Robecia A. Jackson

**** **** ** ************, ** 30135 Cell: 678-***-****

Email: adcg9e@r.postjobfree.com

Professional Summary

Dedicated customer relations specialist motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong prioritization and time management abilities. Highlights Core Qualifications

Security Intelligence Service-oriented

Freight Management Energetic work attitude

Retail/Loss Prevention Detail-oriented

Supervisory Experience Conflict resolution expert

Experience

United States Postal Service ATLANTA, GA

Level 4 Mail Handler/204B Supervisor (Interim) June 2015-May 2019 Provides a briefing and debriefing to my team of daily estimated production levels. Advise staff on safety procedures and address any concerns. Inform employees of changes to policy that positively affects moral and benefits integrity of the company. Tasked with conducting hourly inventory of personnel and incoming mail that’s being prep for processing.

● Systematically prepared mail for distribution to multiple postal service centers statewide

● Assisted with properly organizing and sorting packages, parcels, and magazines by size to ensure the efficiency of machinery usage for production.

● Oversaw the preparation of Standard, First Class and Priority mail be prepared for distribution but its priority from the time it arrived upon its timely departure.

● Advised, educated, and provided on the job training to all employees under my leadership on policy and procedure updates; ensuring everyone is abreast and trained to Postal standards.

● Responsible for routine correspondence with dispatch to ensure outgoing mail departs as scheduled

● Responsible for handling and managing payroll, personnel records, annual and sick leave, all matters in relation to time and attendance.

● In addition, I am certified Powered Industrial Equipment Operator. Trained on the Forklift, Riding Jack and Pallet Jack.

JCPenney Logistics Center FOREST

PARK, GA

Supply Chain Loss Prevention Officer Feb 2015-Jun 2015 Responsible for warehouse facility safety and maintaining the company’s profit at all times by executing company programs and investigating any suspicious team member activities or behavior in the facility.

● Conduct surveillance of fellow employees and contractors throughout the property. Note observations hourly of possible activities or behavior that may be associated with theft, fraud, or impending violence.

● First responder to emergencies which to include but not limited to participate in bodily fluid clean-up; render CPR or operate a fire extinguisher.

● Monitor the CCTV System during operation hours to identify threats related to theft, shrinkage and violence, team member and visitor safety and operational compliance. Champion National Security NORCROSS, GA

Field Supervisor Sept 2014- Jan 2015

Assist Account Manager with managing armed and unarmed security accounts to ensure the contracted security responsibilities are met with a conglomerate of store and loss prevention. Met with branch management and/or client representatives for status updates and to address any actual or potential problems; provided support during client start-ups; input to security planning, assessments and surveys; reviewed post orders and communicates requirements, policies and regulations to affected personnel. Additional Responsibilities:

● Ensured that the company’s service expectations are being met through regular contact with each client.

● Communicated and coordinated with branch management regarding scheduling, staffing, equipment, recordkeeping, and related matters.

● Maintained a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with all regulations.

● Provided training and evaluations to all new hires; frequently provide spot checks on staff to assure that they are following procedures correctly.

● Developed staff in technical and professional skills through performance management (coaching, counseling, disciplining), annual formal performance evaluations, recognition, etc.

● Assured that employee grievances are heard and resolved, and that personnel records are updated and accurate.

TSA (Transportation Security Administration) ATLANTA, GA Transportation Security Officer (TSO) Dec 2011 – July 2014 Provide security and protection of air travelers, airports and aircraft in a courteous and professional manner. Operate screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft. Conduct searches of individuals, baggage, and property in accordance with TSA Standard Operating Procedures. Additional Responsibilities:

● Direct screening checkpoint lane on a day-to-day basis to ensure officers are in compliance with TSA approved regulations for equipment usage, personnel, scheduling and rotation of personnel. Maintain Control of sensitive security information.

● Provided supervisors and managers with recommendations to mitigate security threats on the checkpoint.

● Implement Behavior Awareness Training to engage in voluntary encounters with the public and detect unusual behavior and to determine whether individuals may be involved in harmful activities against transportation systems.

● Provided immediate response to breaches of security and/or emergency situations and take appropriate steps to prevent entry to secure areas by controlling exit and entry points.

● Responsible for the time management of the individual teams, issue breaks and scheduling training times, rotating lane positions in accordance with the Standard Operation Procedures

● Act as team leader when dispatched to passenger screening checkpoints.

● Trained new hires On-The-Job training in all facets of passenger screening. U.S. Security Associates, Inc. ATLANTA, GA

Office Manager Feb 2008 – Dec 2013

Handled and managed multifaceted clerical tasks (e.g., data entry, filing, payroll, personnel records management and client/vendor billing) which requires to be very detailed oriented. Coordinated travel arrangements, organized annual leadership meetings and maintained database for employee security licenses. Earned excellent marks on performance reviews for work performance in areas including work volume, accuracy and quality, ability to learn and master new concepts, ability to multitask in a fast-paced environment with a positive work ethic and commitment to providing unsurpassed service. Additional Responsibilities:

● Track budget and report on office expenses.

● Provide support for recruiting with interviewing, hiring, placement and training.

● Schedule officers work schedule, leave of absence, sick or personal and payroll.

● Manage the daily functions of site employees, new hires and termination process.

● Utilized reprimand process – Verbally, Documented write-ups and up to terminations.

● Provide on the job training to new officers on their site post order to include access control, foot patrol, cart inspections, and emergency procedures.

● Maintained weekly schedules for up to four sites approx. 40-50 employees.

● Assuring that all staffing adjustments as needed are meeting client requirements while controlling labor cost.

USAF (United States Air Force) SAN ANTONIO, TX

Security Forces Tech Student

Honorable Discharge Sept 2006- April 2007

Received training in functions of installation security, nuclear and conventional weapon systems and resources security, air base defense, law enforcement, information security, military working dog activities, and combat arms training and maintenance of various weapons including assembling and reassembling. VOLUNTEER EXPERIENCE

● OJT (On the Job Training) Mentor- training new hires on the core values of TSA and their policies, assist individuals with becoming efficient in the SOP (Standard Operation Procedures).

● CFC (Combine Federal Campaign) Key Worker- volunteer my time and talents to bring the workforce together to assist with contributions to non-profit organizations. Along, with organizing fundraisers to raise money for charities and foundations.

● ICMS (I C Myself in the Situation) Core Team- being a part of a team that brainstorms new ideas to bring the workforce and employees together. Topics range from morale support to teamwork among staff, from the top of the chain to the bottom.

● Playbook Reserve- on this team I am forced to think outside of the box, excel in critical thinking and decision making. This team explores the security limits outside of the public view with organized random screening procedures not limited to the checkpoint. EDUCATION

Montgomery County High School Mount Vernon, GA

Graduated May 2005

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