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Front Office Manager

Location:
Chennai, Tamil Nadu, India
Posted:
March 27, 2020

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Resume:

RESUME

S. Sarath Prasad

Plot no * F* Rajalakshmi Flats

Mahalakshmi Nagar 5th Street

Madipakkam, Chennai – 600091

Mobile: 950*******

Email: adcgjh@r.postjobfree.com

Career Statement

Seeking a challenging assignment of a Front office Manager that provides opportunities to contribute to the organization’s success through the use of exceptional front office service, managerial and people skills.

Major Skills

Front office operations

Cash & Revenue management

General Administration

Business Development

Client Relationship Management

MIS & Documentation

Resource Optimization

Liaisoning

Technical Skills

PMS – Opera, Protel, Winhms,

MS Word, Excel, PowerPoint

Internet based research

Alma Matter

MBA Tourism Management - Alagappa university - 2015

BSc Hotel management – Asan Memorial college – 2008

Personal Attributes

Attentive, Compliant & Adaptive, Considerate, Consistent, Detail oriented, Progressive

Profile Snapshot

Well versed with Front office operations & revenue management with total hospitality experience of 11 years with branded 5-star hotels & cruise line.

Framing work direction & strategy for the teammates after assessment of their abilities.

Assuring steady operations at all times & keeping proper etiquette as well as discipline by executing & adjusting the methods.

Establishing service criteria & guidelines that serve as the benchmark for outstanding service delivery.

Collaborating with other managers & team members in order to formulate & implement policies, goals, procedures & objectives.

Working in sync with various departments to attain harmonious working atmosphere & operational productivity.

Knowledgeable in handling overall budgeting, procurement, forecasting, allocation & consumption of resources.

Keeping administration activities like office facilities, transport, security services, etc. under scanner to guarantee constant guest delivery experience.

Experience Snapshot

Duty Manager @ The Residency towers (5* deluxe), Chennai

Nov 2019 to present

Duty manager @ the Accord Metropolitan (5*), Chennai

May 2016 – March 2019

Front Office Executive @ ITC Grand chola (5* deluxe), Chennai

June 2015 – April 2016

Passenger Services officer @ P&O Cruises, UK

Nov 2012 – March 2015

Front office Team Lead @ Raintree Annasalai, Chennai

Oct 2011 – Sep 2012

Front Office Associate @ Hilton (5* deluxe), Chennai

Aug 2010 – April 2011

Front Office Associate @ The Residency towers (5* deluxe), Chennai

May 2008 – June 2010

Duties/KRA

Overall responsible for front office operation for the hotel, handling all guest & internal customer complaints in courteous & efficient manner

Ensuring smooth coordination between all operational areas within front office & other related departments

Patrolling on time check-in and checkout along with ensuring minimal wait time for esteemed clients.

Ensuring compliance with all front office policies, payments, specified, standard & procedures.

Assuring satisfaction of guest’s services from their arrival until departure.

Collecting guest feedback on internal feedback forms and TripAdvisor.

Accountable for all room division operations in the absence of Front office manager & general Manager.

Checking received reservation requests on daily basis followed by the input of reservation into the system & assigning rooms as per requests.

Working on strategies to upsell to increase ARR & RevPAR.

Managing online bookings & coordinating with hotels website team / revenue management team to check if the rates are accurate.

Ensuring smooth functioning of the inhouse pickups and drops.

Promoting Hotel cab service offers to encourage the guests to avail hotel transport services in place of 3rd party private cabs.

Personal Snippet

Date of Birth : 13/05/1988

Gender : Male

Marital Status : Married

Nationality : Indian

Height & Weight : 173 Cms & 65 kgs

Languages Known : English, Malayalam, Tamil, Hindi

Declaration: All the data stocked above are true to the best of my knowledge

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