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Pharmacy Customer Service

London, Greater London, United Kingdom
March 26, 2020

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Amir Al-Rammahi

Central London

Email: Tel: +44 (0-778*******

Personal Profile

Hard-working, target-driven and compassionate Clinical Independent Prescribing Pharmacist with vast amount of experience and skill in the field of Pharmacy. I believe I am an asset to the Pharmacy profession in providing outstanding evidence-based patient centered care which is reflected in my proven track record in employment. My next big goal is to develop my clinical skills and have in plan in the future to be an Advanced Clinical Practitioner.

Key Skills

-Change Management: Highly involved and being an active participant in implementing a change in the operational system in Warman Freed Pharmacy, owned by Perrigo. This has provided a vast amount of positive feedback from staff and head office.

-Leadership: Managing multiple pharmacies has developed my key skills in managing a team, over achieving targets and delegating tasks well; in turn this is reflected in my practice and management in multiple large stores.

-Due to complete Independent Prescribing Qualification March 2020

-Business mindset & proven record of increasing company profit

-Staff Development & Management: Training staff members and newly hired employees

-Person-centered Care & Patient rapport

-Bi-Lingual (English & Arabic) – Fluent in speaking and writing

-Excellent patient rapport and customer service skills

-Trained in Basic Life Support & First Aid

Key Achievements & Advanced Services

- Delivering Flu Vaccine Services

- Travel Health Service/Malaria Prevention, consults and delivering medications/vaccinations

- Cystitis Relief

- Hair Loss Services

- Smoking Cessation

- Community Pharmacist Consultation Service (Previously DMIRS)

Essential Services

-Annual Clinical Audits (e.g. Asthma, NSAID’s, Valproate Medicines Safety, LABA monotherapy, Preventing AKI, Diabetes foot and eye screening)

-MURs and NMS

Locally Commissioned Services

-Emergency Hormonal Contraception

-Needle and Syringe Exchange

-Minor Ailments


Homerton Hospital

Hospital Pre-Registration Pharmacist Aug 2016 - 2017

Bank Locum Hospital Pharmacist (Full Time) Aug 2017 – March 2018

Clinical experience in multiple wards including Acute care, Stroke, Surgery, Respiratory, Gastroenterology, Maternity/Pediatrics/Gynecology

Warman Freed Pharmacy, Golder’s Green March 2018 – April 2019

Full time Pharmacist, Part time

Responsible pharmacist as well as being highly involved in the business aspect; meeting targets and managing ways to increase sales and profit margin; this is demonstrated in the outstanding increase of figures correlating to my start month

Highly skilled in delivering excellent customer service skills and increase private sales turnover

Zen Pharmacy, Knightsbridge & Baker St Branches (Private) Jan 2019 – Current

Locum Pharmacist

Wide scope of experience in the private sector and how to develop marketing to increase customers and maintain good relationships with customers who will always return to your pharmacy only

Understanding various private care services and how to deliver and manage them such as IV infusions, private consultations by Independent Prescribing Pharmacists & GPs, Travel Health & Aesthetics

Boots Sept 2018 – Current

Locum Pharmacist

S&S, Good Health Pharmacy, Bliss Pharmacy, Chana Pharmacy

Locum Pharmacist Sept 2018 – Sept 2019

A Moore & Co. Chemist, Knightsbridge London

Permanent Full Time Pharmacist in a Private Pharmacy based in Central London

Nov 2019 – Current


Sept 2012 - June 2016 University of Hertfordshire

MPharm in Pharmacy (2:1)

Sept 2019 – March 2020 Practice Certificate in Independent Prescribing (Pharmacy)

(University of Hertfordshire)

References Upon Request

Contact this candidate