safe, confidential and encouraging environmentin which they contemplated their emotional state. REFEREES

Mr. Lukwago Godfrey


Skills Link Uganda

Tel: +256*********


Mr. Bhako Vianney

Learning and Development Trainer

Rwenzori Bottling Company

P.O.BOX 26543

Tel: +256*********

Mr. Kyesagga Samuel


Big Sam Metal Stores

Tel: +256*********

Mrs. Tiragana Audes

Deputy Registrar

Uganda Martyrs University, Nkozi

Tel: +256*********

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