S. Sarath Prasad
Mahalakshmi Nagar 5th Street
Madipakkam, Chennai – 600091
Seeking a challenging assignment of a Front office Manager that provides opportunities to contribute to the organization’s success through the use of exceptional front office service, managerial and people skills.
Front office operations
Cash & Revenue management
Client Relationship Management
MIS & Documentation
PMS – Opera, Protel, Winhms,
MS Word, Excel, PowerPoint
Internet based research
MBA Tourism Management - Alagappa university - 2015
BSc Hotel management – Asan Memorial college – 2008
Attentive, Compliant & Adaptive, Considerate, Consistent, Detail oriented, Progressive
Well versed with Front office operations & revenue management with total hospitality experience of 11 years with branded 5-star hotels & cruise line.
Framing work direction & strategy for the teammates after assessment of their abilities.
Assuring steady operations at all times & keeping proper etiquette as well as discipline by executing & adjusting the methods.
Establishing service criteria & guidelines that serve as the benchmark for outstanding service delivery.
Collaborating with other managers & team members in order to formulate & implement policies, goals, procedures & objectives.
Working in sync with various departments to attain harmonious working atmosphere & operational productivity.
Knowledgeable in handling overall budgeting, procurement, forecasting, allocation & consumption of resources.
Keeping administration activities like office facilities, transport, security services, etc. under scanner to guarantee constant guest delivery experience.
Duty Manager @ The Residency towers (5* deluxe), Chennai
Nov 2019 to present
Duty manager @ the Accord Metropolitan (5*), Chennai
May 2016 – March 2019
Front Office Executive @ ITC Grand chola (5* deluxe), Chennai
June 2015 – April 2016
Passenger Services officer @ P&O Cruises, UK
Nov 2012 – March 2015
Front office Team Lead @ Raintree Annasalai, Chennai
Oct 2011 – Sep 2012
Front Office Associate @ Hilton (5* deluxe), Chennai
Aug 2010 – April 2011
Front Office Associate @ The Residency towers (5* deluxe), Chennai
May 2008 – June 2010
Overall responsible for front office operation for the hotel, handling all guest & internal customer complaints in courteous & efficient manner
Ensuring smooth coordination between all operational areas within front office & other related departments
Patrolling on time check-in and checkout along with ensuring minimal wait time for esteemed clients.
Ensuring compliance with all front office policies, payments, specified, standard & procedures.
Assuring satisfaction of guest’s services from their arrival until departure.
Collecting guest feedback on internal feedback forms and TripAdvisor.
Accountable for all room division operations in the absence of Front office manager & general Manager.
Checking received reservation requests on daily basis followed by the input of reservation into the system & assigning rooms as per requests.
Working on strategies to upsell to increase ARR & RevPAR.
Managing online bookings & coordinating with hotels website team / revenue management team to check if the rates are accurate.
Ensuring smooth functioning of the inhouse pickups and drops.
Promoting Hotel cab service offers to encourage the guests to avail hotel transport services in place of 3rd party private cabs.
Date of Birth : 13/05/1988
Gender : Male
Marital Status : Married
Nationality : Indian
Height & Weight : 173 Cms & 65 kgs
Languages Known : English, Malayalam, Tamil, Hindi
Declaration: All the data stocked above are true to the best of my knowledge