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Customer Service Manager

Location:
Las Vegas, NV, 89113
Posted:
March 26, 2020

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Resume:

Bernadette J. Miller

Las Vegas, NV P: 510-***-**** E: adcgd4@r.postjobfree.com

SUMMARY

A licensed practical nurse dedicated to the highest standard of excellence, best practices, and superior customer service with every patient regardless of social status. Extensive medical industry and management background. Strong team-player and patient advocate with excellent communication skills with physicians, staffs, and patients, ensuring optimal patient care.

EDUCATION

Unitek College, South San Francisco, CA 2017 - 2018

Vocational Nursing Program

Pikes Peak Community College, Colorado Springs, CO 2014 -2016

Pre-Nursing Program/Nursing Program; Associates Degree

Cum Laude/President’s List

University of the Coldilleras, Baguio, PI 1998-2001

BS Biology

SKILLS

• Medical Surgical I, II and III • Assist in Patient Care

• Wound Care • Patient Teaching

• Documentation • Medication Administration

• Perform Physical Assessment • Staple and Suture removal

• Vital Sign • Blood Sugar Checks

• EMR • EKG

• Assist in ADLs • Blood Draw

WORK EXPERIENCE

Trellis Centennial, Las Vegas, LV 2019-Present

LPN

Demonstrates proficiency in performing all nursing skills, knowledge of procedures and protocols, safe and efficient use of specialized equipment, and accurate administration of medications.

Coordinates patient care activities with other nursing staff and physicians.

Identifies any changes in patient status and reports to the appropriate health care professional.

Carlmont Gardens, Belmont, CA 2018-2019

Charge Nurse

Provides direct nursing care to residents, and to supervise and assist the day-to-day nursing activities performed by nursing assistants in compliance with current federal, state, and local standards, guidelines, and regulations that govern the facility required by the Director of Nursing Services or Nurse Supervisor.

Ensures the highest degree of quality care at all times to all long term and short term residents and their family.

Elite Real Estate, Elk Grove, CA 2011 - 2013

Office Manager

Customer service specialist.

Handled paperwork and documents to process transactions including dealing with Escrow officers. Entered property listings in the MLS, while updating and checking current information.

Assisted agents on showing properties upon customer’s request.

Kaiser Permanente (INPATIENT LABORATORY), San Francisco CA 2007 - 2011 Laboratory Assistant II

Draws blood from patient's finger, heal, or vein, observing principles of asepsis to obtain blood samples. Obtains the correct amount and type of specimen.

Receives and processes specimens.

Documents all requests and released results of lab work accurately.

Completes appropriate routing, handling, and processing of various medical specimens.

Operates automated and semi-automated test equipment, or plate and process microbiology specimens under the direct supervision of a CLS.

Trains and reports on the work performance of other Laboratory Assistants.

EXAMONE/ Superior Mobile/ Portamedics, East Bay, CA 2007

Mobile Phlebotomist/ Contractor/ Medical Examiner

Performs paramedical exam to insurance companies.

Performs EKG, physical assessment and medical history.

Responsible for collection of human specimen such as: blood, urine, oral fluid, and hair sample. Responsible for transportation, handling and processing of human specimen.

Bank of America, Richmond, CA 2006-2007

Customer Service Manager

Ensures that the Financial Branch is running smoothly and delivers effective services to customers.

Manages paying and receiving operations ensuring compliance with balancing standards.

Responsible for ensuring compliance with audit and operational regulations and guidelines.

Responsible for staffing management.

Chase Bank (Washington Mutual), Berkeley, CA 2005-2006

Assistant Financial Branch Manager

Ensures that the Financial Branch is running smoothly and delivers effective services to customers.

Responsible for contributing to the overall success of the branch through quality leadership, customer service, risk management and sales.

Creates, trains and coaches a successful sale, service and referral team.

Responsible for directing staff to maximize resources and achieve service and sales goals.

Wells Fargo Bank, San Bruno, CA 2004-2005

Customer Service Manager II

Ensures that the Financial Branch is running smoothly and delivers effective services to customers.

Manages paying and receiving operations ensuring compliance with balancing standards.

Responsible for ensuring compliance with audit and operational regulations and guidelines. Responsible for staffing management.

Creates, trains and coaches a successful team through the development of staff as a competitive advantage.

Responsible for effective staff salary administration and rewards.

Wells Fargo Bank, San Bruno, CA 2003-2005

Assistant Branch Manager

Responsible for contributing to the overall success of the branch through quality leadership, customer service, risk management and sales.

Creates, trains and coaches a successful sale, service and referral team.

Responsible for directing staff to maximize resources and achieve service and sales goals.

Wells Fargo Bank, San Francisco, CA 2002-2003

Personal Banker

Actively sell a wide range of financial and banking products and services to our clients, helping them achieve all of their financial goals.

Serves the customers' total financial service needs resulting in greater market share, wallet share and profitability.

Accomplishes and creates vital sales and service organization, promoting teamwork with partners and other corporate departments.

Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards.

Process and review wide range of documents like tax returns, loan documents, payroll and more.



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